nextt.com.au Reviews 235

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

It doesn’t matter who Nextt hires there is something wrong and can never seem to fix the poor management and lack of communication with both staff and clients.Scheduling: Issues with inconsistent rost... See more

Rated 2 out of 5 stars

Based on the last 6 months, and I have been with Nextt for almost 8 years now, their services toward long-standing clients is garbage. Not only do support workers show up late or not at all, some are... See more

Company replied

Rated 3 out of 5 stars

In the Sydney branch both Monique and Indra are professional. We are blessed to have 2 wonderful leaders who are respectful of both the clients and staff. In return we appreciate there leadership I f... See more

Rated 5 out of 5 stars

I have worked with Casey at Nexxt Suppirtung my sister for nearly 2 yrs , all of her support workers are kind ,Courteous, Caring group of ladies who are all very skilled at what they do everyday, .... See more

Company details

  1. Disability Services and Support Organisation
  2. Home Help Service Agency
  3. Mental Health Service

About nextt.com.au

Written by the company

Since 2005, Nextt has been a trusted provider of disability and mental health support services, working alongside individuals to help them achieve their goals. Our dedicated team of over 1,300 employees serves more than 700 clients across Australia.

Nextt is known for its experience supporting people with complex behaviours, communication differences, and high physical support requirements. We're registered to provide services under government funding bodies like NDIS, icare, LSA, TAC, and NISSQ.

We're in NSW - Sydney, Terrigal to Newcastle, Forster to Coffs Harbour to Grafton. In Qld including Brisbane and Toowoomba. In Adelaide. And across Victoria in Melbourne, Ballarat and Geelong.

Visit Nextt


Contact info

3.2

Average

TrustScore 3 out of 5

235 reviews

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Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

NEXTT

Its been hard with the lock-down in Victoria,due to the Coronavirus (covid-19). Looking after my mental heath has been challenging ,but with my worker from Nextt who has been my only visitor to come to my home .
Has been my life saver right thou all of this with his humour, sensitive and caring ways with me.
Also when I needed help with getting some face masks ,my coordinator from Nextt organize that and had them drop to my house.
i

October 19, 2020
Rated 5 out of 5 stars

My son’s support

Dealing with nextt has always been pleasant. The staff are caring and listen to any concerns you may have about the care you’re receiving. The support worker through nextt is wonderful and in it because they’re passionate about helping others not just a job.

October 16, 2020
Rated 1 out of 5 stars

Poor experience with Nextt

Poor experience with Nextt. Unclear communication between the multiple stakeholders at Nextt and I have not felt supported throughout the process. The situation has not been made any easier with Nextt’s involvement

October 7, 2020
Unprompted review
Rated 1 out of 5 stars

Incompetence

Kept promising service delivery, delivered zero. Kept handing to another person who was shocked the last person delivered zero, and that person also delivered zero. Very unimpressed. Over a long time period. Incompetent.

October 7, 2020
Unprompted review
Rated 4 out of 5 stars

Everything is going well with Samuel

Everything is going well with Samuel. He's enjoying spending time with his support worker Brad. He is a very nice young man who tries to encourage Sam to try different activities when they go out together.

September 12, 2020
Unprompted review
Rated 3 out of 5 stars

The company is great

The company is great. However, when a roster has been altered I was never updated of the change. Shortage on staff recruitment but would occasionally have some shifts covered.

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

Great care given, supported by very good management support

My mother has full time care at home due to having a very serious accident. All the staff care for her very well.

If any problems do arise, the manager we deal with is very caring, ethical and is always prepared to listen and sort out any problems that may occur.

I would highly recommend Nextt care.

September 3, 2020
Unprompted review

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