Nfamilyclub Reviews 5

Unacceptable encounter with Jane, instead of helping to resolve an issue, she just shrugged and was incredibly rude whilst the other members of staff just looked on.

Shocking as customer service is a vital aspect of any business.

Whetstone branch

N Family Chertsey is amazing. They send you updates all through the day and the team are great very welcoming and supportive. If you have any worries you can raise it with the manager Josh he is great and very understanding. His daughter goes there so it has to be high standard. Great menu as well. Many thanks Sandra

Not trustworthy. The instructions to call us when the baby was crying during the settling period were very likely continuously ignored. They lied about how long the baby was crying literally on the day when we complained about the settling (and we only knew that because of other parents who witnessed it). We never received written acknowledgment/explanation/apologies, so this was probably never looked into and might be a common practice.

Kentish Town
Managers are very welcoming and supportive also the staff member are nice to work along side
I would recommend N family nursery to friends and parents for there child
👩🏻👱‍♀️🧕👨🏽 🙂. (PA)

N Family Club – Ockham,
Pound Farm, Old Lane, Ockham, Cobham KT11 1NH, URN: EY538639,
Individuals concerned in our review: Tara Gatford, Regional and Integrations Director, N Support Office, Rebecca Howard, Manager of N Nursery Ockham, Mandy Baker, Deputy Manager of N Nursery Ockham, Gemma Pawson, N Family Club Director

Do not trust the daynurseries.co.uk review website as it biased, we had to fight for 4 weeks to get a negative review published, as the nursery fought to have it rejected.
As a result, the nursery published a flurry of positive reviews in 2 days. That is intentional manipulation. Do not trust them.

This is a poor review as a result of poor care of our 2-year-old boy in September 2023.
The nursery doesn't respect the sickness policy, sick children are allowed so that attendance can be kept high, the nursery encourages attendance of sick children with non-excludable sickness which makes transmission of sickness like wildfire. The sickness policy is entirely commercially driven. This is not a childcare setting; it is run as profitable organisation like a PLC.
Other issues are so trivial that is astonishing how this nursery is rated outstanding. A hat is required when hot weather comes along or a child is sick in hot weather. According to Gemma Pawson, a director, the nursery measures UV rays and makes some decisions worthy of academic publication instead of plain simple care that works.
My child was sick famished or vomiting at all times.
The nursery has an outstanding rating that belongs to previous management and one that cannot be justified. We notified Ofsted and it appears a new rating will be provided in due course. It's very difficult to raise issues because there is no formal complaints policy something Ofsted has been made aware of.
Even if you are desperate for a childcare place, try the complaints policy first, and you will see how rude the head office is in 47-49 Charlotte Road, London, that is if you ever manage to get anyone on the phone.
We had to threaten with debt collectors/court to get our money back, they do not respect the T&Cs of their own contract. They make also mistakes in their invoices.