National Fidelity Financial Reviews 678

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with payment processing, including unexpected charges, delays in settling with creditors, and accounts not being paid as expected. A few other people also felt that the initial information provided by some representatives was misleading or that they were pressured into signing contracts without sufficient time to review them.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their knowledge, patience, and... See more

Service

Consumers find service to be positive. Many reviewers appreciate the thorough, attentive, and detailed... See more

User experience

People report positive experiences with the user experience, finding it fast, easy, and straightforward. Many... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers appreciated the professional and caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the 1st phone call to the one that had me agreeing to using this plan my contact person Kevin was super helpful patient and kind. In answering all my questions. Addressing any concerns. Walking m... See more

Company replied

Rated 5 out of 5 stars

I was blessed to work and speak on the line with Chad Jones. He exceeded every expectation. He was incredibly kind, patient, and personable. He listened to my scattered thoughts and helped me organize... See more

Company replied

Rated 5 out of 5 stars

Kevin Scriven is an outstanding team member. He is very detail oriented ans Wales us through every detail and concern. He went over every question and concern several times. I signed up feeling confid... See more

Company replied

Rated 5 out of 5 stars

Rosa Taveras is a professional and caring financial officer that helped this in so many ways that I'm to have peace within my soul and evolve around stressful situps of paying my bill and of being hom... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Financial Consultant

Written by the company

At National Fidelity Financial we are dedicated to helping individuals and families rid their lives of burdensome debt. Our proven program can help reduce your stress and debt for less than you owe and in less time that you think. Get a free savings estimate to see how much you can save. Best of all, we do most of the hard work for you. Talk to BBB A+ rated National Fidelity Financial and see how much you can save. Our mission is to help you get rid of your unsecured credit card debt. We offer a successful alternative to bankruptcy, credit counseling or debt consolidation loans. Our company was founded to provide its clients with a better quality of life; a financially secure life. National Fidelity Financials’ staff is knowledgeable, customer-focused, sincere, and committed to providing our clients with reliable options with all of the information, support, and guidance that is needed to help them on the road to financial recovery and to help them acquire the money they need when its needed. No one chooses to lose control of their finances. As a small business ourselves, We understand that bad things happen to good people and that it takes loans to grow. That is why we are committed to our reputation of being a reliable debt settlement and loan company that helps establish and maintain our client’s financial future through personal/consumer loans, debt negotiation, debt settlement, and credit counseling. At National Fidelity Financial, we attribute our success to an image of trust as a reliable debt settlement and loan company. Every day, we help people just like you receive personal and consumer loans and lower interest rates to help regain control over their finances. It is our belief that in order to maintain an economically balanced lifestyle, you must address financial instability and have access to the money it takes to grow. Over the years we have helped countless individuals and businesses take back control of their financial life through unsecured personal loans and debt settlement, so we know what works! The bottom line is that we have been in your shoes, so we know how difficult, confusing, tedious, frustrating, time-consuming and just downright a pain-in-the-butt getting a loan and settling your debt can be. We want to take away your financial fears and provide the much needed, trustworthy help that you seek. National Fidelity Financial will provide you with the means to pay off or consolidate debt, buy your home, expand your business, or whatever it is you need in order to improve your financial life. Even if you have bad credit, or you aren’t sure if you will qualify, we will help you figure it out! Our results will speak for themselves, so give us a call or contact us today.

National Fidelity Financial gets Results!

Written by the company

Enroll today!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

National Fidelity Financial Guarantee

No fees until we produce results!

No fees until we produce results!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

Contact info

4.8

Excellent

TrustScore 5 out of 5

678 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The person that I was talking to is…

The person that I was talking to is very intelligent and patient with me he described everything to me and I like that and I hope he keeps up the good work

October 17, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

We’re really glad to hear your representative made a strong impression with their patience and clear communication. It’s important to us that every customer feels supported and fully informed throughout the process. We truly appreciate your kind words—and you can count on us to keep up the good work and continue delivering the level of service you deserve.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Joe was professional and empathetic to…

Joe was professional and empathetic to my financial situation. It was a stress fear experience in which I felt comfortable and confident I was in good hands. Thanks so much!

October 16, 2025
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Reply from National Fidelity Financial

We’re so glad to hear Joe made you feel comfortable and confident throughout the process. His professionalism and empathy are exactly what we strive for, and we’re grateful you had a stress-free experience with our team.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Clear solution

The advisor was clear and understanding. Helped me understand the process. Answered all my questions.

October 9, 2025
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Reply from National Fidelity Financial

We’re glad to hear your advisor provided clear guidance and took the time to walk you through everything. Making sure our clients feel informed and supported is a top priority, and we’re happy your experience reflected that.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Easy to work with.

Easy to work with.

October 16, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

We’re glad to hear your experience was smooth and straightforward. Making things easy and stress-free for our clients is exactly what we aim for—thanks for sharing!

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Mark Webster was very helpful and…

Mark Webster was very helpful and patient n walked me through everything.

October 15, 2025
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Reply from National Fidelity Financial

We’re glad you had a great experience with Mark. His dedication to making sure everything is clearly explained and handled with care is exactly what we aim for with every client. We appreciate you taking the time to share your feedback!

—The National Fidelity Financial Team

Rated 5 out of 5 stars
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for the five-star review! We're so glad to hear that Mark was great and helpful throughout the process. Providing excellent service and support is what we strive for, and we’re happy your experience reflected that.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Wonderful

Zach took his time and explained everything thoroughly to me said take as much time as I need. He answered all my questions. much appreciated.

October 9, 2025
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Reply from National Fidelity Financial

Thank you so much for the kind words! We're thrilled to hear that Zach took the time to walk you through everything and made sure all your questions were answered. Providing clear, patient, and thorough support is exactly what we strive for, and we're glad you felt that care from the start. We're here for you every step of the way.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Honesty

Phillip mattia was very helpful in working with us It was appreciated for him to do that for us

October 8, 2025
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Reply from National Fidelity Financial

Thank you for the five-star review! We're so glad Phillip was able to assist you and that his support was appreciated. Providing helpful, attentive service is what we strive for every day, and we're happy to know your experience reflected that.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

The gentleman Brandon was very helpful…

The gentleman Brandon was very helpful thru the entire beginning process.

October 1, 2025
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Reply from National Fidelity Financial

Thank you so much for the five-star review! We’re thrilled to hear that Brandon was helpful throughout the beginning of your process. Our team is dedicated to providing exceptional service and guiding you every step of the way. We look forward to continuing to support you on this journey.

—The National Fidelity Financial Team

Rated 3 out of 5 stars

I not sure how you did its to early in…

I not sure how you did its to early in the game to really know

October 8, 2025
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Reply from National Fidelity Financial

Thank you for your review and for giving us the opportunity to work with you. We’re glad to have you on board and want you to know that our team is fully committed to providing you with the highest level of service and support. We understand the importance of what you’re going through, and we’re here to help guide you toward real financial relief.

We’re confident that as we move forward together, your experience will reflect the five-star service we’re known for.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Everything sounds pretty good

Everything sounds pretty good. Joe was extremely helpful with the enrollment process

September 29, 2025
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Reply from National Fidelity Financial

Thank you for the five-star review! We're so glad Joe was able to support you through the enrollment process. Our team is committed to providing you with the care, guidance, and financial relief you deserve every step of the way.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Help me to solve my financial…

Help me to solve my financial difficulties

October 3, 2025
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Reply from National Fidelity Financial

Thank you for the 5-star review! We're glad we could help you overcome your financial challenges. Your trust means everything to us.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Painless, helpful

Absolutely painless, super informative, and very reassuring

October 2, 2025
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Reply from National Fidelity Financial

We’re so glad to hear your experience felt smooth and reassuring — that’s exactly what we aim for as you begin your journey with our program. Our goal is to make every step clear and empowering, so you feel confident about the path ahead and supported throughout the process.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Great Experience

Great Experience

October 2, 2025
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Reply from National Fidelity Financial

Thanks for the review! We're so glad you had a great experience — that’s exactly what we aim to deliver through every step of our program. If you ever have questions or need support, we’re here for you.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Vincent was knowledgeable

Vincent was knowledgeable. Smooth caring, customer care paramount,

October 2, 2025
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Reply from National Fidelity Financial

Thank you for the kind words! We're so glad Vincent made your experience smooth and supportive — his knowledge and genuine care for our clients truly set the tone for what we strive to deliver. Customer care is at the heart of our program, and we're here to continue guiding you every step of the way.

—The National Fidelity Financial Team

Rated 1 out of 5 stars

Rude representative

The person I spoke with was extremely rude because I wanted to read the material before signing. He told me you can read as you sign. I said I wanted to read ahead of time. He then says "do you read all of the papers you get from your credit cards?" I told him YES. He said "what does it say? " At that point I knew I could not work with someone like this. He then said very abruptly "we have nothing else to discuss, goodbye" and hung up. I do not understand why he would be so rude when he wants my business. Terrible experience. I called back and asked to speak to someone abnout this and no one called back.

I did receive a call from Chad, however, I felt almost like he was trying to make sure that I erased this review. He was nice enough, but I believe he just wanted the review taken down. I told him I would, but upon further review, I think I’m going to leave it up. That was my experience. It occurred and I think people need to know that can happen.

You respond telling me that that was not Chad‘s intent to have this post pulled down, but that is exactly what his intent was. He said it repeatedly that he would appreciate it if the post was pulled down now that we had discussed the situation and the gentleman was somewhat reprimanded. I don’t know exactly what happened and it’s not my business, But that’s exactly what Chad was asking me to do so to say otherwise it is incorrect.

September 29, 2025
Unprompted review
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for continuing to share your feedback. We’re truly sorry that your experience didn’t reflect the quality of service we strive to provide. We want to clarify that when Chad followed up, his intention was to acknowledge your concerns and demonstrate that your feedback was taken seriously—not to dismiss your experience.

While he did express appreciation if you chose to update or remove your review, it was in the spirit of showing that we had taken steps to address the issue, not to pressure you. We regret that this came across differently and appreciate the opportunity to respond.

If you’d like to discuss the matter further, please don’t hesitate to reach out to us directly at customercare@nfdebt.org. We’re always open to continuing the conversation.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

GREAT EXPERIENCE

VERY UNDERSTANDABLE, I LIKE THAT IT'S A LOAN. NOT THE DEBT COSOLDATION PROGRAMS, WHERE EVERYTHING IS LATE BEFORE THEY WOULD PROCEED WITH THE DEBTORS. I GOT TO CHOOSE WHICH ONES TO KEEP, NOT TO MENTION PAYMENT WAS LESS THAN HALF

September 30, 2025
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Reply from National Fidelity Financial

Thank you for the feedback! Our manager, Chad, reached out to clarify that you're currently enrolled in our debt resolution program, which is designed to help reduce your unsecured debt over time while keeping you in control. We're glad to hear you appreciated being able to choose which accounts to keep and that your new payment is significantly lower. We're here to continue supporting you throughout the program and beyond.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Very easy to talk to and very helpful

Very easy to talk to and very helpful

September 30, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

We’re so glad to hear that your experience has been both easy and helpful. Building trust and making financial conversations feel approachable is a big part of the journey, and we’re here to continue supporting you every step of the way.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Great customer service

Great customer service

September 23, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for the kind words! We're so glad you had a great experience with our team — delivering attentive, respectful, and reliable service is what we’re all about. We appreciate your trust and look forward to continuing to support your financial journey.

—The National Fidelity Financial Team

Rated 5 out of 5 stars

Breathing a sigh of relief

Vincent Rivera spoke so well, very educated, and REAL! Which is something I highly favor in people. I needed someone to make me see reality and take a journey with me through my fears of always holding on to credit cards as a back up. I'm always broke.. Lol. I'm praying that in a few short years, we can be financially free to buy a rental property and not be in so much debt when we do so. Thank you.

September 30, 2025
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Reply from National Fidelity Financial

Thank you so much for your review! We're thrilled to hear that Vincent made such a meaningful impact — his honesty, knowledge, and realness truly reflect our values. It’s inspiring to see you taking steps toward financial freedom, and we’re honored to walk this journey with you. You’ve got this, and we’re here to support you every step of the way.

—The National Fidelity Financial Team

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