National Fidelity Financial Reviews 677

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with payment processing, including unexpected charges, delays in settling with creditors, and accounts not being paid as expected. A few other people also felt that the initial information provided by some representatives was misleading or that they were pressured into signing contracts without sufficient time to review them.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their knowledge, patience, and... See more

Service

Consumers find service to be positive. Many reviewers appreciate the thorough, attentive, and detailed... See more

User experience

People report positive experiences with the user experience, finding it fast, easy, and straightforward. Many... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers appreciated the professional and caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the 1st phone call to the one that had me agreeing to using this plan my contact person Kevin was super helpful patient and kind. In answering all my questions. Addressing any concerns. Walking m... See more

Company replied

Rated 5 out of 5 stars

I was blessed to work and speak on the line with Chad Jones. He exceeded every expectation. He was incredibly kind, patient, and personable. He listened to my scattered thoughts and helped me organize... See more

Company replied

Rated 5 out of 5 stars

Kevin Scriven is an outstanding team member. He is very detail oriented ans Wales us through every detail and concern. He went over every question and concern several times. I signed up feeling confid... See more

Company replied

Rated 5 out of 5 stars

Rosa Taveras is a professional and caring financial officer that helped this in so many ways that I'm to have peace within my soul and evolve around stressful situps of paying my bill and of being hom... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Financial Consultant

Written by the company

At National Fidelity Financial we are dedicated to helping individuals and families rid their lives of burdensome debt. Our proven program can help reduce your stress and debt for less than you owe and in less time that you think. Get a free savings estimate to see how much you can save. Best of all, we do most of the hard work for you. Talk to BBB A+ rated National Fidelity Financial and see how much you can save. Our mission is to help you get rid of your unsecured credit card debt. We offer a successful alternative to bankruptcy, credit counseling or debt consolidation loans. Our company was founded to provide its clients with a better quality of life; a financially secure life. National Fidelity Financials’ staff is knowledgeable, customer-focused, sincere, and committed to providing our clients with reliable options with all of the information, support, and guidance that is needed to help them on the road to financial recovery and to help them acquire the money they need when its needed. No one chooses to lose control of their finances. As a small business ourselves, We understand that bad things happen to good people and that it takes loans to grow. That is why we are committed to our reputation of being a reliable debt settlement and loan company that helps establish and maintain our client’s financial future through personal/consumer loans, debt negotiation, debt settlement, and credit counseling. At National Fidelity Financial, we attribute our success to an image of trust as a reliable debt settlement and loan company. Every day, we help people just like you receive personal and consumer loans and lower interest rates to help regain control over their finances. It is our belief that in order to maintain an economically balanced lifestyle, you must address financial instability and have access to the money it takes to grow. Over the years we have helped countless individuals and businesses take back control of their financial life through unsecured personal loans and debt settlement, so we know what works! The bottom line is that we have been in your shoes, so we know how difficult, confusing, tedious, frustrating, time-consuming and just downright a pain-in-the-butt getting a loan and settling your debt can be. We want to take away your financial fears and provide the much needed, trustworthy help that you seek. National Fidelity Financial will provide you with the means to pay off or consolidate debt, buy your home, expand your business, or whatever it is you need in order to improve your financial life. Even if you have bad credit, or you aren’t sure if you will qualify, we will help you figure it out! Our results will speak for themselves, so give us a call or contact us today.

National Fidelity Financial gets Results!

Written by the company

Enroll today!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

National Fidelity Financial Guarantee

No fees until we produce results!

No fees until we produce results!
National Fidelity Financial has been resolving debt for customers since 2009. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.

Contact info

4.8

Excellent

TrustScore 5 out of 5

677 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Chad Jones stayed on the phone with my…

Chad Jones stayed on the phone with my grandma, my sister and I for over 2 hours to explain the process. He was very personable and professional. My grandma signed up for the service and my sister will likely too. Thank you for all you assistance Mr. Jones.

January 9, 2026
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing such thoughtful feedback! It’s wonderful to hear how dedicated Chad was in taking the time to guide your family through the process. Providing clarity and reassurance—especially with big financial decisions—is something we take seriously, and we’re glad his professionalism and personable approach made such a positive impact. We’re grateful for the trust your family has placed in us and look forward to supporting you every step of the way.

— The National Fidelity Financial Team

Rated 4 out of 5 stars

3 month update

Just spoke to Steven with National Fidelity Financial and he was very reassuring and advised he would expedite my file as I got a letter from the collection agency (which is to be expected) He also stated the 90 to 120 days to settle an agreement with a creditor starts after you make your first payment to Global, which wasn't explained to me when starting the program. I have clear expectations going forward and peace of mind after our conversation.

January 10, 2026
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad Steve was able to provide the clarity you needed and set clear expectations moving forward. Having peace of mind during this process is so important, and we’re committed to making sure you feel confident every step of the way. If you ever have any questions, don't hesitate to contact us at customercare@nfdebt.org or call us at 888-703-5495. We appreciate your trust and look forward to helping you reach your financial goals.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

It made things a like easier for me in…

It made things a like easier for me in get control of my finances.

January 2, 2026
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that our program is helping you feel more in control of your finances. That’s exactly the kind of progress we love to see, and we’re here to support you every step of the way.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

I spoke with Jeff Cowley and he was…

I spoke with Jeff Cowley and he was amazing ! He answered every question and concern with extreme professionalism and patience! I would definitely recommend this company if you are having problems with getting out of debt! This is a for sure go to!

January 8, 2026
Unprompted review
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Reply from National Fidelity Financial

Thank you so much for sharing your experience! We’re thrilled to hear how well Jeff supported you and that he was able to provide the clarity and patience you needed. It’s wonderful to know you feel confident recommending our services—helping people take meaningful steps toward financial stability is exactly what we’re here for. We appreciate your trust and look forward to being part of your journey out of debt.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

I called the company

I called the company
After receiving a letter from them the representative who helped me in the process Mr Simmons was very professional so get it's been a good experience

January 7, 2026
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Reply from National Fidelity Financial

Thank you for taking the time to share your experience! We’re glad to hear that connecting with our team after receiving your letter was helpful and that Mr. Simmons provided professional, reliable support throughout the process. We’re committed to making every step straightforward and positive, and we’re pleased to know your experience reflected that.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Brandon Hong was extremely helpful

Brandon Hong was extremely helpful, and explained in detail all of my questions. If all of your employees are like him, you should have a very successful company!

January 6, 2026
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Reply from National Fidelity Financial

Thank you for taking the time to share this wonderful feedback! We’re thrilled to hear that Brandon provided such thorough and supportive guidance during your experience. Team members like him truly reflect the level of care and professionalism we aim to deliver every day. We appreciate your trust and look forward to continuing to support you.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

My experience was great

My experience was great. Kevin did a great job explaining the ins and outs and was very patient with me. I look forward dealing with him in the future

December 31, 2025
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Reply from National Fidelity Financial

Thank you for sharing this wonderful feedback! We’re delighted to hear that Kevin provided such clear guidance and made the experience comfortable and positive for you.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Zech was very helpful

Zech was very helpful. And very patience. He explained everything so I could understand the process. He answered all my questions. I felt very positive and relieved at the same time.

December 30, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad Zech was able to guide you through the process with clarity and patience, making everything feel manageable and reassuring. Providing support that leaves our clients feeling confident and relieved is exactly what we strive for.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Working with Rosa was such a pleasure…

Working with Rosa was such a pleasure she answered all my questions she reassured me when I had doubts and very confident in what she's doing very very great I appreciated her a lot!

December 27, 2025
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Reply from National Fidelity Financial

Thank you for sharing your feedback! We’re thrilled to know you had such a positive experience and that Rosa provided the confidence and clarity you needed throughout the process. Our goal is to make every step as smooth and reassuring as possible, and it’s great to hear we delivered on that.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Informative and helpful Chad was a…

Informative and helpful Chad was a great help

December 23, 2025
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Reply from National Fidelity Financial

Thank you for your feedback! We’re so glad to hear that Chad was informative and provided the help you needed. We appreciate your trust and look forward to continuing to support you.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

These people make a tough time not so…

These people make a tough time not so bad

December 20, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that our team was able to make a difficult time a little easier for you. Your trust means so much to us, and we’re here to support you every step of the way.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Very noteworthy and complete with…

Very noteworthy and complete with answering questions very friendly and excellent with the costomer

December 26, 2025
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Reply from National Fidelity Financial

Thank you for your kind words! We’re thrilled to hear that our representative was thorough in answering your questions and provided such friendly, excellent service. Your satisfaction means everything to us, and we appreciate you taking the time to share your experience.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Representative was very knowledgeable…

Representative was very knowledgeable and helpful. He made getting things completed very easily.

December 24, 2025
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Reply from National Fidelity Financial

Thank you for your feedback! We’re thrilled to hear that our representative provided knowledgeable and helpful service, making the process simple and stress-free. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Brandon did a great job and followed…

Brandon did a great job and followed through with everything that he had explained and the process was fast.

December 23, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re thrilled to hear that Brandon delivered on everything he promised and made the process quick and smooth. We appreciate your trust and look forward to continuing to support you.

— The National Fidelity Financial Team

Rated 1 out of 5 stars

They went ahead and had the third party…

They went ahead and had the third party take out the amount of money after I told them I cannot pay right now. They never changed the date like they said they would and cancel for right now

November 29, 2025
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Reply from National Fidelity Financial

We’re sorry for any confusion and truly appreciate the opportunity to clarify things. Steve was able to connect with you and explain the benefits of our program, and we’re glad to hear you’ll be continuing with us starting in January. We understand how important it is to have support during challenging times, and we look forward to helping you achieve your financial goals.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Great!

Spoke with Mark Elton by phone and had a good experience. They were professional, clear, and took the time to answer my questions without rushing. The call was efficient and helpful overall.

December 20, 2025
National Fidelity Financial logo

Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad to hear that Mark provided clear, professional assistance and took the time to answer all your questions. We appreciate your trust and look forward to continuing to support you.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

great service she was very helpful and…

great service she was very helpful and very nice

December 20, 2025
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Reply from National Fidelity Financial

Thank you for your wonderful feedback! We’re so glad to hear that our team member provided great service and was both helpful and kind. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Jeff was extremely nice and explained…

Jeff was extremely nice and explained everything very well! Excellent young man!!

December 19, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re delighted to hear that Jeff provided clear explanations and outstanding service. We’re proud to have such dedicated team members making a positive impact for our clients.

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Chanel rocks - give her a raise

Chanel took care of my concerns in a professional and affable way. Our conversation was super pleasant and she deserves a raise for dealing with a crusty curmudgeon like me.
You hear me, Chad? Give Chanel a raise, dawg.

December 12, 2025
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Reply from National Fidelity Financial

Thank you for sharing such an amazing review! We’re thrilled to hear that Chanel provided professional and friendly support, making your experience pleasant. We truly value team members like Chanel who go above and beyond for our clients. Your feedback means a lot to us!

— The National Fidelity Financial Team

Rated 5 out of 5 stars

Amazing

Vincent Rivera was amazing and very knowledgeable. I was nervous but he made it simple and painless.

December 16, 2025
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Reply from National Fidelity Financial

Thank you for sharing your experience! We’re so glad Vincent was able to make the process simple and stress-free for you. Our goal is to provide clear guidance and confidence every step of the way, and it’s great to know Vincent delivered that level of care. We appreciate your trust and look forward to helping you achieve your financial goals!

— The National Fidelity Financial Team

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