Mary Grace was outstanding! She was most helpful answering questions about my fixed annuity with myself and financial adviser so that I understood since I am now 82 And alone and wasn’t sure about... See more
Company replied
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Based on these reviews
I very rarely take surveys like this. However, I thought it important to recognize the truly exceptional experience I had today. Katie was very knowledgeable and professional yet also friendly and rel... See more
Company replied
I was seeking information on how to terminate a variable life possible and collect the cash surrender value. The person who handled my call was clear, articulate, pleasant, and efficient. In fact, s... See more
I had the pleasure of working twice with Joann. She answered all my questions during both phone conversation. The check I recently received did not have detailed information about federal and state t... See more
Company details
Written by the company
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Contact info
United States
- nfg.com
4.9
Excellent
10K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service
Knowledgeable person that was the friendly, security minded and quick to provide the service I needed. I haven't experienced quality like this in years. Fast, efficient and great customer service. Thank You!
April 14, 2026
Reply from Nassau Financial Group
We're happy to hear that you had such a positive experience! It's wonderful to know our service was efficient, secure, and met your needs. Thank you for your kind words.
Whenever I have dealt with the Nassau…
Whenever I have dealt with the Nassau staff they are very professional-courteous explain and answer all my questions.
April 13, 2026
First thing the call back was right on…
First thing the call back was right on time, All the help I needed to fill out my forms was very helpful and explain very clear .I was very satisfied and the clerk was so pleasant .I didn't remember or got her name . Thanks for always helping
April 14, 2026
Reply from Nassau Financial Group
We're happy to hear that our assistance with your forms was helpful and clear. We appreciate you mentioning the timely callback and the pleasant service you received. Thank you for your positive feedback!
Nassau representative Tamiya was professional, knowledgeable, courteous and above all, extremely helpful in answering my questions related to the status of my Rehabilitation. Most thankful
Experience was great and most helpful due to Nassua Representative Tamiya who was professional. knowledgeable and most helpful
April 14, 2026
My rep Tamiya
My rep Tamiya, thank you she knew what I needed after explaining what I needed she did not hesitate to reach out if the information I needed was not suffice, again thank you and thank you Nassau for taking care of me and family
April 14, 2026
Great Customer Service
Elizabeth C was very helpful, patient and informative in regards to my call. All of my questions were answered and I didn't feel rushed. Great customer service experience.
April 7, 2026
With kindness and in plain English
Recently we experienced exemplary service from representative Robin G. She answered ALL of our questions in a straight-forward manner which enabled us to make key decisions regarding the future. The whole experience was much appreciated!!
April 13, 2026
Reply from Nassau Financial Group
We're happy to hear that you had such a positive experience. It's great to know that all of your questions were answered, enabling you to make important decisions. We appreciate your feedback!
Ben was very patient with me and made…
Ben was very patient with me and made me understand what was going on. He made my day.
April 14, 2026
Ava was very clear
Ava was very clear, concise, and patient in providing helpful information for completing some forms.
Each time I have had to call Nassau for customer service it has been a pleasure.
April 14, 2026
Ava was responsive
Ava was responsive, competent and pleasurable to work with. She was able to quickly provide the information that I needed!
April 14, 2026
Service rep Elizabeth Crandell
Service rep, Elizabeth C was very provisional and courteous. She was very helpful, listen to my request and act accordingly.
April 14, 2026
The people are always ready to help
April 2, 2026
Help gets paperwork
April 14, 2026
great help with business
April 14, 2026
She did a great job
April 14, 2026
The service was terrific
The service was terrific; my issue was dispatched quickly. I received the requested documentation via email immediately. The only negative was long phone wait times.
April 13, 2026
Reply from Nassau Financial Group
We're glad you were happy with our service and quick resolution. We appreciate your feedback and are working to reduce phone wait times during this busy period. Thank you.
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