NHS Business Services Authority Reviews 

I am a pension specialist and this is the worst ongoing service I have ever experienced. They randomly stopped paying benefits a year ago and are now doing almost anything to avoid resolving error.

Evil. Pure evil. Praying on sick people who go to the chemist to get their prescriptions. No warnings, just a fine and a threatening letter. Should be illegal.

SOmeones making a lot of money....lets hope you miss the notification via email and charge you for another year when you dont need it......

This is an appalling organisation. As a holder of an NHS pension it takes minimum 40 working days to get basic information such as the value of the pension. 40 days!! In the real world other pension providers have this available at the touch of a button and will tell you on the phone. This is not the fault of the agents on the phone, they are always helpful, but they can only work with what they are given (or not given in most cases). Ministers should get a grip of it and heads should roll. I'd normally say that it should be dragged kicking and screaming into the 21st
century but for now the best we can hope is that someone hauls it into the late 20th century.

Ugochi was excellent. Answered all my queries.

The PCN system is not fit for purpose , its just a way to extorts money from a simple mistake with your PPC,
,No such thing as a EXCPECTIONAL REASON load of BS
1st fine fair enough take it on the chin ,
tried to explain that I've had 2 prescriptions in the time frame after i received the first letter,
1. Tried to pay the second prescription ( NHSBSA no we cant do that )
2 tried to pay it at the pharmacy their paper work had gone due to the time frame of receiving the first letter
3. Tried to back date my PPC ,can only go back 30 days ,wouldn't have covered my second prescription
4 Challenged my second letter no luck not interested just spouting the same old rubbish Fine no2 incoming
5 And this is a warning I haven't received my 2nd PCN through the post yet , i know its on the system I've checked , a ploy to increase the fine by £49.50

Get your PPC on D/D or a standing order and check it goes out on renewals

These people are a bunch of robbing Bxxtards i wouldn't put anything past them

Called NHS dental in Nov, asked if I was on benefits, told her yes I'm on esa, all they said was take proof, so off to the dentist, xray, 2teeth removed left all good no questions asked about my benefits.
Forward too January 2026 received a letter saying nhsba had checked and I wasn't exempt from dental charges and would have a penalty too pay plus the cost of dental.....
No where on my journey was I informed of 2 types of esa and yet this is now my fault...... Absolute cowboys thoroughly disgusted if I'd known I would have scraped together the money for treatment and saved myself a fine, I think the hotline and dental staff should be more informed too tackle this and stop genuine people from paying the price.

Up till now they cannot tell me what I am fined for I ticked the right box, they seem to be a bunch of young people who needs guidance on how to carry out their work, instead of sending fines and taking people to debt collectors who should not be going to debt collectors or who should not be stressed out more Do not try to see if you are qualified on their own website they have left out some of the Criterias, they are probably getting a commission for pretending someone is not qualified for something it looks like.
These youths think they are doing a good job forcing payment out of people, taking your names to debt collector, when you meet the Criteria
These youths probably do not believe in God or even Karma by the looks of their works for the NHS
I bet they have driven people to suicide by their bullying tactics how can they call themselves Health! Service! they seem to be helping to distress others, do they get a commission by pretending they did a check?
Shameful experience gives me anxiety these people could do better, these youths employed simply needs guidance, empathy and commonsense

NHSBSA prescription services sent me a letter in last week of October 2025 saying I have claimed medical exemption in August 2025. I am medically exempted on medical condition and no one in the past 5 to 6 years have asked for a physical certificate/card. Apparently it is not in their system now and they want me to pay. The letter said it is an enquiry letter. Hence called them to find out the issue as I have never been asked for this certificate in the last 5 years neither GP or pharmacy and the lady by name Sharon spoke like a robot and gas lighted for making her listen to my question. She did not have any answers, she did not have a manager and no one was above her (according to her) I immediately went to the GP filled the form and waited 21 days no certificate has arrived and GP surgery say that they have sent it and they cannot do anything further. I had to make the payment for that prescription £9.99 and last date was 21st November and I paid on 21st November- but NHSBSA has sent a letter demanding penalty - I can see here people calling NHSBSA as scammers - who regulates them, this is bullying and harassment, how do we complain about them?

Like many others, one star is TOO many. I had a dental appointment back in August, I was told to tick whichever exemption applied to me, I ticked UC, as I have before… Only to receive a letter to say I don’t qualify. I called & asked if I was able to pay the fee as I had no idea you had to meet a certain criteria. I was told to ‘wait until the 22nd’ JUST so they could send me £100 fine on top of the appointment fee. I was told relentlessly by the woman on the phone - it’s YOUR responsibility to ensure you’re eligible. Which I understand but had never being told about this before, I was happy to pay for the appointment & I was simply told ‘you can’t.’ After waiting until payday to try & pay for the fine - because I was a day or so out of the timeframe, I was charged an extra £50. So rather than them taking the appointment charge as I had initially asked & said I would be happy to do, I’ve had to pay £177.40. If you claim Universal Credit then PLEASE ensure you check you meet the criteria, absolutely & utterly disgusted - especially knowing I am in receipt of UC. I will also be taking this to my local MP, the system is utterly USELESS & in my opinion, a money grabbing CON.

One star is too many. I have had a PPC for 25 years they use to manage the service well and issue a plastic card, they woukd also let you know if there was an issue with your payment. I renewed and recieved a letter to confirm. A fews months later recieved a fine due not having a valid PPC. I looked and could see had lapsed but they did not inform me. I called up set up a new PPC and back dated to cover and paid the FPN. A few weeks later another FPN for a two wek period inbetween the last FPN period and my new PPC. Never raised on the phone. WHO ever is running this business service now wants firing without references it is in a shambles....

Currently dealing with NHSBSA. They have just responded to me emailing them my PPC to them to say 1. They can't find it and 2. They don't have the address they wrote to me at. It's all very "Britain 2025".

They keep you hoping until they have collected all your personal data. They reject your case when they are done. Don't bother, you'll just get upset and frustrated.

As a former staff member, I've been trying to claim my pension but have been unsuccessful so far. Contacting the customer service by email, I was sent the same stock email three times in response and I suspect it wasn't sent by a human. I then called the "help" desk and the very nice man told me he couldn't help but would pass my case on to the awards team. Then another automated email to say the awards team don't respond to individual queries. Then a response from the awards team to say my documents had been stuck and would now be processed as a priority.
That was two weeks ago and I've heard nothing since.
Another call to customer service today, to be told they're not able to view the progress of my application but they aim to pay within 30 days of the claim date. When I pointed out it is 90 days next week, the guy tried to argue first, then apologised but still couldn't help.
Not one proactive contact from them. I've had to chase every step of the way and my pension application would still be stuck in the reception process if I hadn't made a complaint. But now it seems it's stuck again.
Absolute shambles.

sent a letter saying we owed them money even tho we paid for 5 items on a prescription that cost us £49.50 phoned this company on behalf of my mentally ill son the security questions a mentally ill person has to answer is ridiculous . we told the person he had mental health issue's and his answer was i will get sacked if i don't ask these questions . so it was like I'm not bothered your son has mental health problems . i tried to help my son just to be told i was in the wrong and couldn't help him through security .
I'm waiting to see a mp now to report this company and the pressures there putting mentally ill patients through .
we had to go too the pharmacy with the receipt and prescription to show weve paid for the 5 items how someone with mental issue's deal with all this when they don't work and don't have a income is ridiculous.
I've now been too the pharmacy over my son the pharmacy is emailing this company which isn't good enough in my opinion something needs doing too stop this company as there a law to them self's even if you've paid don't back down from them as I'm taking this further even there website you cant complain to them. complain to your mp about prescription charges these should be free if your not working on the nhs not going after people with mental health problems . i will leave more reviews on this company

Awful experience both times we've contacted them about the issue, we were served with a dental fine, our dentist have told us several times that we do not owe them a penalty and that there system has made an error we didn't sign an exemption or anything. We've tried to resolve this and our dentists have a number of times the dentist admitting full responsibility but the staff on this line tried to make out we were trying to get out of paying for our treatment and wouldn't tell us what they wanted from our dentist in order to resolve the issue. It's now at a point they'll be giving it to a debt collection agency even though we've done nothing wrong.

Don't listen to you, send automated generic/AI responses, you never receive an email from the same person, very disorganised

If i could give a zero i would!
Utterly useless staff, rude.
Incompetent. All coms by email and dont read any previous information thats been sent over and over. Why advise people to apply for hc1s and then waste there time! 5 day turn around is an absolute joke of a statement ive been waiting nearly a month and still no idea !

Look at that, 1* reviews from everyone. The NHS Business Service Authority has no integrity. They're on a mission to take advantage of vulnerable people.
I emailed for advice and was firstly ignored. I sent a second email; the response was completely irrelevant to my query. I tried to call, after waiting on hold for 20 minutes my call was terminated before it was answered. This happened numerous times. My query still hasn’t been answered.
I used to be proud of our NHS, what’s happened?

They have been making error after error in calculating the pension. It takes years to do the pension calculation. I received my pension in 2023 February where few months of contribution was missing. When I followed it up, I was told that there is a backlog due to Covid pandemic! It took them 2 years and 8 months to review my pension and came back to me on the 26th of August 2025 saying that I was overpaid demanding recovery. To my horror I found out that they have removed 5 years of my pension contribution which was there in 2023.How can you trust these people who deal with your finance? Then I was dismayed to find out that they have suspended my pension without any prior notice this month. I am left with no money to pay my bills or shopping. Even the representatives are not well versed to provide any information. One person insisted that I have been paid while the pension was suspended. I have never seen such an unfair and cruel organisation.