Nianyi Reviews 

35
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

No confirmation email, so I could not initiate a return. No response over three days after contacting them. You respond to the review but no one is available on the live chat. I tried several times d... See more

Company replied

Rated 5 out of 5 stars

Superb quality and very creative design. The dresses were based on traditional Chinese outfits, with a modern fusion. The colour used was not only a traditional Chinese palette combination but also... See more

Rated 5 out of 5 stars

I bought so many of their clothes. I love these Chinese style and design clothes for my children. Especially Hanfu!!!! It looks just like Chinese princess !!

Rated 4 out of 5 stars

The qualities are really good, but unfortunately the sizes for kids were bit smaller. The company doesn't have an exchange system yet.

Company replied

Company details

  1. Children's Clothing Store

Written by the company

NIANYI is a modern Chinese style kids clothing brand that interprets Chinese aesthetics with original and modern design. Exquisite. Dynamic. Innovative.


Contact info

4.0

Great

TrustScore 4 out of 5

35 reviews

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No recent history of asking for reviews

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4.0

All reviews

(35)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice Chinese style clothes

I bought so many of their clothes. I love these Chinese style and design clothes for my children. Especially Hanfu!!!! It looks just like Chinese princess !!

June 3, 2024
Rated 1 out of 5 stars

Package lost, no refund or help

Package was lost and they did not help me find it or offer a refund despite my contacting them through multiple channels - their online chat, email, phone, social media.

January 24, 2024
Rated 4 out of 5 stars

The qualities are really good

The qualities are really good, but unfortunately the sizes for kids were bit smaller. The company doesn't have an exchange system yet.

December 25, 2023
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Reply from Nianyi

Thanks for choosing NianYi. We will try to improve our service later. Thanks for the advice.

Rated 5 out of 5 stars

Superb quality and very creative…

Superb quality and very creative design. The dresses were based on traditional Chinese outfits, with a modern fusion. The colour used was not only a traditional Chinese palette combination but also a reflection of Dunhuang.
The make of the clothes were fantastic.
My daughter also really enjoyed the stickers that came as a gift.

December 27, 2023
Rated 2 out of 5 stars

Part of the item is missing

I like the Hanfu I bought, it is beautiful. However, there should be two straps as the picture, they only sent me one strap. I also wrote an message and ask if they can sent me the missing piece, but nobody reply to me.

September 20, 2023
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Reply from Nianyi

Sorry for all the inconvenience that we brought to you. We may miss the message due to the public holidays at that time. We will process a refund as soon as possible.

Rated 1 out of 5 stars

Terrible delivery

September 5, 2023
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Reply from Nianyi

Hi there,

Sorry for all the inconvenience that we brought to you.
You can contact us so we can help you tracking the parcel.

Rated 3 out of 5 stars

No confirmation email

No confirmation email, so I could not initiate a return. No response over three days after contacting them.
You respond to the review but no one is available on the live chat. I tried several times during work time or after hours, never had luck to be connected with an agent. I received other emails from Nianyi, like the track order or delivery notice, but just the confirmation email is missing, which I need for return... BTW, the tel number listed under contact didn't work...

August 25, 2023
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Reply from Nianyi

Hi Xinwen, we tried to reply you about how to return while we kept getting the notification from the platform that is "Email failed due to an invalid address. Customer will see this message if they return to chat." We guess it is because your mailboxfail to receive the emails from shopping brands or platforms, so please kindly check the live chat at our website and we can assist you to make the return.

Rated 5 out of 5 stars

I got 2 Hanfu's and 1 little boys…

I got 2 Hanfu's and 1 little boys sweater. They shipped and arrived very quickly. Really good quality, I feel like the price is very good for the great quality they are SO beautiful! They even came in a cute shipping package that was decorated with a dragan! I can't wait for our kids to wear them for the moon festival!

August 27, 2023
Rated 2 out of 5 stars

Not worth to buy

The shipping is slow and the dress is not in a high quality. With such high price, it is not worth it to buy.

August 7, 2023
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Reply from Nianyi

We sincerely apologize for not meeting your satisfaction. We will further improve the efficiency of our logistics and the quality of our products. Currently, we usually deliver within 10 calendar days in the North American region.

We highly value your experience and product quality. If you are not satisfied, you can initiate returns or exchanges at any time. We offer a 30-day no-reason return and exchange policy. Based on your feedback, we will enhance the quality of our clothing.

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