Discrace false royal mail in transit document false tracking number scam shop do not use i ordered the kerasilk product 3 months ago! Awful don't use
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was looking for a specialist haircare product and this retailer was one of few who were selling it so bought the product thinking as it was linked to a hairdressing business it was a 'safe option'.... See more
Good range of products at very competitive prices. Ordering is straightforward. I had notification of despatch on 8 June but several days later, Royal Mail tracking showed 'still awaiting item'. I e... See more
The goods were despatched swiftly and were well packaged. A shampoo bottle was additionally sealed to prevent seepage. No problem with the supplier at all, only Royal Mail who put us down as the recip... See more
2.9
Average
282 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always experience first class service…
I always experience first class service at every appointment . I’m treated with the greatest respect from every team member and I thoroughly enjoy my pamper .
August 11, 2021
Brilliant service, will definitely use again
Brilliant service. Easy to use website and goods were despatched and arrived exactly as stated. Goods were also well packaged, far better than most other companies I’ve used recently. Would definitely use again, thank you.
August 10, 2021
excellent service
August 8, 2021
Arrived really quickly x
August 7, 2021
Great experience
Easy to use website, quick delivery, honestly nothing to complain about ! I will be definitely coming back for some more hair products ☺️
August 4, 2021
Very good product
Very good product. My hair looks definitely less frizzy from the first time I used it. My hair feels smoother and is shiny. No need to use hair straightener too much.
Delivery was very quick.
August 3, 2021
Goods came on time and great price,only…
Goods came on time and great price,only thing wrong all tops had come off in transit bit soggy not too bad , please make sure tops can not come off. was not meaning hermes it was senders fault.
July 31, 2021
Always use goldwell products and this…
Always use goldwell products and this conditioner is excellent leaving hair smelling fab and in lovely condition. The delivery was quick too. Very happy with this purchase and would definitely recommend it.
July 29, 2021
Good prompt service
July 27, 2021
Had an email to collect my purchase
Had an email to collect my purchase. Been twice to collect, both times shop closed ( Saturday & Monday) Telephoned the shop while standing outside only to be told that all staff were busy on other calls and would be available soon. There was clearly nobody inside the shop so a false message had been recorded. Left a voicemail asking if I could pick up from Leamington Spa salon but have not received a reply .
July 26, 2021
When I revived my 2 items from you one…
When I received my 2 items from you one had leaked all over the package i am very disappointed.
July 24, 2021
Quick delivery
Quick delivery. Products are great - only downside was that when the order arrived the shampoo had opened up and covered the inside of the bag / other products. Emailed customer service on receipt but no response.
July 24, 2021
Service is fast& efficient
Service is fast& efficient !
Fantastic products can’t rate them high enough absolutely amazing team xx
July 23, 2021
Incredible!
I had an incredible experience with Liam at Nicola Smyth in leamington, he couldn’t have been any better. He was welcoming and hilarious, I left the shop feeling more than satisfied with my hair!
June 11, 2021
Unprompted review
I'm back!
I said I would return and here I am. Loved my products the last time and came straight back here to reorder as prices are fab!
June 2, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.