Never received my order. The dress was listed as ‘in stock’ and so I gave it the 5-8 day delivery window before reaching out to customer service. Never received a reply. Reached out a second time (via... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are sell... See more
Company replied
I will admit I am a bit hesitant about buying from a new vendors on line, but the Starlet robe was just do tempting and on sale. I reached out to customer service, asked a few questions, then... See more
The two items I received are unique and attractive. Also well made. The shipping times were slow. The package seemed to sit waiting to ship for a very long time. The company should try to improve that... See more
Company replied
Company details
Written by the company
Original creations, vintage-inspired designs, and curated items selected from around the world
Contact info
9124 Beverly Blvd, 90210, Beverly Hills, United States
- 2133946050
- service@nicolettacarlone.com
- nicolettacarlone.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unique and attractive
The two items I received are unique and attractive. Also well made. The shipping times were slow. The package seemed to sit waiting to ship for a very long time. The company should try to improve that without costing the customer extra. I don’t see the point of having to choose free or extra shipping and having it make a difference if times are that slow. However, I am pleased with my purchases. I would consider buying from Nicoletta Carlone again.

Reply from Nicoletta Carlone
Great experience
I have ordered several time from this store and have always been happy with service and the items I ordered! Great place to buy gifts.

Reply from Nicoletta Carlone
The lunar moth hair comb was so…
The lunar moth hair comb was so beautiful that I ordered 3 more for friends!
Love love the sweet bat ring
Love love the sweet bat ring. It’s even more detailed in person!
Thank you for the fast shipping
Thank you for the fast shipping. I love the teacup and saucer. It’s exactly as pictured!
The items of jewelry that Jewelry that turns heads I purchased…
The items of jewelry that I purchased were unique high-quality transported quickly and of great value. I highly recommend this seller.
Fantastic and quick service
My belt buckle was quickly shipped to me. The belt buckle was beautiful! It also was reasonably priced!
Lovely items!
Took nearly one month to ship and then…
Took nearly one month to ship and then several attempts to return.
Item arrived after my event and I was still charged for shipping after j told them what happened.
The response time is good and they want to help, but they lack the infrastructure. Didn’t even open the box - but will not buy again from them. Hassle is too great

Reply from Nicoletta Carlone
My wife loves the Medusa headpiece
My wife loves the Medusa headpiece, but I can't give Nicoletta a 5 -- it just took too long to get here. Seems the USPS was waiting forever to get the piece after they were contacted -- I checked shipping every day...
issues
I placed an order, and my card was compromised. There were charges for Meta Pay, from Facebook, which happened right around the same time as this order. Fortunately, it was caught in time, but having my account flagged, and s new card shipped was a major inconvenience. The pin is pretty, but everything involved wasn't worth it.

Reply from Nicoletta Carlone
Great product, not-so-great shipping time
Great quality product! I ordered a stars headband, and was very happy with it. It was definitely not cheaply made, which was refreshing since so much stuff you buy online nowadays seems to be. Absolutely perfect, pretty, and well-designed!
However, I have to take a couple stars off for shipping. I’m very lucky that I ordered it way before my event, because it took about a month to arrive, maybe more. I did not receive any emails updating me on shipping delays until nearly a month after I placed the order, something about “inventory issues.” This shipping time happened to be fine for me since I ordered far in advance, but definitely still a bit frustrating, and for someone who needed it quicker it could definitely be bad.

Reply from Nicoletta Carlone
I was charged for all items and thought…
I was charged for all items and thought I had received them all… that was until I opened the box for the “Minerva” Spider Bracelet. The box was there but there was nothing inside. It’s a nice box but I checked the entire box and found nothing in the packing or outside the product box, or in the shipping box.

Reply from Nicoletta Carlone
Not Worth It
Too small. Cheap quality. Not worth the cost. Looks like a drop shipping item from Temu.

Reply from Nicoletta Carlone
Something wonderful this way comes…
Unique quality items for a (more than) reasonable price on sale. Securely packaged. Great value.
It was actually the product
It was actually the product. The velvet rose kimono is what I fell in love with.
Beautiful product and delivery was very…
Beautiful product and delivery was very quick.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







