Snusmania.eu Reviews 184

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, consistently finding them fresh, well-packaged, and accurately described. Many appreciate the wide variety of products available and the competitive pricing. Reviewers often highlight fast delivery times and the convenience of payment options like PayPal, making their purchasing experience smooth and reliable. However, some people were dissatisfied with the delivery service and response times. Several customers reported significant delays in receiving their orders, with some packages arriving much later than expected or not at all. There are also mentions of a lack of communication from the company, with emails and inquiries often going unanswered, leading to frustration regarding order status and tracking information.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised fast shipping, with... See more

Order

Users describe ambiguous interactions with order. Many customers report significant issues, such as orders... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the wide variety of... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the great and reasonable prices, with some noting... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report not receiving... See more

Based on these reviews

Rated 4 out of 5 stars

Have ordered twice. First time was all good but paypal took a lot of time to process because of the content. Second time i ordered with card and it was much faster but the product was slightly expired... See more

Rated 4 out of 5 stars

The delivery took a bit long, but overall the packaging was aesthetic and discreet as well as intact.

Rated 4 out of 5 stars

Got everything i ordered the only downside was the long delivery time. Still great and will definatly order here again.


Company details

  1. Tobacco Supplier

Written by the company

www.snusmania.eu is your trusted online destination for premium snus and nicotine pouches, offering a wide selection of top brands like Cuba Snus, Velo, Pablo, and Iceberg. Based in Europe and operating since 2018, Snusmania has become a go-to webshop for adults who want fast, discreet, and reliable access to high-quality nicotine products. We specialize in strong and satisfying nicotine pouches tailored to every taste and strength preference—whether you're into fruity, minty, or extreme blends. Our catalog includes both traditional and innovative options, with transparent product details so you always know what you're getting. With secure international shipping, responsive customer service, and ongoing discounts on bulk orders, we make it easy to buy snus online—delivered straight to your door. Whether you're a long-time user or just curious to try something new, Snusmania has what you're looking for.


Contact info

3.7

Average

TrustScore 3.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great variety, fast delivery and great customer service

I was really skeptical after reading the negative reviews here so I placed a small order. After two days I received an email regarding the status update of my order - one of the items was not available so I got a refund + gift. Everything went well with the delivery and the support team is very responsive. Will order again!

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

didn't get my snus :'(

- I ordered some snus
- After 3 days I emailed them asking why my order wasn't shipped yet (it stated 3-5 days delivery)
- They immediately cancelled my order without explanation
- I posted a negative review about it
- Only then some dude called Jannek emailed me calling me a Karen

Overall really professional folks, can recommend.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

It's a scam.

I made an order several days ago, I asked them for the tracking info and they just cancelled it without refunding me.

April 1, 2026
Unprompted review
Snusmania.eu logo

Reply from Snusmania.eu

Dear Jan.
We’re sorry to hear about your experience. We have not been able to identify your order from the name on this review, so we would really like the chance to look into this properly. Please contact us at jannek@nicopods.dk with your order details, and we will be happy to investigate the issue, sort it out, and compensate you if needed. We take claims like this seriously and want to resolve any misunderstanding as quickly as possible.

Jannek, Snusmania

Rated 1 out of 5 stars

Ordered around 3 weeks ago

Ordered around 3 weeks ago, and this "company" hasn't yet even shipped the items. They keep sending emails now and then, saying they have technical issues (also written on their website right now), promising new dates for the shipment, but nothing happens.

Also, the team posted on their website, only the MG's picture is real, the other ones are stock photos from the internet, probably ai created and can be found in multiple different company websites.

Seems legit at first, but the prices are kinda too low to be true, and also, there is no contact information posted on their website either. Had to go through the MG's LinkedIn profile to find contact information.

Sure, the MG has replied to emails, but responses have been very vague.

Would say you could get your order from this website, but it's very inconsistent, and my experience has just been awful.

March 14, 2026
Unprompted review
Snusmania.eu logo

Reply from Snusmania.eu

Dear Alex.

We are sorry to hear that you had a frustrating experience. You placed your order during a period where we were clearly informing visitors on both our header and banner that we were experiencing technical issues and that orders should not be placed at that time. Even so, we still worked to complete and ship your order, and it has now been delivered.

Please see tracking link:
https://www.ups.com/trackloc=en_US&requester=ST&trackNums=1ZJ229G26805217199/trackdetails

We fully understand your frustration regarding the delay, and we agree that the experience was not good enough. That said, this was not a scam, and we have been open throughout the process about the operational issues we were facing.

Regarding your other comments, we appreciate the feedback. We are continuously working to improve both communication and the presentation of our website.
If there is anything still unresolved on your order, you are welcome to contact us directly and we will do our best to help.

// Michelle, Snusmania

Rated 1 out of 5 stars

Strongly suspicious store – no delivery, no company info, misleading address

I strongly advise others to be careful with snusmania.eu based on my experience.

I placed an order (No. 7378) on March 1st and paid €89.05. The order status has remained “Unfulfilled” ever since, and the store never shipped anything. I contacted them by email and Facebook Messenger, but received no reply at all.

After checking their website, I found that they provide no legal company information — no company name, no CVR number, no registered address, no phone number. This is mandatory for any legitimate business operating in the EU.

The only address I found was on their Facebook page: Smallegade 11, 7400 Herning, Denmark. After verifying it, it turns out this address belongs to a Thai massage salon, not to Snusmania. There is no evidence that Snusmania is registered at this location or registered in Denmark at all.

Their website also shows a “technical issues – do not order” message, which raises even more concerns.

Based on all this, I believe this store is highly suspicious and potentially fraudulent. I have already initiated a chargeback with my bank.

Sharing this so others don’t lose their money like I did.

March 1, 2026
Unprompted review
Rated 2 out of 5 stars

10/4

Killa mini cold mint and frosted mint out of stock almost every time
No information about my package
Pacage is out of time delvivery time

January 12, 2026
Rated 1 out of 5 stars

I just wanted to try this snus thing.

I just wanted to try this snus thing.
So i ordered one can only, but snusmania or whatever they call themselves is unfortunately unable to deliver this experience to me.

What bothers me most is the complete lack of communication. They DO NOT RESPOND TO YOUR EMAILS this is so very unfortunate because i had contacted them to verify where the package 📦 was going because it appeared to me that they had changed the package carrier as well as the delivery address on their end without even notifying me. I found this when i tried to find the track and trace to see where the package was. Now its been sitting on Parcel not yet received for four days and by the looks of the other one star reviews on this site i should not expect anything to be delivered any time soon that is if it even gets delivered at all. I wish i had taken the time to investigate this scam company before placing an order. Thank god i paid with PayPal so i can start a dispute in the resolution center and get a full refund. I never seen this before where a shop actually changes the delivery address.

I hope this review will be of use to future customers that think about ordering something from snusmania.

The complete lack of communication is absolutely unacceptable. I feel it’s like they are fast to grab your money but from then on its complete silence which is rather insulting to the customer.

November 20, 2025
Unprompted review
Rated 3 out of 5 stars

Used to be sooo good

Used to be sooo good. Paypal accepted, quick delivery, lots of flavors…

But since about 3 months, the deliveries take forever. Not just for me but for my friends too… After waiting for 5 days with nothing happening, i just ordered somewhere else and it came before this order…

Its sad because i really liked ordering here

November 24, 2025
Unprompted review
Rated 4 out of 5 stars

Have ordered twice

Have ordered twice. First time was all good but paypal took a lot of time to process because of the content. Second time i ordered with card and it was much faster but the product was slightly expired like 2 months. I dont mind but i would have been happier if they would have said something.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended

I‘ve started ordering a few months ago before that i used to order on Europesnus, but the costumer service wasn’t the best so i changed. Today Snusmania is my favourite option, you have a wide variety of different snus and the „Mega-Sale“ category is a really good idea! I never had any problems, in fact i got some nice goodies last time i ordered! The delivery time is also okay because the package has to travel a long way to austria (~7 days). I‘ve read the negative reviews here, but for me i can say that snusmania is the best option out there (as i know).

September 10, 2025
Unprompted review
Rated 3 out of 5 stars

Acceptable

My order arrived 1 week later than it should and the snus ive recieved was alot weaker compared to what they advertised. (Iceberg 40 mg had no effect on me and the box itself looked a little off)

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with snusmani.eu!

Great prices, even better with discounts. Shipping is super fast and very reliable. Everything feels safe, affordable, and top quality. Definitely recommend this site – very good and very cheap!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Best Online Shop!

I’ve ordered a lot of times now and it’s still the best. The prices, the delivery, the goodies you get if you spend more money and the support are great! I would recommend buying here to EVERYONE.

June 8, 2025
Unprompted review

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