Nicotine Pods UK (NPUK LTD) Reviews 24

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

DONT ORDER!! Took nearly 10 days to send my parcel. Couldn’t provide me with tracking when asked on numerous occasions. When finally gave the tracking and it was delivered it was the wrong items and n... See more

Rated 1 out of 5 stars

So I ordered about 100 pounds of iceberg snus two weeks ago and they have yet to arrive. In fact they have not even been delivered. I therefore sent them an email to be reimbursed because I ordered el... See more

Rated 5 out of 5 stars

Hands down the best customer service I’ve ever seen. I was talked through the ordering process, different payment options, and even given suggestions as to what products/flavors they like the most. I... See more

Rated 5 out of 5 stars

Absolutely amazing prices for the longevity of these products depending on use. Fast deliveries (within a day or 2) and of course they have flavour packed pouches!! Highly recommend.

Company details

  1. Vaporizer Store

Written by the company

Sales of Nicotine Pouches. All products are EU Regulated. We provide an excellent customer service with express delivery and often gifts with orders :)


Contact info

3.3

Average

TrustScore 3.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 1 out of 5 stars

I ADVISE DONT ORDER

DONT ORDER!! Took nearly 10 days to send my parcel. Couldn’t provide me with tracking when asked on numerous occasions. When finally gave the tracking and it was delivered it was the wrong items and not the ones I ordered/ ones that were pictured. Never ever ordering again and I don’t advise anyone else. I have screenshots off all conversations!

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

Missing Orders

Placed an order payed £50 for it including a £5 delivery fee and nothing showed up. No contact from the company, my attempts to get in touch have been answered with silence. AVOID ❌

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

They are scammers!

So I ordered about 100 pounds of iceberg snus two weeks ago and they have yet to arrive. In fact they have not even been delivered. I therefore sent them an email to be reimbursed because I ordered elsewhere and have got no responses. I also asked them for updates on my delivery status a week prior and same I didnt get any responses. Unless they fix my order, I wouldnt recommend buying anything from them!

June 29, 2024
Unprompted review
Rated 1 out of 5 stars

2 Weeks

Been waiting on shipping for 2 weeks hasnt even been shipped yet and i tried emailing for a refund to no response

#NP11235 Order Number

February 10, 2024
Unprompted review
Rated 1 out of 5 stars

Been waiting 4 weeks for my delivery…

Been waiting 4 weeks for my delivery which still hasn’t come! customer service has been absolutely shocking with a refund still not delivered either would definitely not recommend here either a scam or bad business!!

December 11, 2023
Unprompted review
Nicotine Pods UK (NPUK LTD) logo

Reply from Nicotine Pods UK (NPUK LTD)

Hi, we have informed you a number of times that the order was packed and dispatched. The lost parcel is due Royal Mail unable to deliver using the address you provided. I have explained a number of times, I am happy to raise a claim with Royal Mail for you and send another parcel.

Rated 5 out of 5 stars

Super

Super! Easy and quick to respond to questions, definitely recommend this business

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service, ships to USA

Hands down the best customer service I’ve ever seen. I was talked through the ordering process, different payment options, and even given suggestions as to what products/flavors they like the most. I recommend buying 10 at a time as it saves you a good amount of money, very excited to try these as it was very hard to find a website that ships to the USA and has the products I want, but this site made things very easy and I will definitely be coming back in the future.

July 1, 2023
Unprompted review

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