Shocking customer service. Defective t-shirt. After sending 3 e-mails to try and resolve the issue - no response to any of the e-mails. No contact number and no way to sort this. Stay clear of t... See more
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See what reviewers are saying
Ever since Night Addict launched I've been a loyal follower. It has all of the credentials of a designer brand with regular drops, cool video content and on point designs but with a totally affordable... See more
Company replied
Night addict mistakenly sent me an XS hoodie when I had ordered a small. However, Nicole was quick to rectify the issue. She had a new small hoodie sent out to me as quickly as she could and told me t... See more
Company replied
I like the corduroy trousers, so much that this is my second pair. The only reason for the 3 star and not 4/5 stars is because the right front leg pocket has incomplete stitching leaving a gap of ab... See more
Company replied
Company details
Information provided by various external sources
Lifestyle Brand of Now and the Future
Contact info
United Kingdom
- support@nightaddict.com
- nightaddict.com
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Great customer service 💛
Had a problem with an order. Nicole in customer service sorted it out & the communication was 100%. Great clothes at fab prices.!
November 5, 2020
Reply from Night Addict
We're so glad we could sort out your problem Hayley! Thank you for the great review!
Items came on time and products are as…
Items came on time and products are as described + nice quality items too. Will order again in the near future.
November 2, 2020
Reply from Night Addict
Hi Adam! We're really glad that you are happy with everything! :)
Reply from Night Addict
We're really glad you're happy with your order Rory!
I had some doubts when i ordered the…
I had some doubts when i ordered the clothes but when it arrived i was so surprised and happy, everything is very good and the material of the clothes is so nice. I will order more stuff in the future!
October 14, 2020
Reply from Night Addict
Thanks so much, we're really glad you're happy with your order and we look forward to welcoming you back!
Ordering as always is simple and quick
Ordering as always is simple and quick, everything came and fits perfectly!
October 9, 2020
Reply from Night Addict
Thanks so much for the review Michael! So glad you're happy with your latest order!
Great Quality!
September 20, 2020
Unprompted review
Reply from Night Addict
Thanks so much Philipp! Really glad you are happy with the quality of your items :)
solid company
solid company, quality product, reliable shipping, great communication. One of my favorite brands now
September 11, 2020
Unprompted review
Reply from Night Addict
Thank you so much for the great review Ryan! We're so glad we're one of your favourite brands now!
Reply from Night Addict
Thanks so much for the review! We're really happy that you are pleased with the service :)
Everyting went great
September 11, 2020
Unprompted review
Reply from Night Addict
We're so happy to hear that! Thanks for the review :)
i have yet to receive my order after 2…
i have yet to receive my order after 2 weeks
August 24, 2020
Unprompted review
Reply from Night Addict
Hi Alonso, I can see from the tracking that your order was delivered on 20th August. "Your item was delivered to an individual at the address at 4:21 pm on August 20, 2020"
Great quality products
Great quality products as always. Arrived a day early.
August 7, 2020
Unprompted review
Reply from Night Addict
Thanks so much for the review! We're glad you're happy with your order :)
Perfect service
Nice t-shirts, perfect sizes, same like on the picture, fast delivery
Thank you <3
August 4, 2020
Unprompted review
Reply from Night Addict
Thank you so much, we're so glad that you like the products! :)
😠😠
Ordered a nylon tracksuit from the sale, which was reduced to a decent price, it came very fast which is good, but...
XL jacket (there biggest size) fits like an XS
And because I knew pants from there were too big last time I ordered XS in the pants, so they were skinnier, but the XL fit more like a Large,
So there fitting is very backwards and unreliable on the sizing, and the quality felt like a thin tent and I could easily tear it in two with ease!!!
July 15, 2020
Unprompted review
Reply from Night Addict
I'm sorry to hear that you are not happy with your order. The sizing for different styles can differ, which is why we provide a separate size guide for each style on the website. We recommend you read these before purchasing a product.
Excellent customer service
Night addict mistakenly sent me an XS hoodie when I had ordered a small. However, Nicole was quick to rectify the issue. She had a new small hoodie sent out to me as quickly as she could and told me to keep the XS and donate it to a charity or gift it to someone. Having had some bad customer service interactions recently, this was extremely refreshing. Massive thank you to Nicole who handled the matter swiftly and efficiently. I shall definitely be a returning customer!
July 14, 2020
Unprompted review
Reply from Night Addict
Thanks so much for the review Dan, we will pass it on to Nicole and let her know you were happy with her service!
Reply from Night Addict
Thanks so much Amber, we're really glad that you're happy with your order!
Definitely using again!
Fast delivery.
Hat was unreal quality for the price.
Will be using again!
July 6, 2020
Unprompted review
Reply from Night Addict
Amazing, so happy to hear you are happy with your hat! Thanks for the review :)
Loved the clothing!
July 1, 2020
Unprompted review
Reply from Night Addict
We're so glad that you love the clothing! Thank you :)
I had a fault that was resolved so quick
I had a fault with the string of my new hoodie, so I decided to contact customer support. I was met with a lovely person called Nicole who has sent out another hoodie to compensate me for this fault. I could not fault her for her troubles, she was in fact a star and had the most amazing mannerism. Honestly this company needs to give her a bonus or something.
June 11, 2020
Unprompted review
Reply from Night Addict
Thanks so much for the great feedback, we're really glad that you're happy with the service you received! I'll be sure to pass on your comment to Nicole :)
Insane quality for the money
Payed just £16 for the t shirt and quality is just amazing, super soft and light fabric. Definitely would purchase from here again
June 4, 2020
Unprompted review
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