Night Zookeeper Reviews 989

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers praise the user experience, highlighting how engaging and fun the platform is for children, making learning enjoyable. Many people appreciate the product for its effectiveness in improving grammar, spelling, typing, and creative writing skills. The app is frequently mentioned for its ability to keep children motivated and eager to learn, with many noting significant progress in their children's language arts abilities. Reviewers also commend the staff for their encouraging feedback and support. However, some customers also noted issues with the website, describing it as glitchy and occasionally difficult to navigate. A few people expressed dissatisfaction with the app's functionality, mentioning problems with logging in or work not being saved. Some reviewers also felt that the feedback from tutors sometimes missed significant errors, leading to incorrect reinforcement of grammar and spelling.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the program is engaging, fun,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers highlight that their... See more

Application

Reviewers highlight positive aspects of the app, noting its effectiveness in engaging children with learning.... See more

Staff

Consumers find staff to be positive and helpful. Many reviewers appreciate the encouraging feedback from... See more

Website

People report ambiguous experiences with the website. While some customers express satisfaction, finding the... See more

Based on these reviews

Rated 5 out of 5 stars

We love Night Zookeeper! The recently added quest function is something my daughter (age 7) really enjoys and I know that she can work through it on her own and is actually learning. We’ve also... See more

Company replied

Rated 5 out of 5 stars

We have a kid who struggles to write and pay interest to this subject. Night Zookeeper hooked him in from Day 1. If fact, he begged to try as soon as he saw me setting up the account and then continue... See more

Company replied

Rated 5 out of 5 stars

This program is wonderful for my middle schooler. She's now wanting to log in to create stories. Since starting she's improved with her grammar, spelling, typing and is enjoying learning language arts... See more

Company replied

Rated 5 out of 5 stars

I teach an 8th grade resource ELA class at a rural middle school. The students seem to enjoy the Night Zookeeper site, and I love that they can work independently while I pull small pairings to do the... See more

Company replied


Company details

  1. Educational Institution
  2. After School Program
  3. Childrens Book Store
  4. Educational Supply Store

About Night Zookeeper

Written by the company

Night Zookeeper
Fantastically Fun Learning

Night Zookeeper is a London-based children’s brand comprising of an online learning program, a book series and a TV mini-series. All of our products centre around the magical world of the “Night Zoo”. Our aim is to make learning fantastically fun for children aged 6 to 12 years old, and unlock their creativity in the process. Our reading and writing program has been used by over 1 million children worldwide.

Night Zookeeper was founded in 2012 by Joshua Davidson and Paul Hutson. Our e-learning product was originally launched in November 2012 as a creative drawing iOS app for kids, which went on to be recognised as one of the 50 best apps of 2013 by The Observer and The Guardian.

In 2014, we revamped the app into a web version which included more extensive writing elements, a dashboard for monitoring progress and personalised feedback from tutors. Over 1 billion words have been written by children on the site. Night Zookeeper is also used in schools by teachers worldwide in an effort to harness the power of digital learning in the classroom.

Throughout the pandemic, Night Zookeeper was able to act as a useful resource for families around the world to keep their children learning as schools were forced to close and remote learning took hold.

As of 2024, our program is used by thousands of children in several countries as a way to improve their reading and writing skills in a fantastically fun way, whether as part of a homeschool, in the classroom, as a supplementary resource, or simply a productive form of screen-time.

Learn more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

989 reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Night Zookeeper Helped My Daughter Find Her Voice in Writing

My daughter Brandise has been using Night Zookeeper for about 7 months now, and I’ve seen incredible growth in her creative writing. She has brain-based learning disabilities and has often struggled with vocabulary, grammar, and sentence structure. But this program has been a real turning point—she’s come out of her shell, become more expressive, and actually enjoys writing now. In fact, her progress was recognized at her 5th grade graduation, where she received the Certificate of Achievement for Writing Growth. That moment made us so proud, and I credit Night Zookeeper as the catalyst behind her motivation and passion for writing.
Night Zookeeper makes writing fun and motivating with its creative prompts and encouraging feedback. My only suggestion would be to include a bit more focus on grammar and mechanics alongside the creativity. Overall, it’s been a wonderful tool that has inspired my child to truly love writing.

September 23, 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hello,

Thank you very much for your review!

We really appreciate you sharing Brandise’s story with us - it made our day to read! We’re thrilled to hear about her incredible progress and so proud of her for receiving the Certificate of Achievement at her graduation. What a wonderful milestone, and it’s inspiring to know that Night Zookeeper has been part of her journey.

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My boys love this learning app

My boys love this learning app!
My 3rd grader is no longer afraid to write.

September 19, 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hello Mary,

Thank you very much for your review!

We're so pleased that your kids are enjoying Night Zookeeper, and that your 3rd grader has gained more confidence in his writing!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 3 out of 5 stars

Does not work

Does not work

I tried to get a limerick for school and there was only one limerick. Poor

September 23, 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hello Connor,

Our program is aimed to improve reading and writing for 6-12+ year olds.

You may learn how to write a limerick using Night Zookeeper, but this is not the main intention of the program.

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Both of my kids love this app

Both of my kids love this app! My younger one went from hating doing anything involving reading, to begging to play every day. Its very engaging, and the moderators give great feedback on the kids writing. Ive already recommended it to multiple friends for their kids!

August 4, 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hello Stephanie,

Thank you very much for your review!

We are really excited to hear that your kids enjoy Night Zookeeper, and it's turned your youngest from a reluctant writer to a confident and enthusiastic one!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Love the positive commentary and…

Love the positive commentary and helpful hints on how to make future papers better

September 19, 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hello CPeters,

Thank you very much for your review!

We are really glad that your child is benefitting from the tutor feedback feature on Night Zookeeper, and it's helping them improve their skills!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Amazing Online Learning!

My kids are having the best time using this online learning platform. They look forward to using it every day and they are improving their writing skills while having fun. The feedback is so helpful for them as well.

September 17, 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hello Hope,

Thank you very much for your review!

We are really pleased that your kids look forward to using Night Zookeeper and you're seeing an improvement in their skills (with the help of our tutor feedback)!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Wins All Around - A Unique Way to Learn

We've been a homeschooling family since the beginning of (my oldest is now 17) and have struggled to find the right programs and educational resources that fit my kids' learning styles. We are always looking for fun and innovative ways to learn that also challenge them and adapt to their age range, 9 & 17. So far, they are absolutely LOVING this and asking to do it for fun in their FREETIME!!! So that is a BIG win for me. Not only that, but I know they are learning and being challenged in a unique way. They both thrive on independent learning, but need some structure and guidance. This one program makes everyone happy. Mom and kid/teen approved! It's a great way to "gamify" learning about language arts/grammar that might otherwise be boring. (I wish I'd had this when I was a kid!)

September 1, 2025
Unprompted review
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Reply from Night Zookeeper

Hello Crystal,

Thank you very much for your review!

We are so excited to hear that your kids are loving Night Zookeeper and it's gotten them excited to learn in their free time! Our program is great for independent learners and has tons of activities for them to choose from, so it sounds like a perfect fit!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My kids ask to play every day

My kids ask to play every day! It’s a perfect addition to our homeschooling days.

September 11, 2025
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Reply from Night Zookeeper

Hello Kelsey,

Thank you very much for your review!

We’re so delighted to hear that Night Zookeeper is a helpful part of your homeschool journey, and that it’s sparking excitement for learning in your kids!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Highly recommend!

This program has helped my daughter gain confidence in her reading and writing abilities. She has always struggled with both since she is dyslexic and since getting this program for her I've seen so much change! Highly recommend!

April 15, 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hello Rose,

Thank you very much for your review!

We are really happy to hear that your child has had a confidence boost with our program, and it's wonderful that you have noticed an improvement in her skills! Keep up the great work!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My Son loves this resource

My Son loves this resource and actively asks to use it. It makes learning fun and engaging.

September 8, 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hello Peter,

Thank you much for your review!

We are pleased to hear that your son is enjoying Night Zookeeper and it's made him excited to learn!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 1 out of 5 stars

Beware of Billing

My daughter used this a few times, and she enjoyed it at first, but then she became bored. So, I cancelled online, and then months later I noticed I was charged on the auto-renewal. They claim it was not cancelled and do not want to give a refund. Note: They give you a really hard time with this. I am surprised at how poor the customer service is when it comes to billing. We had not used the service for more than 6 months, and they are playing games to get more money out of me even after cancelling.

September 12, 2025
Unprompted review
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Reply from Night Zookeeper

Hello Jon,

Thank you for your review.

As explained over email, this charge was processed because in August 2024 you reactivated a previous annual subscription. The subscription then renewed one year later.

We were unable to locate any records of cancellation on your account or any communication requesting to cancel, which is why the renewal went through. Please note that subscriptions can be canceled anytime through the parent dashboard without needing to contact support. We also offer a grace period for families who may have missed their renewal date.

In this case, as the unwanted renewal was reported two weeks after the grace period, we were unable to issue a refund in line with our terms and conditions.

Finally, regarding usage: like most subscription services, payments are tied to the billing period rather than frequency of use, as many families prefer to access the program seasonally or intermittently to fit their routines.

I can confirm that your account has now been set to cancel at the end of the current billing period so you will not be charged again. Your child will have access to the program until this date.

Kind Regards,
Team Night Zookeeper

Rated 4 out of 5 stars

Kids love it

My kids love it. I didn't give it 5 stars because it isn't exactly what I was looking for and I'm not sure it's fully worth the money. But my kids do enjoy it and are always asking to play it. It does a lot of spelling correctly, synonyms, antonyms, writing stories, rhyming, adjectives, and details.

September 12, 2025
Unprompted review
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Reply from Night Zookeeper

Hi there,

Thanks very much for your review! We appreciate your feedback.

We are really happy to hear that your kids love Night Zookeeper and are improving their spelling and grammar skills.

We also wanted to let you know about a brand new feature we have launching very soon called Quests - this will introduce a new reading and writing curriculum in a structured gameplay format.

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My daughter loves Night Zookeeper

My daughter loves Night Zookeeper! It is a great addition to our homeschool curriculum. My daughter never liked to write, but she loves writing and sharing stories on Night Zookeeper. I really like the community aspect of Night Zookeeper, and how interactive it is.

September 11, 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hello Stephanie,

Thank you very much for your review!

We're so excited to hear that you've added Night Zookeeper to your homeschool curriculum! It's wonderful to hear that our program has turned your reluctant writer into a confident one and enthusiastic one! We love reading her work, and so do other fellow Night Zookeepers across the globe!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 4 out of 5 stars

I have a 14 year old struggling reader…

I have a 14-year-old struggling reader with multiple learning disabilities. Night Zookeeper seems like a fairly good fit for her so far (just our 1st day though.) The gaming part of it seems a bit juvenile to her (she regularly plays games like SIMS 4, not approved for Kindergarten), but with her sarcastic teenage personality, she's determined to make every creature as weird and insanely funny as possible. I chose this for her due to her below grade level reading/writing and her preference for video learning style. We will give it a few months and re-evaluate

September 10, 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hello,

Thanks for your review!

We are really happy to hear that Night Zookeeper is a good fit for your child. We love weird and wonderful creatures, and can't wait to see/read about her inventive next creation!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 4 out of 5 stars

Definitely could use to direct lessons

The app has been good but I think it can be a little to overwhelming at times and doesn’t really give a specific lesson. Also, definitely needs to be a keep me signed in box. Otherwise my kids like it and feel as if they are playing a game- which I hope this will reflect in real time.

September 6, 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi Lex,

Thanks very much for your review! We appreciate your feedback.

We are pleased to hear that your kids enjoy using Night Zookeeper. You're able to assign lessons/assignments from your parent dashboard if you would like your child to focus on a particular skill. We also have a brand new curriculum available on iPhone and launching soon on iPad and the online program called 'Quests' which follows a more structured plan.

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My son was engaged and was learning…

My son was engaged and was learning relevant skills for his grade level.

September 10, 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hello Kailyn,

Thanks for your review!

We are really pleased that Night Zookeeper was a valuable skill in your son's learning journey.

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

I love using the platform to keep my…

I love using the platform to keep my children engaged and excited about writing and language arts while playing games. It's a fantastic way for them to learn and have fun at the same time!

September 6, 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hello Gili,

Thanks for your review!

We are really pleased that your kids are excited to write - we love seeing their imagination and creativity blossom!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My kids love Night Zookeeper

My kids love Night Zookeeper. It gives them a chance to let their imaginations run wild and the fact that they are writing it out has really helped them get used to putting their thoughts on the page.

September 8, 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hello Aaron,

Thank you very much for your review!

We're really pleased that Night Zookeeper has given your kids a space to let their creativity bloom, and you've seen an improvement in their writing.

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Brilliant

My kids love this app. They just can't get over it

September 5, 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hello Anthonia,

Thank you very much for your review!

We're delighted to hear that your children are loving Night Zookeeper! We can't wait to see what wonderful animals they create for their Zoos!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 3 out of 5 stars

Honestly

Honestly, I didn’t explore much because I left feeling a bit frustrated every time I logged in. The layout isn’t very user-friendly for me, and the colors aren’t calming — they actually made it harder to stay focused. I’d like to see things laid out more clearly with a calmer design so the experience feels easier and more inviting.I’d really like to come back and try again if things change any time soon

September 4, 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hello Maria,

Thank you so much for sharing your feedback with us. We understand that our bold colors and playful design may not be for everyone, but they are carefully chosen to inspire creativity and spark imagination in young learners.

That said, we’re always working to make the experience clearer and more structured. In fact, we’re excited to share that we’ll be launching a brand new structured linear curriculum later this month called Quests. This will guide learners step by step through their journey, making things feel more focused and easy to follow.

We’d love for you to come back and give it another try once Quests launches!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

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