Nike Reviews 525

What happened to Nike?? I have bought thousands of pounds of equipment from them over 20 years, and are my go to for running gear. However, for the first time this month I needed to return a pair of new running trainers. I put them on for 1 minute, and realised they were too small. Sent them back the next day. Bought a replacement pair the next day from Nike website!!

After waiting 10 days, and no confirmation they had received the return, I called them and they said a 'non-Nike item had been returned'! But could give me no further information. I am now in a cycle of waiting 4 or 5 days for email replies to my emails, but they keep sending me template replies, that doesn't acknowledge my email comments. The last 2 I received both said the same thing (4 days apart), asking ME to confirm what non-Nike item I had sent them and proof of purchase for it, so they could send back??

Both phoning and the online chat both say they can't input, as it's been 'escalated' and I should just respond to the emails.

Nike have lost a very loyal customer. I just don't know what happened to them and when. I'm amazed a company of this size and reputation would reduce their customer service to this.

I bought the Nike Vomero 18 GORE-TEX in my usual size from JD app for £95.
At first glance the shoes looked great, but after wearing them briefly I experienced severe pain on the small toes of both feet. One toe has become swollen and bluish. The discomfort is constant and intense, so I can’t wear the shoes at all.

The problem seems to be either a manufacturing fault or an overly rigid interior/lining of the GORE-TEX construction that presses on my toes. These are the exact size I always buy, so this is not a normal size-up issue — something about the shoe’s internal shape or finish is causing direct pressure on the outer toes.

Pros:Waterproof GORE-TEX appears to work + Attractive design

Cons:Extremely uncomfortable around the toe boxCaused pain, swelling and bruising + Unusable for running or normal wear .
I cannot recommend these shoes based on my experience. They have caused physical harm and are unusable for me.

Useless customer service. Wouldn't let me cancel an order since my 'name' didn't match, despite using a name that matched my Ids and bank detail. Email confirmation was useless as it didn't have any of my information either, so I can only guess at what mistyped name they have in their database.

Won't let me cancel the order despite having the correct payment card and other information. Customer service unhelpful when there could've been so many ways around this. Avoiding nike from now on.

I’m extremely disappointed with Nike and their returns process. I returned a parcel worth over £250 and, according to my tracking number, it was delivered back to them over a week ago. However, I’ve had absolutely no confirmation from Nike that they’ve received it.

The only reason I even know it arrived is because I kept my receipt and tracked it myself – otherwise I’d be completely in the dark.

I’ve now had to call twice, wasting my own time, only to be told the issue has been “escalated” to management. Apparently I now have to wait up to 8 days just for that to be reviewed, and then potentially another 10+ days to actually receive my refund. That’s an unacceptable delay, especially considering the amount of money involved.

This has now caused me financial stress, which shouldn’t happen when simply returning items. What’s even more frustrating is that this isn’t the first time – I’ve had similar issues before where my refund was delayed and difficult to get back.

For a company of this size, the customer service and returns process are shockingly poor. I won’t be ordering again unless this improves.

Scammers these people have taken my money falsely advertising delivery dates that they can not meet they have robbed me and lied through the skin of their teeth useless customer services point blank refuse to help customer service rude and shocking trading standard have been contacted

What went wrong this time? Everything.
There is no point telling them how to improve as they are not capable of using this information.

I returned three pairs of trousers to Nike in the same return parcel but have only been refunded for one pair. The other two items, worth almost £200, have not been refunded.

From my side, the items were returned correctly and in the same package, yet Nike claims they were not received. Once a return has been delivered and accepted by the company, customers should not be held responsible for what happens during internal processing.

The response from customer service has been extremely disappointing and the issue has not been properly resolved. At the moment, I am left out of pocket for nearly £200 with no clear explanation of what happened to the missing items.

This experience has seriously damaged my trust in Nike as a company. I would strongly urge Nike to properly investigate this return and process the outstanding refund.

Unless this issue is resolved promptly, I will unfortunately no longer be purchasing from Nike and will continue to escalate the matter further.

Order/return details can be provided if Nike wishes to investigate and resolve this properly.

I can’t believe how Nike handled this. My limited edition sneakers were lost by DPD and there’s literally no way to get them back — even afterwards, there’s no solution for recovering the shoes.

Instead of even trying to help, Nike just refunded me through the Sneaker App without warning — I only found out via email. A 15% off for my next purchase? Really? That doesn’t come close to replacing a shoe that now sells for almost twice the original price.

This isn’t the first time DPD has lost valuable deliveries — my brother had the same problem, and I’ve had parcels arrive with boxes clearly opened. Please, Nike, don’t pretend you don’t see this ongoing issue. Why keep using a carrier that repeatedly fails your customers?

The lack of communication, the useless refund, and the choice of a clearly unreliable carrier shows that Nike doesn’t actually care about customers who spend hundreds on limited releases. No wonder the sneaker community is shrinking and it’s not as hype as it used to be a few years ago.

Shocking customer service. I returned a pair of trainers through InPost which is one of Nike’s recommended couriers. Chased my refund after 10 days to be told that they cannot refund due to a non Nike product being received. I disputed this as I 100% returned the shoes. They have fobbed me off through the Nike chat and have been abrupt and rude. I am going to escalate this as I’m not accepting lies from them. It is quite clear with 71% of 1* ratings that there is an issue with their customer service which should be reported.

I had a fault with shoes purchased from another Vendor, I made NIKE aware of who this was and they asked me to send them all the details so they could help with the issue, sent them all the details only to be told "the vendor was of part of the authorised dealer list" a complete waist of my time...terrible customer service NIKE !

Delivered package to the outside of my house and left it on the street next to the bins. Refusing to refund. So if you want to play lottery 50/50 either you throw your money away or at best get trainers you ordered, then risk it! I just lost £90, customer service obviously haven’t addressed my request.

Wrong size in right packaging. Refund denied as tags were removed. It’s not the customers responsibility to cross reference the sizing.

Terrible service would advise against using the online facility
ordered a tracksuit but only received the top with no bottoms, I was told to return the top and I would receive a full tracksuit once they received top back and examined it . New parcel arrived today and when I opened it there was only the bottoms of the tracksuit which they now want me to return and once again wait until they scan it into their warehouse and examine them before sending a full tracksuit out as they don’t have the choice of just sending the top I have already returned to them back out to me. If I wish to send it back for a refund it will take up to 21 days for this to go into my account !!!!

I did not receive my order, and my refund was refused. The parcel was never delivered to me or to my flat.
Customer service kept asking me to wait, then denied the refund, and closed the chat before I could respond.
Very disappointing experience.

Not very happy with online order, but brand is good overall.

Absolutely shocking service from Nike UK. Expensive pair of trainers bought three weeks ago. Parcel is tracking is showing at central Royal Mail depot. Customer services say it will take 8 days to investigate. Customer services keen to end call asap and take no responsibility to actually resolve issue which should be to issue refund or send a new pair of trainers. Now they have created a returns label for me. Will be taking it up with CC company and would advise against ordering from Nike UK

Customer service is awful, I had an issue with some trainers I had returned via InPost that they were saying they hadn't received and then they just started ignoring me, I had to go on the runaround with InPost and its still not resolved. I will never order from them again.

Rude, poorly trained customer service staff and my shoes are completely ruined after just 4 months…

I had a very disappointing delivery experience with Nike.
My order was marked as a failed delivery because the courier claimed they “missed me.” However, I was at home all day on the delivery date, and there was no doorbell ring, phone call.Instead of attempting proper redelivery, the parcel was redirected to a DPD pickup shop about a 20-minute walk from my home. Customer service repeatedly advised me to pick up the parcel rather than acknowledging the delivery issue. This experience shows poor coordination with delivery partners and a lack of accountability. I expect better service standards from a brand like Nike.

Well shocked at just how poor Nike’s customer service is, they clearly think they’re so good that they can treat their customers poorly. I ordered some gear just after Christmas, DPD said they had delivered but I had not received it. There was a photo of the parcel being held in an outside area, not my porch as the notification had said and not in my safe place. Reported to Nike, basically got ignored for 2 weeks until I chased, then got an email saying sorry no refund or goods to be sent again as courier has said delivered. I hadn’t received it. Raised a formal dispute, no response, chased today and was told they’d reopen the case. 6 pm tonight an email saying they’ve got my returns request and 6.45 notification of a refund. Agents were very rude or should I call them Nike athletes 🙈. Quite frankly it’s appalling. They won’t stay relevant for ever and I can see by their scores, they pride themselves on rubbish service, they do not care about their customers.