Furniture came on time. It was very well and safely packed. Parts were of a high quality and easy to assemble. Customer service is fast and effective! Highly recommended!
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See what reviewers are saying
The shoe cabinet arrived damaged, incomplete, and poorly painted (we have photos to prove it). The front is the back and vice versa. How can they make a mistake during production with the drawings in... See more
Company replied
i purchased 4 chairs and a dining table. the chairs are great and very comfortable. the table had manufacturing problems with pieces of wood not properly glued down (bumping out quite a lot). shipment... See more
Company replied
Bought a dinning table from their outlet with a great price. Not only that, but when I got to the warehouse to pick it up and it didn't fit into the car, I was assured that Nimara would do the... See more
Company replied
Company details
Written by the company
Nimara.dk - Dit online møbel varehus på 24.000 m2. Kæmpe udvalg af møbler til markedets laveste priser! ✓ 100% prisgaranti ✓ 1-2 dages levering ✓ Lagerførende på alle møbler i sortiment.
Contact info
M.P. Allerups Vej 47b, 5220, Odense SØ, Denmark
- 71 99 38 80
- kontakt@nimara.dk
- nimara.dk
3.8
Great
12K reviews
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Everything was good and the delivery…
Everything was good and the delivery was on time.
January 7, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent product and came on time
December 27, 2024
Reply from Nimara.dk
Hi Dimitrios,
Thank you so much for your feedback! We're delighted to hear that you are happy with the product and that it arrived on time.
We look forward to serving you again!
Best regards,
Nimara.dk
pl1615 order
pl1615 order
NOT RECOMMENDED!
I am writing to express my extreme dissatisfaction with my recent purchase of four chairs from your store. The chairs have been nothing short of a nightmare, and my experience has been appalling.
First Chair: Upon receiving the delivery, one of the chairs was clearly damaged. The packaging was intact, so it seems like the damage occurred before it was shipped.
Second Chair: After just three weeks of use, this chair began to show significant damage. The quality is clearly subpar, and it seems like it's not built to last.
Third Chair: After only a month of use, the third chair also became damaged. This is absolutely unacceptable for furniture that is supposed to be of decent quality.
In addition to the above, I had no choice but to repair the chairs on my own at my own expense, as I was unable to get an adequate response from your customer service team. I paid 180 EUR for the repairs, which is completely unreasonable for items that should not have been damaged in the first place.
I have made multiple attempts to contact your customer service team, reaching out three times via email and once via Facebook, but I have received no satisfactory response or resolution. The lack of support has been incredibly frustrating, and it is clear to me that your company does not value its customers.
This experience has been beyond disappointing, and I expect immediate action to resolve these issues. I request either a full refund or replacement for all the damaged chairs, along with reimbursement for the 180 EUR I paid for the repairs. Additionally, I would appreciate an explanation for the poor quality of your products and the lack of proper customer service.
If I do not hear back from you promptly, I will be forced to escalate this matter and take further action.
I expect a quick and satisfactory resolution to this ongoing issue.
August 7, 2024
Unprompted review
Very satisfied thanks
Thanks nimara,
Very satisfied all the order i bought from your site, very good quality, very happy🤩🤩🤩
December 20, 2024
Reply from Nimara.dk
Hi Karia,
Thank you so much for your kind feedback! We're delighted to hear that you are very satisfied with your order and happy with the quality of the products. It means a lot to us that you had a great experience shopping with us.
We look forward to serving you again!
Best regards,
Nimara.dk
Terrible customer service
I regret to say that my experience with Nimara.dk has been extremely disappointing. I received a dining table that arrived damaged, and while the company initially approved my claim for a replacement, all further communication has been unresponsive. Despite multiple attempts to follow up via email, I have received no replies, and their phone line has been unavailable for weeks, making it impossible to reach them. The product quality was subpar, and the customer service has been even more unsatisfactory. Unfortunately, I cannot recommend Nimara.dk to others based on my experience
December 1, 2024
Unprompted review
Reply from Nimara.dk
Hi,
Thank you for your feedback! We’re glad to hear that you’re satisfied with the product.
We look forward to serving you again!
Best regards,
Nimara.dk
God service.👍
December 2, 2024
Reply from Nimara.dk
Hej Vaida,
Tusind tak for din feedback! Vi er glade for at høre, at du har oplevet god service.
Vi ser frem til at handle med dig igen!
Med venlig hilsen,
Nimara.dk
Delivery delayed twice and no response…
Delivery delayed twice and no response from customer service even though I contacted twice.
December 5, 2024
Do not deliver, don't inform and don't reply
First, they promise certain delivery times and if they don't have the product on stock, they should give you more info when it will be delivered. However I didn't get the product within the promised time nor did I get any info at all about the delivery. I wrote twice and I also got no reply, so that's where we're at right now... Maybe I'll finally get a reply in here.
December 10, 2024
Unprompted review
Reply from Nimara.dk
Hi Carmen,
Thank you for your great feedback! We’re glad to hear that you found our website easy to navigate, the ordering process simple, and the delivery fast.
We look forward to serving you again.
Best regards,
Nimara.dk
Great Products.
I have ordered Hailey Sofa, Chairs and coffe table . Products are really good. Little bit hicups on delivery. In the end everything is good if i get delivery on expected week that it would be 5 star from my side.
Need improvement on Support hours. It should be at least by 4:00 PM
November 22, 2024
Reply from Nimara.dk
Hi Rishabh,
Thank you for your detailed feedback! We’re delighted to hear that you are happy with the quality of the Hailey Sofa, chairs, and coffee table. We apologize for the hiccups in the delivery process, and we’re glad everything worked out in the end.
We appreciate your suggestion regarding extended support hours and will take it into consideration as we strive to improve our service. Thank you for choosing us, and we hope to earn that 5-star rating next time!
Best regards,
Nimara.dk
Damage chair receive and still waiting for refund
Two weeks ago I received a damaged chair (basically the box broke and one of the legs was damaged. I contacted the customer service and they offer 20% off. I accepted it but I am still waiting for the money to be returned. I have tried to contact them twice by email about this but no answer....
November 13, 2024
The return was super pathetic process
The return was super pathetic process. No one has come back to me with my return request
November 11, 2024
thank you nimara 😘
November 14, 2024
Reply from Nimara.dk
Hi,
Thank you for your kind words! We’re so glad you’re satisfied with your experience. We look forward to helping you again in the future!
Best regards,
Nimara.dk
Meget hurtig ekspedition- dog var…
Meget hurtig ekspedition- dog var bordet for stort så måtte returnere- og afventer tilbagebetaling men god betjening
October 25, 2024
Unprompted review
Reply from Nimara.dk
Hej,
Tak for din feedback! Vi er glade for, at ekspeditionen og servicen har levet op til dine forventninger, selvom bordet desværre ikke passede. Vi beklager ulejligheden og sørger for, at din tilbagebetaling bliver behandlet hurtigst muligt.
Venlig hilsen,
Nimara.dk
Reply from Nimara.dk
Hej Tzagarika,
Tak for din anmeldelse! Vi er glade for at høre, at du er tilfreds med den hurtige service.
Venlig hilsen,
Nimara.dk
Hi the product was very good and…
Hi the product was very good and besutiful but it’s too long to send
October 14, 2024
Reply from Nimara.dk
Hi,
Thank you for your feedback! We're happy to hear that you liked the product and found it beautiful. We apologize for the delay in shipping, and we appreciate your patience. We're always working to improve our delivery times.
Venlig hilsen,
Nimara.dk
They sent me wrong order
They sent me wrong order, I ordered 2 seats and i get just 1 and until now I don’t get second one and also the first si broken. They sent me with damaged.
I want to return and get 2 good products
October 2, 2024
Ok for price
Ok for price, but not comfortable. Cloth seems a very cheap one. Instructions were not good
September 25, 2024
Reply from Nimara.dk
Hi Madava,
Thank you for your feedback. We're sorry to hear that the product didn’t meet your comfort expectations and that the quality of the fabric and instructions were not up to standard. We will review this and work on improving both our product descriptions and assembly instructions to ensure a better experience in the future.
Best regards,
Nimara.dk
Very fast delivery. Very satisfied with purchase.
Very fast delivery. Very helpful 'chat' support. Product as advertised, no disappointments.
September 25, 2024
Reply from Nimara.dk
Hi Annemarie,
Thank you so much for your kind review! We’re thrilled to hear that you were pleased with our fast delivery and helpful chat support. It's great to know the product met your expectations. We look forward to serving you again!
Best regards,
Nimara.dk
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