Furniture came on time. It was very well and safely packed. Parts were of a high quality and easy to assemble. Customer service is fast and effective! Highly recommended!
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The shoe cabinet arrived damaged, incomplete, and poorly painted (we have photos to prove it). The front is the back and vice versa. How can they make a mistake during production with the drawings in... See more
Company replied
i purchased 4 chairs and a dining table. the chairs are great and very comfortable. the table had manufacturing problems with pieces of wood not properly glued down (bumping out quite a lot). shipment... See more
Company replied
Bought a dinning table from their outlet with a great price. Not only that, but when I got to the warehouse to pick it up and it didn't fit into the car, I was assured that Nimara would do the... See more
Company replied
Company details
Written by the company
Nimara.dk - Dit online møbel varehus på 24.000 m2. Kæmpe udvalg af møbler til markedets laveste priser! ✓ 100% prisgaranti ✓ 1-2 dages levering ✓ Lagerførende på alle møbler i sortiment.
Contact info
M.P. Allerups Vej 47b, 5220, Odense SØ, Denmark
- 71 99 38 80
- kontakt@nimara.dk
- nimara.dk
3.8
Great
12K reviews
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Currier couldn't find where to park so…
Currier couldn't find where to park so he just left with my dining table which was late already!
May 8, 2024
Reply from Nimara.dk
Hi Brigita,
I'm really sorry to hear about the frustration you experienced with the delivery of your dining table. It's completely unacceptable for the courier to leave without delivering your order, especially considering the delay you had already experienced. I understand how disappointing and inconvenient this must have been for you.
Please know that your feedback is incredibly valuable to us, and I will escalate this issue with our delivery partner to ensure that such incidents are addressed promptly and effectively. We want to make things right for you, so if there's anything we can do to expedite the delivery or provide any form of compensation, please don't hesitate to reach out to us directly.
Once again, I apologize for the inconvenience and disappointment this has caused, and we'll do our utmost to ensure a smoother experience for you in the future.
Best regards,
Nimara.dk
Would not recommend to anyone
Would not recommend to anyone. We had to wait 4 weeks instead of 1-3 days like they said in the beginning and when I emailed they just replied with “well we can’t do anything about it, sorry”. The quality was bad but at least the tabletop was in good condition and the delivery guy was nice.
May 6, 2024
Reply from Nimara.dk
Hi Elena,
Thank you for sharing your experience with us, although I'm truly sorry to hear about the challenges you faced with your order. The delay in delivery and the quality concerns are certainly not reflective of the standard we aim to uphold.
I understand your frustration with the extended wait time, and I apologize for any inconvenience this may have caused. Your feedback regarding our communication is also duly noted, and I assure you that we will review our processes to ensure that such situations are handled more effectively in the future.
While I'm glad to hear that the tabletop was in good condition and that you had a positive interaction with our delivery personnel, it's disappointing that the overall experience did not meet your expectations.
Once again, I apologize for the inconvenience you've experienced, and I hope for the opportunity to regain your trust in the future.
Warm regards,
Nimara.dk
I have bought 6 chairs
I have bought 6 chairs. When we sit its moves and we afraid that we fall down.I complain about that they do nothing. The chairs caps broke every day. I am not satisfied with that.
September 30, 2023
Unprompted review
Reply from Nimara.dk
Hi Musa,
Thank you for sharing your feedback with us.
We're truly sorry to hear that you're having issues with the chairs and that your concerns haven't been addressed to your satisfaction. This is certainly not the experience we want our customers to have, and we apologize for the inconvenience caused.
Thank you for your patience, and we hope to rectify the situation for you soon.
Best regards,
Nimara.dk
3 of 4 defective
Three of them are defective.
Two of the legs of the chair do not reach the ground.
The front legs are not the same height.
There are also two chairs with stains that cannot be cleaned.
April 24, 2024
Reply from Nimara.dk
Hi Dovile,
Thank you for your review and for bringing these issues to our attention. We deeply apologize that three of the chairs are defective, with two legs not reaching the ground, the front legs being of different heights, and two chairs having stains that cannot be cleaned. This does not meet our quality standards, and we are sorry for the inconvenience caused.
Our customer service team will reach out to you directly to arrange a replacement or refund for the defective chairs.
We greatly appreciate your patience and hope to resolve this situation promptly.
Best regards,
Nimara.dk
Wrong screws were sent and after two…
Wrong screws were sent and after two weeks we sit here with chairs we cannot use😳
April 18, 2024
Reply from Nimara.dk
Hi Dorte,
We're truly sorry to hear about the incorrect screws being sent and the delay in resolving the issue. This is not the level of service we aim to provide, and we apologize for any inconvenience caused.
Thank you for your patience, and we are glad that the matter was subsequently resolved.
Best regards,
Nimara.dk
Super god service fra jer.😃😃
April 10, 2024
Reply from Nimara.dk
Hej Max
Tusind tak for din begejstrede feedback! Vi er meget glade for at høre, at du er tilfreds med servicen, du har modtaget fra os. Vi ser frem til at byde dig velkommen igen og yde endnu mere super service.
Med venlig hilsen,
Nimara.dk
Nice first experience
The chairs I ordered arrived in a perfect condition , the packiging was very safe. Delivery was also fast and the chairs are lovely :)
April 21, 2024
Reply from Nimara.dk
Hi Vivien
Thank you so much for your wonderful review! We're thrilled to hear that your chairs arrived in perfect condition and that you found the packaging safe and the delivery fast. It’s great to know you’re enjoying your lovely new chairs. We appreciate your feedback and look forward to serving you again!
Best regards,
Nimara.dk
I placed an order with Nimara on 7/4
I placed an order with Nimara on 7/4, where on their website you have to fill in when the desired delivery is, this week I hear nothing and wonder when I will receive my order, I call in on 12/4 where the woman on the phone tells them have. everything in stock except one thing, so they can deliver my goods the following wednesday, I have taken the day off and waiting for my goods, but have not been told that time I will receive my goods, so I call in, the woman advise it is first booked in for Wednesday of the following week, this I am super incomprehensible above, and because of that my goods cannot arrive today, and what they can do is deliver them on Friday - where I will again have to take time off work to receive them . What they understand is that I can get a 10% discount or a "free" evening delivery on Friday, but I have to choose one of the options. I then ask for a confirmation that I choose the discount by mail, the woman I speak to approves it, but again I don't receive any mail, so I have to get hold of them again.
Super bad service! Their website states that 98% of customers have shipped their item, so false marketing! 143306
April 17, 2024
Unprompted review
I don't recommend it to anyone!
Delivery is fast, but the quality of the furniture does not match the photos. I ordered a chair, the website indicated that it was wooden. As a result, I received an iron chair with a wood sticker. Also, the entire chair had defects and scratches. The site's support service does not respond to my emails. Disgusting site and service, looks like a scam. I don't recommend it to anyone!
April 16, 2024
Unprompted review
Reply from Nimara.dk
Hi Hanna,
Thank you for sharing your feedback with us.
We're truly sorry to hear about the issues you experienced with the chair you ordered and the lack of response from our support team. We understand how frustrating this must be, and we apologize for any inconvenience caused.
I'm glad to see that you received a full refund afterward.
Thank you for your patience, and we look forward to resolving this matter promptly.
Best regards,
Nimara.dk
Reply from Nimara.dk
Hej Lisbeth,
Tusind tak for din anmeldelse og at du deler den med os. Det er vi meget taknemmelige for!🥰
Vi er glade for at høre, at du har været tilfreds med dit køb hos os, og at vores levering levede op til dine forventninger. Vi stræber altid efter at kunne levere efter jeres ønsker.
Vi ser frem til at kunne betjene dig igen og få lov til at sende flere møbler til dig.
Rigtig god dag til dig 😊
De Bedste Hilsner,
Hele Team Nimara
Reply from Nimara.dk
Kære Ali,
Det lyder fantastisk, at du er tilfreds med servicen fra Nimara! Det er altid opmuntrende at høre, når kunder føler sig godt behandlet og værdsat. Din positive feedback er utroligt vigtig, og det er dejligt at vide, at indsatsen har været værdifuld for dig. Hvis du har brug for yderligere assistance eller har spørgsmål i fremtiden, står Nimara klar til at hjælpe. Tak for at du tog dig tid til at udtrykke din tilfredshed!
De bedste hilsner
Hele team nimara
Very late delivery
Very late delivery. It was 2 weeks on webesite but I got it after about 5 weeks
March 13, 2024
Reply from Nimara.dk
Dear Ramin,
Firstly, I sincerely apologize for the significant delay in the delivery of your order. We understand how disappointing it can be to expect your order within a certain timeframe, only to receive it much later than anticipated. It's clear that we fell short of both our own standards and your expectations in this instance.
Delays like this are not typical of our service, and we are committed to investigating what caused this particular issue to prevent it from happening again in the future. We value transparency and communication with our customers, and it seems we failed to provide you with adequate updates regarding the status of your delivery.
Best regards
Team Nimara
Reply from Nimara.dk
Kære Annette,
Jeg forstår din frustration med den lange leveringstid, og det beklager vi dybt. Vi stræber altid efter at levere vores produkter så hurtigt som muligt, men undertiden kan uforudsete omstændigheder forsinke processen. Din tilfredshed er meget vigtig for os, og vi arbejder hårdt på at forbedre vores leveringstider. Hvis der er yderligere assistance, du har brug for, eller specifikke spørgsmål til din ordre, er vores kundeservice her for at hjælpe. Tak for din tålmodighed og forståelse.
De bedste hilsner
Hele team nimara
Terrible customer service.
I made 2 orders in the same day : order #140310 and order #140312. The next day, I called to cancel the first one (140310) - I told them the order number on the phone, and instead they cancelled my second order (which i haven't even mentioned to them on the phone)
Their phone hours are only 3 hours a day, and their "live chat" is just a useless robot which doesn't even reply to you
March 11, 2024
Unprompted review
Nimara does not respond to e-mails
Nimara does not respond to e-mails, reviews, etc, and denies everything. Please contact me about my complaint on order number #NL2569
March 9, 2024
Unprompted review
Reply from Nimara.dk
Denne anmeldelse er skrevet på en forkert trustpilot og er ikke vedrørende nimara.dk.
Reply from Nimara.dk
Kære Rufije,
Det er fantastisk at høre, at du havde en positiv oplevelse med leveringen og fandt vores team super hjælpsomme! Vi bestræber os på at sikre, at hver enkelt af vores kunder modtager den bedste service muligt, og det lyder til, vi levede op til det mål i dit tilfælde. Din tilfredshed og positive feedback er utrolig værdsat af hele vores team.
Hvis der er noget mere, vi kan gøre for dig, eller hvis du har brug for yderligere assistance i fremtiden, er vi kun en besked eller et opkald væk. Vi ser frem til at betjene dig igen!
Tak fordi du tog dig tid til at dele din oplevelse, og tak for at vælge os.
De bedste hilsner
Hele team nimara
Hurtig levering og god kvalitet
February 26, 2024
Reply from Nimara.dk
Kære Dorthe,
Det er fantastisk at høre, at du er tilfreds med den hurtige levering og kvaliteten af de produkter, du har modtaget! Vi sætter en stor ære i at tilbyde både pålidelig service og produkter af høj kvalitet til vores kunder. Din positive tilbagemelding bekræfter, at vi er på rette spor.
Skulle du have yderligere behov eller spørgsmål i fremtiden, er vi altid her for at hjælpe. Vi ser frem til muligheden for at betjene dig igen og fortsætte med at levere den kvalitet og service, du værdsætter.
Tak for at du tog dig tid til at dele din oplevelse og for at vælge os. Din støtte er meget værdsat.
De bedste hilsner
Hele team nimara
Reply from Nimara.dk
Hej Tobias,
Tak for at dele din oplevelse hos os! det sætter vi pris på😄 Det glæder os at høre, at du havde en positiv oplevelse med vores levering og service!
Vi håber på at kunne betjene dig igen i fremtiden.
Vi ønsker dig en fantastisk dag.
De Bedste Hilsner
Hele Team Nimara
Let at komme til og hurtig ekspedition
February 8, 2024
Reply from Nimara.dk
Kære Jan,
Tak for din anmeldelse! Det er glædeligt at høre, at du har oplevet en hurtig ekspedition😊
Vi vægter effektivitet meget højt, og det er dejligt at vide, at vi har levet op til dine forventninger.
Vi ønsker dig en fantastisk dag.
De Bedste Hilsner
Hele Team Nimara
Super👍👍👍👍👍
February 5, 2024
Reply from Nimara.dk
Kære kunde
Det er fantastisk at høre, at du er så tilfreds! Hvis du har brug for noget eller har flere kommentarer, er vi altid her for at hjælpe. Tak for din positive feedback!
De bedste hilsner
Nimara.dk
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