I received an excellent follow-up regarding my request for a refund of my purchase. The instructions were clear and provided in a timely fashion. The only concern is related to the return policy that... See more
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See what reviewers are saying
Great pack organizer excited for the the ski season and everything staying where it should in my patrol vest
Received the product on time and it is nice and comfortable but didn’t realize until I received it that technically it is not approved for use in Canada.
I have one minor complaint, the company didn't send me an email to update my purchase. I had to email and ask for the status of the purchase. I did get my pkg a month or so later, still need to test r... See more
3.9
Great
35 reviews
Replied to 40% of negative reviews
Typically replies within 1 month
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Got the top in a timely manner.
April 9, 2026
Unprompted review
Kept up to date and received in very…
Kept up to date and received in very reasonable timeframe
March 17, 2026
Unprompted review
Refund not received
1. Continue to advertise a product they do not actually have.
2. Sold a product to me, accepted payment. When I followed up 10 days later they said, oops, we don't have that product. Would you like a coupon!????
3. Asked for full refund. It has been 6 working days and refund not received in accordance with email.
Scam
January 27, 2026
Unprompted review
Reply from NineFit Canada
Hi Suzanne,
We regret the inconvenience caused by the delay in your refund. It has now been completed, and we truly appreciate your patience throughout this process.
Please rest assured that we are thoroughly reviewing the matter and implementing corrective measures to prevent such issues in the future.
I have also sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards,
NineFit
I sent a payment to your Company…
I sent a payment to your Company December 28 25 fo $943.53 canadian and was later told that a credit had been issued to my account. To date I have not received any credit please advice
December 28, 2025
Unprompted review
Reply from NineFit Canada
Dear Tony,
We sincerely apologize for the delay in processing your refund. I’m pleased to confirm that it has now been completed.
An email has been sent to your registered address, and we kindly request that we continue our correspondence via that thread to ensure a seamless resolution.
We truly value your patience and understanding throughout this process, and we look forward to serving you better in the future.
Thank you once again for your cooperation.
Warm regards,
NineFit
Shipped on time and recieved exactly…
Shipped on time and recieved exactly what I ordered
January 10, 2026
Unprompted review
Useful equipment, great experience
Perfect from start to finish and item was exactly as stated.
November 28, 2025
Unprompted review
Was delivered in a timely manner.
November 27, 2025
Unprompted review
Fantastic product.
October 20, 2025
Unprompted review
Great Experience!
Everything went well. Reliable service and quality products. 5 Stars.
September 23, 2025
Unprompted review
At The End Of The Day I Was Pleased :)…
At The End Of The Day I Was Pleased :) FYI There Are 365 Day's In A Year So As Arnold Would Say " I Will Be Back "
September 3, 2025
Unprompted review
Excellent website and great fast…
Excellent website and great fast delivery
August 17, 2025
Unprompted review
Canadian company selling a good quality…
Canadian company selling a good quality product . Quick processing and delivery!!
Fabulous service.
June 27, 2025
Unprompted review
Not an approved in Canada product
Received the product on time and it is nice and comfortable but didn’t realize until I received it that technically it is not approved for use in Canada.
July 10, 2025
Unprompted review
Excellent service and follow-up
I received an excellent follow-up regarding my request for a refund of my purchase. The instructions were clear and provided in a timely fashion. The only concern is related to the return policy that mentioned a refund but without the cost related to the return of the product. Usually, the return is free but it’s not clearly indicated in the policy of the company.
July 7, 2025
Unprompted review
Where are this companies is an absolute…
Beware! this companies is an absolute rip off! Their prices are way too high. The product costing under $40 they are selling for $379. 🤦♂️
June 27, 2025
Unprompted review
Well made product
June 14, 2025
Unprompted review
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