NineLife Australia Reviews 448

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

The lady I spoke to ..Bella….was extremely kind and professional.She helped me understand the problem and was so sweet as I am an elderly lady and I truly appreciate general words of kindness…..Thank... See more

Rated 1 out of 5 stars

My order was so slow but I was told I could not cancel it. It took 23 days to arrive to my address in Australia which is incredibly slow. Upon further research the price was very high. I was offered a... See more

Rated 5 out of 5 stars

The size for my product could not be chosen on the website, but the support from Bella was just wonderful and perfect.

Rated 5 out of 5 stars

NineLife went out of their way to support me. The item I purchased unfortunately showed up broken. The delivery person had motorbike accident that caused the delivery to fall on the road and be run... See more

4.3

Excellent

TrustScore 4.5 out of 5

448 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Product was not up to expectations…

Product was not up to expectations ….there was long delay in delivery

August 20, 2024
Unprompted review
NineLife Australia logo

Reply from NineLife Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 5 out of 5 stars

I suffer severely from raynauds and…

I suffer severely from raynauds and live in a cold winter climate. I also work on a farm so am outside much of the time. This cream has helped me greatly and I think it works best when you keep your feet moving.

August 19, 2024
Unprompted review

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