The lady I spoke to ..Bella….was extremely kind and professional.She helped me understand the problem and was so sweet as I am an elderly lady and I truly appreciate general words of kindness…..Thank... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order was so slow but I was told I could not cancel it. It took 23 days to arrive to my address in Australia which is incredibly slow. Upon further research the price was very high. I was offered a... See more
The size for my product could not be chosen on the website, but the support from Bella was just wonderful and perfect.
NineLife went out of their way to support me. The item I purchased unfortunately showed up broken. The delivery person had motorbike accident that caused the delivery to fall on the road and be run... See more
4.3
Excellent
448 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
order, delivery and products as expected
the purchasing process was simple, customs got organized by ninelife - so no additional to do's for me and products were all in fine quality
September 30, 2024
Unprompted review
Very warm and effective service of…
Very warm and effective service of customer service -Thank you Donvio
September 10, 2024
Unprompted review
First that was great surprise to find…
First that was great surprise to find Create on this website!
Secondly, the effectiveness of receiving the products that fast.
Third, a good interaction when I needed info on my order.
I will definitely order again through NineLife :)
September 2, 2024
Unprompted review
The worst experience ever
The worst experience ever
They are fake sites
Order made & paid. I received emails with suspicions links to track delivery
They didn’t answer any calls, always on hold for long time
I wonder how this web site is still existing & steel people
September 10, 2024
Unprompted review
Reply from NineLife Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Service support and quality of goods
Service support and quality of goods
September 26, 2024
Unprompted review
Everything were perfect
September 25, 2024
Unprompted review
Feedback
The delivery was made on time. When I had questions from the company, they answered me quickly and adequately. I would also recommend your services to my friends.
September 25, 2024
Unprompted review
Good Service
The product came to my address as promised. Since I had never ordered from your company before, I was a little concerned that it would take a long time or that there might be an issue with Canadian customs.
September 23, 2024
Unprompted review
Very graceful for for Processing the…
Very graceful for for Processing the order like you did.
Thank you very much!
September 23, 2024
Unprompted review
Very easy and transparent to order
Very easy and transparent to order. Quick delivery. Thank you!
September 23, 2024
Unprompted review
Fast international shipping!!
September 23, 2024
Unprompted review
I received exactly what I ordered
I received exactly what I ordered. Staff was friendly and happy to help. Delivery was not expensive and didn't take long considering my order came from overseas. Will definitely order again.
September 19, 2024
Unprompted review
Thanks for your service
Thanks for your service. I suggest that you improve on your delivery. Timely delivery is essential
September 19, 2024
Unprompted review
Customer care
Customer care: Responsive chats about the products quality check. Chats before purchase and tracking follow ups email after purchase.
August 6, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.