NineLife Australia Reviews 448

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The lady I spoke to ..Bella….was extremely kind and professional.She helped me understand the problem and was so sweet as I am an elderly lady and I truly appreciate general words of kindness…..Thank... See more

Rated 1 out of 5 stars

My order was so slow but I was told I could not cancel it. It took 23 days to arrive to my address in Australia which is incredibly slow. Upon further research the price was very high. I was offered a... See more

Rated 5 out of 5 stars

The size for my product could not be chosen on the website, but the support from Bella was just wonderful and perfect.

Rated 5 out of 5 stars

NineLife went out of their way to support me. The item I purchased unfortunately showed up broken. The delivery person had motorbike accident that caused the delivery to fall on the road and be run... See more

4.3

Excellent

TrustScore 4.5 out of 5

448 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Tracking system didn't provide a…

Tracking system didn't provide a regular email response.

September 14, 2024
Unprompted review
NineLife Australia logo

Reply from NineLife Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 4 out of 5 stars

Process of purchase very good

I think that the whole process was too long from the purchase to the delivery. But, I liked very much how the problem of delivery was solved.
I received an e-mail asking me ir I was satified with my purchase, after I informed that I didn’t receive anything. The solution was to re-send the purchase again with a tracker number, só I was able to follow útil my home.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to order hibiscus flower

I wanted to order hibiscus flower, but as I am an old man, I mistaken and order roses flowers....I sent immediately a message to ninelife and then, the man in charge in Mumbai took care immediately to cancel my order and he sent me also a voucher to order my hibiscus flower....it is rare that a seller responded so quickly and so efficiently....thank you very much.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

No return & refund for a damaged product received

I have placed an order with Ninelife that i received completely destroyed and after sending the management visuals and proof of product damage, they still resisted and insisted on denying product return and refund. After numerous emails, the higher management agreed to resend the same product again which will take another 3 weeks to receive. an absolute joke, lack of transparency and false 14 days return promise on website. Avoid whenever possible and i personally will never ever conduct any business with them and i wish the management all the luck with such poor skills and decision making.

September 2, 2024
Unprompted review
NineLife Australia logo

Reply from NineLife Australia

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 5 out of 5 stars

Everything's fine.

Everything's fine.
Fast delivery. Good packaging. Right amound of products.
And they asked if everything is OK with the products.
The customer service is very caring.

September 4, 2024
Unprompted review
Rated 3 out of 5 stars

Finally the product arrived

Finally the product arrived. It took long time and there was a data breech with your 3rd dealer which worries me a lot

September 6, 2024
Unprompted review
NineLife Australia logo

Reply from NineLife Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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