Absolutely beautiful earrings- bought via Wolf and badger but wanted to review the brand as the moonlit bloom baroque pearl I’ve received are so beautiful and will be perfect for my wedding day 🥰
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Fantastic sleeveless puffer jacket. Super stylish and very on trend. Ultra light but very warm too. It was a very well received present that has drawn lots of compliments! It was also delivered very q... See more
These merchants are responsive I ordered a pair of earrings for an overseas order. The jewelry arrived well, but with damage to the attaching hardware. When I emailed Ninemoo to ask about the dam... See more
Got 2 pairs of earrings with baroque pearls and couldn’t be happier. They are striking but not heavy at all. I love how they feel and look dainty. I love that they are statement earrings. Will be orde... See more
Company details
Written by the company
Home, Fashion & Lifestyle.
Contact info
United Kingdom
- info@ninemoostore.com
- ninemoostore.com
4.6
Excellent
88 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent!
Lovely balloon dog necklace and excellent customer service, immediate response from them.
Thank you
January 13, 2025
Lovely item and excellent and excellent…
Lovely item and excellent and excellent customer service. The item did arrive damaged but this was sorted with no fuss and very quickly. Would def recommend and will buy again.
December 10, 2024
Lovely customer support
What drew me to Ninemoo was there lovely selection of clip on earrings! I purchased a gorgeous pair of clementine clip ons for my Honeymoon. I mistakenly recieved the stud version however and was so sad I may not have been able to exchange for a correct pair on time. Ninemoo immediately responded to me and were the sweetest. They let me keep the original pair (and the free gift!) and sent the correct pair of clipons for no extra charge which arrived well in time. The new pair also came with a free gift! I gave the original pair to a friend who has pierced ears but I would have happily sent them back too. Lovely shop I'll be ordering again from in future.
September 9, 2024
Unprompted review
Reply from Ninemoostore
Thank you so much for your lovely review! 😊 We’re thrilled to hear that you enjoyed our clip-on earrings selection and that we could make things right for you in time for your honeymoon. It was our pleasure to assist, and we’re glad the replacement reached you with no issues. We hope you and your friend both enjoy your earrings and the extra gifts! 🎁 Your kind words mean the world to us, and we look forward to serving you again in the future. Wishing you a beautiful honeymoon filled with special moments! 💍✨"
SOO nice and I got a little free gift…
SOO nice and I got a little free gift which was a lovely surprise.
September 26, 2024
Reply from Ninemoostore
Thank you so much for your sweet review! 😊 We’re delighted to hear that you enjoyed your order and the little surprise gift. 🎁 It's our way of showing appreciation to our lovely customers like you! We hope to bring you more joyful surprises in the future. ✨
I haven't gotten the product yet
I haven't gotten the product yet. :( No information at all about shipping.
August 23, 2024
Reply from Ninemoostore
I'm very sorry for keeping you waiting. I tracked the package, and it was held at customs for a few days. It has now been released, and I expect you will receive it soon. I hope you like it and will consider updating your review. If you have any questions, please contact us. Here is the tracking link:https://www.royalmail.com/track-your-item#/tracking-results/LO347722976GB.
Couldn't feel cuter!
Ninemoo shipped out my earrings promptly, they arrived super quickly, and were packaged with great care. The earrings themselves are super cute--as someone who never was able to wear 'regular' earrings, now that I have a pair of clip-ons that are stylish *and* comfortable I never want to take them off!
July 21, 2024
Reply from Ninemoostore
Thank you so much for your lovely feedback! 😊 We're thrilled to hear that you’re enjoying your new clip-on earrings and that they arrived quickly and safely. It means a lot to us that they're both stylish and comfortable for you. We hope they keep adding a touch of cuteness to your everyday looks! ✨ We can't wait to serve you again in the future.
So happy with the earings I purchased…
So happy with the earings I purchased they are exactly as described and look so pretty on. Good email communication throughout and speedy delivery.
July 23, 2024
Reply from Ninemoostore
Thank you, Victoria, for your lovely feedback! 😊 We're so happy to hear that you love your earrings and that they arrived quickly. Your kind words mean a lot to us and are truly important for helping us continue to improve. We’re glad our communication and service met your expectations, and we look forward to delighting you again in the future! ✨
All good
All good, teddy bear earings were good, but with no price comparison they were a little smaller than expected
June 30, 2024
Great products.
June 25, 2024
Reply from Ninemoostore
Thank you for your feedback! 😊 We’re delighted to hear that your order arrived promptly and that you love the product. Your satisfaction means a lot to us, and we hope to bring you more cute and charming pieces in the future! ✨
10/10
I'll be honest and admit that after paying £45 for two pairs of earrings I kept thinking it was a little expensive (especially because I don't wear earrings regularly), but after they arrived they were so gorgeous I didn't mind! And the company was kind enough to send me an extra pair as a gift 🥰 10/10 would recommend!
April 19, 2024
Reply from Ninemoostore
Thank you so much for your kind words! We're thrilled to hear that you love your earrings, and we truly appreciate your recommendation. Enjoy wearing them! 😊
Reply from Ninemoostore
Dear Ana，
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. I've reviewed your order placed on January 16th, with the selection of Standard International shipping at a £6 cost to be delivered to the USA. This service typically takes 6 to 7 working days. According to our records, a delivery attempt was made on January 23rd, but unfortunately, it was unsuccessful.
I made efforts to contact you through two emails and one text message, but regrettably, no response was received. Kindly check your email inbox to ensure you haven't missed any of our communications. If you have any questions or require further assistance, please don't hesitate to reach out.
Attached is the tracking link for your order to keep you updated on the parcel's current status. We apologize once again for any inconvenience caused and assure you that we are committed to resolving this issue promptly.
Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/RY284020926GB
Sincerely,
Ninemoo team
These merchants are responsive
These merchants are responsive
I ordered a pair of earrings for an overseas order. The jewelry arrived well, but with damage to the attaching hardware. When I emailed Ninemoo to ask about the damage, I received a sincere, human response. They corrected the issue quickly, at their expense, and without conditions -- a service that went beyond my expectations. Ninemoo kept me in the loop at all times.
The replacements arrived quickly, and both they and the originals are beautiful and appear as pictured. The earrings are lightweight for all-day wearing and colorful. I would purchase from them again and encourage anyone else if they were interested in Ninemoo jewelry.
November 19, 2023
Outstanding.
Stunning jewellery and beautiful quality. I have to say that a little thank you card and the way you package your beautiful items is lovely. Thank you so much.
August 31, 2023
Excellent customer service
Excellent customer service! Had an issue that was dealt with perfectly. Product received is lovely!
August 7, 2023
Little personal touches
A lovely out of office message asking to wait for the orders to be processed later. Nice touch putting a free gift in
August 7, 2023
Beautiful earrings
Beautiful earrings, speedy delivery (sooner than expected with holiday closure) and cutest packaging full of treats!
August 7, 2023
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