So far i am super happy with it, I haven't tried out all the settings yet but what I have tried has impressed me! Only big downside is that I'll have to get a bigger freezer for all my pints 🤭 My go... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very fast, comprehensive and clear responses to all questions I had. I didn't make use of my warranty directly through ninja but I only heard great things on the process. If you have any device fro... See more
I currently use more than 4 devices with this service and I’m already planning to expand my list. The experience has been smooth, reliable, and exactly what I needed. Everything works as expected, a... See more
Update on my feedback: Although it took time and effort to follow up, once I finally received the product, it turned out to be practical and satisfying. --------------------------------------------... See more
Company replied
Company details
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 000 9063
- ninjakitchen.de
4.6
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alles toll!
July 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shipment Delayed
Shipment Delayed with no further information besides "its delayed". Communication is lacklustre too. Still waiting on my package to be sent out after a week. - edit after 2 weeks, the telephone support was really good, I called and they all spoke English perfectly. After 2 days of internal investigation and no moves on my package I called again and they re-ordered my product for me (they also offered a refound which I refused). The package arrived 1 day after this.
July 15, 2025
Reply from Ninja Kitchen DE
Hallo Frau Kobold,
wir entschuldigen uns für die Verzögerung.
Das wird zurzeit bei uns intern untersucht damit Sie die Bestellung so schnell wie möglich bekommen.
Wir bedanken uns für Ihre Mühe und Ihr Verständnis.
Freundliche Grüße
Ninja Kitchen DE
Happy with Product, Not with the delivery experience
The product is good and very easy to use. Packaging was in good condition. The only issue was the delivery—I received conflicting dates from Ninja and the courier. I planned around the later date, but the package arrived earlier and was delivered to the wrong person. It was only redelivered two days after I reported it. This is why I’m giving 4 stars instead of 5.
July 8, 2025
Machine got broken and no reaction from the customer service
I bought a 3 in 1 blender/mixer but the machine has stopped working in a few weeks. I contacted the customer service by email (I can’t reach them by phone because I live in the Netherlands and they do not respond on my calls), they told me that the machine needs to be replaced but since then I didn’t hear anything from them anymore (last message was 18/06/2025, today is 1/07/2025). And I still need help with my issue!!!
July 1, 2025
Unprompted review
Reply from Ninja Kitchen DE
Hallo Serhiy,
vielen Dank für Ihre Bewertung.
Es tut uns sehr leid zu hören, dass Ihr Gerät nach kurzer Zeit nicht mehr funktioniert hat und Sie Schwierigkeiten hatten, unseren Kundenservice zu erreichen.
Wir möchten uns für die entstandenen Unannehmlichkeiten entschuldigen.
Eine Ersatzbestellung wurde bereits veranlasst, jedoch leider nicht zugestellt.
Daher wurde eine weitere Ersatzlieferung für Sie aufgegeben, die voraussichtlich in 3–5 Werktagen bei Ihnen eintreffen wird.
Mit freundlichen Grüßen,
Ninja Kitchen DE
Amazing product
I am so impressed with the grill. the smoke option is amazing and so easy to clean. 100% recommend if you have limited space or in need of electric option. I have used mine everyday since purchasing.
June 22, 2025
Buy all the time from ninja kitchen…
Buy all the time from ninja kitchen good for yourself and presents for the family
May 30, 2025
Perfect Workflow
The Full Order Workflow until the Installation ist easy and comprehensiv.
May 29, 2025
Love the product
Love the product, the pan heats evenly, sturdy but not heavy, delivery was also on time.
May 21, 2025
Awesome Product!
I am happy with this product and its reliability. We own serval Ninja products. They are highly reliable, well-built, and priced reasonably.
May 18, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.