I have the Ninja Foodie Pro Max for over three years, and it’s perfect as both a griddle and a grill — the functions I use the most. The meat comes out perfect, just like on a charcoal grill — absolut... See more
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After initially provided with a delivery date and a dispatch update, I received an email stating that the delivery is delayed. No other details, the item still not delivered after a week. Then it go... See more
Package came with a heavy impact in external box and even heavier in the original box. No comments from the carrier company... The very nextday, customer care contacted me with several options to s... See more
Company replied
I just got the Ninja Foodi 3-in-1 Hand Blender, Mixer & Chopper CI100EU (Black). I only plugged in to see if it works. It does. The shipment, the delivery and the packaging were perfect. It included a... See more
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- +34 (900) 839 453
- servicioalcliente.es@sharkninja.com
- ninjakitchen.es
4.1
Great
1K reviews
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Terrible experience
I made the purchase, including all the details and when I chose PayPal as payment method, your web deleted all the details and imported my email, address and everything from my PayPal account. So the address was incorrect, also the email. I noticed it about an hour later and there was no way to change anything. No customer service provided ( this was Friday, no service until Monday . I sent an email (no answer up to date). When I could contact, they refused to change anything although the transport company told me only the sender can change the address. Also, I wasn’t able to cancel the transaction within the following hours, which also has no sense. Terribly disappointed and I hope they don’t deliver the machine to that address, as I don’t want to sue anyone but I won’t have any other option.
Edit after reply: No, the address has not been changed, as that is not an option for me, only for you as the sender and you refused to do so. The only option has been to keep the package in a Mail Shop but in the same post code as the wrong address, so I will have to drive 2,5 hours to collect it and another 2,5 back. Thank you very much.
April 3, 2026
Reply from Ninja Kitchen ES
Hello,
Thank you for taking the time to share your review.
We would like to kindly inform you that when placing an order using PayPal, the delivery address and email address are automatically completed based on the information saved in your PayPal account. For this reason, we strongly recommend ensuring that all details in your PayPal account are up to date before completing a purchase.
Additionally, due to the recent holidays, our service lines were closed, and unfortunately we were unable to change the delivery address, as the order had already been dispatched.
After verifying the information, we can confirm that the delivery address has now been updated, and the order is currently on its way to be delivered.
Thank you very much for your understanding. If you need any further assistance, please don’t hesitate to contact us—we’re always happy to help
Sincerely,
Ninja Kitchen ES
The information regarding the status of…
The information regarding the status of the package was great, faultless.
March 28, 2026
Great to deal with
Great to deal with, was kept up to date with delivery etc and fast delivery
March 26, 2026
The whole product is marvelous
The whole product is marvelous: the design, the cuality and most of all the way it functions with great results.
March 19, 2026
The product arrived in perfect…
The product arrived in perfect condition and on the indicated date.
March 18, 2026
Staff were very helpful
Staff were very helpful, delivery was very fast. Product is excellent.
March 13, 2026
Still learning how to use it but I’m…
Still learning how to use it but I’m loving it! So so happy with my purchase
March 8, 2026
Everything is perfect! Thank you very much!
Very good experience with buying from an online store, fast delivery, good service, good product.
February 15, 2026
still waiting for refund on undelivered…
still waiting for refund on undelivered item since december…
December 17, 2025
Reply from Ninja Kitchen ES
Hola,
Gracias por tomarse el tiempo de compartir la evaluación.
Nos complace confirmar que su reembolso se procesó el 12/02/2026.
Si el pago se realizó originalmente con tarjeta de crédito, el reembolso tardará entre 5 y 7 días hábiles en aparecer en su cuenta.
Atentamente,
Ninja Kitchen ES
Happy
We bought the Ninja Woodfire Pro Connect XL, and we’re extremely happy with the product.
January 30, 2026
Unprompted review
The itemThe item is not delivered in time is not delivered in time
The item was not delivered in time
January 13, 2026
Reply from Ninja Kitchen ES
Hello,
Thank you for taking the time to share your review.
please accept our sincere apologies for the delay in your delivery. Unfortunately, the delay was caused by circumstances outside of our control, and we completely understand how frustrating this can be.
If you experience any issues or need further assistance, please don’t hesitate to contact us — we’re always here to help.
Sincerely,
Ninja Kitchen ES
Missing components
Hi, I received a Partial delivery, and im still waiting for the rest, it appears in transit, but has been in the same status for days
January 10, 2026
Reply from Ninja Kitchen ES
Hello,
Thank you for taking the time to share your review.
Pplease accept our sincere apologies for any inconvenience you may have experienced.
To help us investigate the issue properly and provide you with the best possible solution, we kindly ask you to contact us using the link provided.
Once you call us through that link, our team will be able to review your case in detail and assist you right away.
If any issues arise in the future or if you need further assistance, please do not hesitate to call us back — we’re always here to help.
Sincerely,
Ninja Kitchen ES
Loving my new smoothie maker
Loving my new smoothie maker - perfect size, easy to clean and it makes a very smooth smoothie.
January 10, 2026
The Products are Excellent and Shipping Precise
The product is excellent and informing us about the shipping was precise.
January 9, 2026
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