NinjaTrader Reviews 

I filled out the volumes of paperwork and funded my account in hopes to begin trading. I have been "on the sidelines" and have not traded. My account was reduced $35 for no activity for 30 days. I have now tried to transfer my money out and have paid $30 each time. My initial $500 is now $405 and I have done nothing, no trading. Customer service has not helped much, appears to be AI and sometimes gives non-sensical answer.

The tec who contacted me and worked remotely with my computer system did an amazing job. She was patient with me and very skilled at finding the problems and fixing them for me. Tec Support is second to none!

Harder to get a trading account than a mortgage. They only request 1 item at a time, take 3-4 business days to reply. Never able to talk to review team to speed up process. Over a month and they keep asking for more and more docs, but only one at a time.

Samuel J solved my problem and explained what was happening. Saved my trading day !

Very happy with the end result. Thank you very much.

I filled out the forms and funded an account with 200k cash. That wasn't good enough, they started pestering me for additional financial information. I guess they think they're special compared to about a dozen other other brokers where I've set up accounts without any issues. You should see this string of about 10 AI-generated emails, starting with a link to click to fill out additional information, but the link didn't lead to any forms I could fill out. I called customer service and they couldn't even look up the emails. Then this morning I received a message that my acct. had been placed in "liquidation" mode. That's actually just fine, since it will prevent this rogue trading algo (from something called Tradey) from placing any more trades. Unbelievably, customer service couldn't even tell me how to turn it off. I'll be closing the account as soon as I can transfer the (remaining) money out.

I have been using multiple screens for many years. Today, Adrian skillfully recreated a multiple screen system on my new Windows 11 Computer. It was a painless 15 minutes.

No words, worst to trade on absolute dog S**T takes a year to load when it does half time you have to exit and go back in for the chart to actually show, most time that stupid loading circle, never again will I use this, this is not a one off been using it months hoping for it to get better when your in trade can’t move stops because it don’t load……PANTS

She knew just what to resolve my situation

Terrible AI customer support that loops and leaves tickets unresolved. Had to reopen a ticket with the same issue 4 times and it didn't get solved.

Ninjatrader, more specifically Juliana in Customer Support solved problems I had been struggling with for hours in a matter of minutes. Many thanks
John S

I created an account with them and decided it wasnt for me and now they are always bombarding me with emails. They will not allow me to unsubscribe. F U ninjatrader

Not helpful. Not customer friendly. try to find out how to fund with my debit card from my desktop that has no camera. which in the process it was asking to have the process to take a photo of my debit card. Called customer service how to resolve this issue. It was Not helpful. It was just like speaking to a robot. responding that to use a different debit card without explaining how this could be better. He did not explain so then he said if he could transfer me to the dpt of Treasury. without explaining or being more clearly what that means. as to Dpt of Treasury. ? then later finally said the Inside the company (Ninjatrader), So apparently there is Inside the company a dpt of treasury. How one can understand or assume what he was saying. Terrible, bad, bad communication. It sucks.

Arthur, was very professional, knowledgeable and courteous in addressing my queries and concerns.

My God, MetaTrader 5—that Windows 98-era relic—is more intuitive than NinjaTrader; I can't see my orders on the chart, let alone set a stop—it would be so much better to just click and drag. It's pathetic.

I am extremely disappointed with NinjaTrader lately. The charts constantly bug out, and today I literally lost 2-3 hours of candle data on my screen, which completely ruined my trading session. On top of that, the platform suffers from frequent connection drops and lagging, even though my PC is high-spec and I am not running any heavy software in the background. This is a financial platform where every second counts, yet it feels completely unstable. Absolutely terrible experience!

They just keep taking my money. They liquidated my account several times and in the middle of trades they shut me down and I lost money.
This time I put 50 dollars. I hadn't used the account for a month it is down to 15. I called and asked why? They said my account was dormant for 30 days so they charged me 35.
Ninja trader should be called the ninja mafia because they have robbed me multiple times.
I wouldn't recommend this brokerage to an enemy!
I'm closing the account today so they don't steal my last 15.!

I had an issue with OneDrive on my computer which basically corrupted all my workspaces and indicators on NinjaTrader platform. I was trying to fix it myself using ChatGPT. It did not help. I sent email to NinjaTrader support team and they responded right away. Adrian from NinjaTrader support team was so knowledgeable and experience for this tedious job. I am very pleased for what he did. It took him not more then 30 min to get it done and I am back to business.

As a first‑time live account user on NinjaTrader, I ran into a major issue with the desktop platform. Juliana from support guided me through everything, emails, troubleshooting, and finally a call where she fixed the problem. She was patient, thorough, and genuinely supportive.
Juliana, thank you for being such a gem. I’m very grateful.

Had several problems and Juliana S. took care of all of it plus some. Really great service.

Adrian was very, very helpful. He answered all my questions. Helped me get properly set-up in NT. Fixed several things in my laptop that would have hindered my NT operations. Downloaded a couple of add-on indicators. He went above and beyond times 10 !!!!!