www.ninodirect.com Reviews 805

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

Jade was very helpful. What a lovely, happy and polite person she is. Nothing was too much trouble for her. Talking to her from Australia, which I wasn't expecting. I expected an email back in re... See more

Rated 1 out of 5 stars

Ordered a NINO card at the end of August 2024. got an email saying dispached but never received the tiem. No tracking information or any kind of communication and it's the beginning of October now. S... See more

Rated 5 out of 5 stars

I had my query dealt with by a SUPBERB customer service person, NASH. She was polite, attentive, patient, helpful and clear in her explanation of what was required from me, in order to achieve... See more

Rated 5 out of 5 stars

I completed the online form ok, but had trouble uploading the documents needed I called the helpline - answered straight away, who helped be immediately called back to confirm all was done proper... See more

Company details

  1. Consultant

Written by the company

Welcome to www.ninoDirect.com, your destination for seamless facilitation of UK National Insurance number acquisition. We specialize in expertly guiding individuals worldwide through the process of obtaining and updating their HM Revenue & Customs (HMRC) records, ensuring swift issuance of confirmation letters. Our dedicated team of professional advisors stands ready at our direct call centre, offering personalized guidance and support whenever you need it. We pride ourselves on our unwavering commitment to delivering unparalleled service, consistently striving to exceed our clients' expectations. At www.ninoDirect.com, we uphold a steadfast promise encapsulated in three core values: Simplicity, Speed, and Reliability. Our mission is to simplify the process, expedite your requests swiftly, and be a reliable partner throughout your National Insurance journey. As a service provider offering a suite of online services, we aim to streamline your experience. Discover the breadth of our services available at www.ninoDirect.com, tailored to meet your specific needs. For any inquiries or assistance, please don't hesitate to reach out to us at +44 (0) 333 014 7210 / info@ninodirect.com. We are here to ensure your National Insurance journey is as smooth and efficient as possible. Thank you for choosing [Your Company Name] for your National Insurance needs.


Contact info

3.6

Average

TrustScore 3.5 out of 5

805 reviews

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Replied to 44% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

This is very close to being a scam site.

The promised goods never arrived (ordered 28 Mar 2023, today 15 May 2023). Calls to the site invariably use the excuse "I see that your address is in the Republic of Ireland. They usually take a little bit longer". Rubbish. I asked them for proof that the goods were dispatched. They had none. They said that it was logged on their system; well that's easy to say but it's not proof. I asked for my money back. They put up a lot of barriers. They eventually agreed but only after charging me £10 (out of the original £35) as an "administration fee". This is very close to being a scam site.

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

No letter received yet took the fee

Paid for my National insurance number and never received it in the post. When i contacted them i got this email

We are sorry to hear you have not received your written confirmation of your National insurance Number. Once we have submitted your documents to the processing team, our service is complete, and the processing team will deal with your query. If you have not received your National Insurance Number written confirmation, please call 0300 200 3500 (UK) or +44 191 203 7010 (outside of UK) where your query will be dealt with.

So my paid contract was with Ninodirect and they washed their hands of it but still took the fee. I ended up calling the HMRC and they sorted it for free which i should of done in the first place as i waited weeks and weeks for this letter which never arrived.
So what does ninodirect actually do apart from take your money and not supply the letter.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

As I was new

As I was new, and don’t have any idea how I will be dealt here…? I just found everything perfect and she creat such a helpful situation and atmosphere for me, thank you.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Andy was extremely helpful, friendly and professional. Clearly explained what was required and next steps. Great experience and service.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Everything

Everything! Only on hold for a few minutes, then I was dealt with by a human being, a very nice lady who was very helpful. The ID upload was very easy to ddo.one of the best services I have ever used, public or private! Well done!

May 5, 2023
Unprompted review

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