I purchased the Genki Vol. 1 books (textbook and workbook) and they arrived in perfect condition. The purchase was made on the website on November 17th. They were shipped on November 20th. I received... See more
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Nothing went wrong, the only thing that was unfortunate is that my package took about three weeks to arrive, but i guess that's normal when shipping something from japan to europe... I got the trackin... See more
The set of books I ordered arrived in good time. I was informed regularly enough about their status so that I didn't begin to have doubts about when they'd arrive. The books were in excellent condtion... See more
Ordered a set of Minna no Nihon books. They were packed well and arrived in perfect condition. My package took 2.5 weeks to arrive (18 days) which includes 5 days between the order and it being... See more
Company details
Written by the company
Nipponrama makes it easy and affordable to buy directly in Japan from anywhere in the world. We offer the best prices on the highest quality Japanese products and ship directly to your door.
Contact info
Japan
- nipponrama.com
Good prices and reliable
I purchased the Genki Vol. 1 books (textbook and workbook) and they arrived in perfect condition. The purchase was made on the website on November 17th. They were shipped on November 20th. I received the books in Brazil on December 2nd, meaning it took 15 days for them to arrive. They were very well packaged.
December 2, 2025
I was able to get textbooks from Japan…
I was able to get textbooks from Japan in Ukraine, during the war, and it's incredible!
February 27, 2025
Unprompted review
the only supplier of textbooks
the only supplier of Japanese textbooks. Without him, I would probably have to personally travel to a capital city and look for extreme prices to see if anyone sells them somewhere.
November 30, 2024
Unprompted review
Purchasing error
I tried to purchase three books, but every time I try to pay, the website says there is an error. I even called my bank to ask if I was doing wrong, but they checked and everything was fine. So I cannot understand why there is an error.
January 28, 2025
Unprompted review
Reply from Nipponrama
Hello,
We understand your frustration, but please note that payment refusals are issued by your bank, not by our website or payment system. Unfortunately, this is not something we can control or resolve on our side.
We recommend trying again with a different card or contacting your bank once more to ensure that the transaction is not being blocked for security reasons.
If you continue to experience issues, feel free to let us know and we’ll do our best to assist.
Best regards,
The Nipponrama Team
Great stuff
Ordered a set of Minna no Nihon books. They were packed well and arrived in perfect condition.
My package took 2.5 weeks to arrive (18 days) which includes 5 days between the order and it being shipped where there was no tracking information.
TL;DR: The books and prices are great, but it might take longer than the maximum time advertised to ship.
January 17, 2025
Unprompted review
The site is horrible, and the customer support doesn't help.
The site they have is just a complete mess. It keeps rate limiting when I try to buy cards, resulting in me having a hard time selecting the TCG cards I wanted to buy. It also cleared out my basket multiples times after I was unable to continue my purchase.
Then I was finally able to select all the TCG I wanted and ready to do my payment, I had an other nasty surprise waiting for me. Despite the websites FAQ saying you can pay with Paypal and Ideal, when I was checking out neither option was available. Only Bancontact, ESP, przelewy24 and Creditcard..
And I could forgive most of these things if the customer service was not terrible. I left a message on their own website, Facebook and Instagram all of them were ignored, leaving all my issues unresolved.
November 30, 2024
Unprompted review
Reply from Nipponrama
Dear Michael,
We have reviewed your feedback and would like to address the points you raised.
Rate Limiting and Basket Issues:
Our rate-limiting system is designed to maintain the integrity of our website and ensure fair usage for genuine customers. If you encountered rate limits, it is likely because of excessive automated requests or unusual browsing behavior. This system is not a flaw but a safeguard against bots and illegitimate activity.
Payment Options:
As stated clearly in our FAQ, iDEAL is available only for customers based in the Netherlands paying in euros. If this option didn’t appear for you, it could be due to the use of a VPN, proxy, or other methods that interfere with your location settings. These tools also bypass standard functionality, which may explain your inability to access the payment methods you expected.
Customer Service:
Our team prioritizes assisting genuine customers. If your inquiries were ignored, it could be because the issues stemmed from activity that violated our site’s terms of use, such as automated browsing or circumventing rate limits.
We stand by our policies that prioritize legitimate users and a fair shopping experience.
Best regards,
Mika
Customer Support Team
Nipponrama Store
Good price, good service.
November 13, 2024
Unprompted review
Good Experience
Great price. Products were as described. Processing my order took some time but for the price I'm super happy with my experience.
October 22, 2024
Unprompted review
Great shop!
Recommending! Quick shipping and everything came in perfect condition.
November 8, 2024
Unprompted review
Shipping was fast and the item was…
Shipping was fast and the item was exactly as advertised.
September 20, 2024
Unprompted review
Everything was well packed and…
Everything was well packed and delivered within a few weeks. Had to pay a small customs fee, but even so, the total cost of the purchase was way lower than buying elsewhere.
September 6, 2024
Unprompted review
Nothing wrong!
Nothing went wrong, the only thing that was unfortunate is that my package took about three weeks to arrive, but i guess that's normal when shipping something from japan to europe... I got the tracking number for my package so I could always check that it's on the way. Like this, I didn't mind waiting a bit longer.
August 23, 2024
Unprompted review
Happy customer
I ordered 3 books, they are all good quality books. It took a while, about three weeks for them to reach me in rural Australia, but it was worth it because it was much cheaper than ordering from the language bookshop in Sydney. Thanks Nipponrama.
August 30, 2024
Unprompted review
Ordered 4 books with express shipping…
Ordered 4 books with express shipping (4-8 days)
Only received 2, after 9 days.
I also had to pay tolls and customs, which is not clearly stated when ordering
September 5, 2024
Unprompted review
Reply from Nipponrama
Dear Matias,
Thank you for your feedback, even if you seem to only put 1-star reviews on Trustpilot. We sincerely apologize for the issues you've encountered with your order. It seems there was an oversight on our fulfillment team end, and you only received part of your order. We completely understand your frustration, especially since you opted for express shipping.
Regarding the customs fees, we clearly state in our FAQ (which is linked on all pages of our website) that shipments from Japan to Europe may incur such charges. Unfortunately, these are determined by your local customs authorities, and we cannot predict or cover them due to the variation of laws in over 150 countries we ship to.
As for the slight shipping delay, we would like to note that delays of a day or two are not uncommon when shipping internationally, especially during the typhoon season we are currently experiencing in Japan. Despite these challenges, we do our best to ensure timely delivery by sending packages to Japan Post even in adverse weather conditions.
We have already reached out to you by email with two solutions to resolve this matter as quickly as possible. Please check your inbox, and let us know how you'd like to proceed.
Once again, we apologize for the inconvenience, and we appreciate your understanding.
Best regards,
Nipponrama Customer Support
Will buy from this shop again!
I can highly recommend this shop. I order Genki pack of 3 books (Genki 1 textbook, Genki 1 workbook, Genki answer key) and the books came in excellent condition. The website is very intuitive and user-friendly. I had no problems with the payment process and shipping, which was super fast by the way, if I recall correctly my package was shipped in like 4 days! I will definitely buy from this shop again!
August 13, 2024
Unprompted review
Fast Delivery and Excellent Service for Japanese Learners!
I highly recommend Nipponrama for anyone looking for quality Japanese textbooks. I ordered GENKI: Full Set (3rd Edition) and my package arrived incredibly fast. All the books were safely received and well-packaged, ensuring they were in good condition. A big thank you to Nipponrama and Japan Post for such an excellent experience. I’ll definitely be coming back once I need new learning resources!
August 1, 2024
Unprompted review
Minna no Nigongo Chukyu 2: Complete Set
The set of books I ordered arrived in good time. I was informed regularly enough about their status so that I didn't begin to have doubts about when they'd arrive. The books were in excellent condtion - brand new as advertised. I would buy from this company again if I required quality Japanese language learning books.
July 16, 2024
Unprompted review
I was really suspicious about ordering…
I was really suspicious about ordering from this website. My delivery took longer than it was said but eventually it came. I was contacting with the seller and they helped me figure out the delivery thing because I must admit I freaked out a little. The books are in perfect condition. Overally it's good 👍🏻
July 12, 2024
Unprompted review
Reply from Nipponrama
Hi Vivienne,
Thank you for sharing your feedback. We're very sorry to hear about your experience. We take every customer's concern seriously and strive to ensure all orders are fulfilled and all emails are responded to promptly.
We have checked our records and do not have any orders or emails under your name. Could you please provide us with your order number or the email address you used to contact us? This will help us investigate further and resolve any issues you may have faced.
Our team is committed to responding to all inquiries within 48 hours, and we want to ensure you receive the books you ordered or a full refund if there's been an issue.
Thank you for your patience, and we look forward to resolving this matter promptly.
Best regards,
The Nipponrama Team
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Edit after you shared your contact information with us on Trustpilot:
Thank you for providing us with additional information privately on TrustPilot, which allowed us to identify your order and review your correspondence with our customer service team.
We understand your frustration and apologize for any inconvenience you have experienced. It appears that you reached out to TrustPilot 24 hours after contacting us directly. As we mentioned earlier, we are a family-run business and not Amazon, so our response time is within 48 hours.
We have confirmed that you have been receiving tracking emails from Japan Post since July 2. This indicates that your package is indeed in transit. We assure you that we have fulfilled our part in dispatching your order promptly.
If given a little more time, we would have been able to investigate further with Japan Post on your behalf. We have now contacted Japan Post, and they have informed us that due to a higher than usual demand, your package is awaiting dispatch to Poczta Polska.
We appreciate your patience and understanding. Rest assured, we are doing everything we can to ensure your order reaches you as soon as possible.
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