Njord Gear Reviews 

791
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, most reviewers were let down by their experience overall. Many people experienced significant delays or never received their orders, despite being charged promptly. Customers frequently found it impossible to contact the company, with emails and messages going unanswered for extended periods. The customer service was widely described as unhelpful, providing only automated or generic responses after long waits. However, some customers also noted significant product durability issues, such as cracked screens, watches stopping working, or fragile wristbands. Conversely, a small portion of people felt satisfied with the product's ruggedness, functionality, and battery life, recommending it for its features.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many reporting issues such as watches... See more

Order

People report negative experiences with order, with many customers experiencing significant delays and... See more

Response time

Users describe negative interactions with response times, frequently reporting a complete lack of... See more

Customer service

Reviewers express strong dissatisfaction with customer service, frequently describing it as "terrible,"... See more

Customer communications

Customers express significant frustration with the lack of communication, reporting that no one has replied... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered the watch package on July 27th and still haven’t been notified it has shipped. I’ve made two official requests for ship date(one was ignored and second was full of apologies-but no hard... See more

Rated 2 out of 5 stars

On ordering a cleaning sollution, i paid £12 for faster delivery ( next day delivery) i recieved it 3 days later. I emailed twice for an explanaition but got zero reply.The reason i gave 2 stars is b... See more

Rated 1 out of 5 stars

The watch worked ok until the face cracked. I didn't drop it or hit it that I was aware of. No problem right??? Indestructable right? One year manufacturers warranty. Now the problem. I've contacted t... See more

Rated 1 out of 5 stars

Such a pathetic company, lie after lie,no communication, they take your money so fast,they don't send you anything, not even a damn update, automated phone line.Waiting for 28 days and still nothing!... See more



Contact info

1.7

Bad

TrustScore 1.5 out of 5

791 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(791)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Better than expected!

I bought this watch for my husband and he absolutely loves it! I was surprised when he showed me some of the features it was super cool. Only real downside is he broke the pin for the wristband and it’s been less than a week of owning it. Although replacing the wristband is not a big deal. Overall I would definitely recommend this product! It has survived every activity me and my husband got into including swimming and his construction job.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would!!

If I could give 0 stars I would!!! We ordered my husbands watch about 2 weeks ago and they had no problem taking our money right away!!! We have sent over 9 emails to “support” with no response!!!!! Whatsoever!!!! Tried calling and get an automated message where we can leave a voicemail…. Yeah right!!! Check status online and for the last 2 weeks “its in fulfillment” the whole “ships in 3-5 days” is crap!!!!! Will be disputing this charge with our cc company

July 24, 2025
Unprompted review
Rated 4 out of 5 stars

8 outta 10 for me

It took a while to receive my Apex bundle which is why there is only 4 stars. Other than than the construction is great, and I love the fact that there are plenty of options for different bands! Also, I thought this model had gps capability but it doesn't.

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Apex

Took 4 weeks to receive from time of order. Watch was lack luster and "simple". Would not sync to text messages. Notifications from everything else were basic and no useful information. Only good thing about it is the battery life.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

Product never shipped

After he did "extensive research", my husband requested this watch for his birthday. I stupidly assumed he had vetted this company, as you do when ordering online. Apparently he did not. We never received the watch and strap I purchased in mid-July but my credit card was certainly charged. Multiple attempts to contact the company were met with no reply. I've now disputed the charge with my CC company and will hopefully be refunded.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Never even got my watch

Never even got my watch. Still havnt bloody got it. Either send me this watch to review or leave me alone. Thanks. BTW I dont know when i even ordered this thing its been so long.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Shipping lies

I ordered my watch 19 days ago and it said 3-5 days shipping. Shop shows the order is still be prepared. This is poor service.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Its been a month since I ordered and…

Its been a month since I ordered and paid for a watch. I still dont have a watch. Nobody responds with an update as to when the watch will get shipped if ever. I was sent a replacement watc band for the watch I dont have, which is great if I had the watch. So as I see it now, I have a 120 dollar watch band. Beyond frustrating. A little communication would be nice. I wouldn't order anything from this company again.

July 30, 2025
Unprompted review
Rated 2 out of 5 stars

NEVER RECIEVED

I ordered my watch 33 days ago and have not received anything but an email for a review for my watch. I complained and they sent me a watch band with an email that my order was complete. I have turned it over to my card co. for a refund

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

My wife ordered this watch 3weeks…

My wife ordered this watch 3weeks before Father’s Day. I received it 2 1/2 months later. We tried canceling the order but no luck. These Chinese don’t answer requests. Finally got the watches ( they sent 2 watches and charged me for 2. Only ordered 1). Again, no response for a refund. I decided to wear one of the watches. The battery life was good. It lasted almost 3 weeks. But now, the watch will not come on. It glitched after charging but now is dead! DO NOT BUY THIS WATCH!!!!

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company.

Such a pathetic company, lie after lie,no communication, they take your money so fast,they don't send you anything, not even a damn update, automated phone line.Waiting for 28 days and still nothing!!They are such a joke.You email them,same redundant anwser"WE ARE REVIEWNG YOUR CASE"over &over.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Its been 6 weeks since I ordered my watch and I still havent received it. I had to nag their customer service before I heard anything. Ive been told it will "ship within 5 days" twice, and now I'm getting marketing material asking how my watch is working out. I cannot recommend this company.

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

I have had the same problem as most…

I have had the same problem as most everyone else. Did not receive merchandise. Sent multiple emails. Have been promised it would ship in a few days. I notified credit card company and filed a dispute against njord. Credit card company did a charge back against njord and issued a refund the same day.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

I want to rate 0 or -5! WHACK AF SCAMMING COMPANY DONT BUY ANYTHING FROM THEM!!

I want to rate 0 or -5!! I’m upset with myself for not checking out more of these reviews before I fell for their bs! I ordered on the 14th and they say GUARANTEED FREE shipping in 3-5 days. Now it’s about to be 11 days! Multiple times trying to contact them and each time get an automated message saying “our staff is reviewing your request” BS!!!

July 25, 2025
Unprompted review

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