Njordec Reviews 245

I ordered a sofa that was delivered at the scheduled time. Unfortunately, a piece of the sofa was missing. I immediately tried to contact customer service by phone, email, and through their website to resolve the issue.

However, it proved almost impossible to get in touch with the company. My email went unanswered, and no one ever picked up the phone. Eventually, I did receive a reply through their website, but the responses were very slow, often with several days between each message.

They agreed to send the missing part and said they would contact me with delivery details. However, I never received any confirmation, and I still have not received the missing piece of the sofa. Despite requesting updates multiple times, I have not heard back.

It has now been three weeks since the sofa was supposed to be fully delivered. Overall, this experience has been extremely frustrating and unprofessional, and it does not give me confidence in the company’s reliability.

Great products from a family-run local business from our home town, we ordered both a Louvre TV desk and Gina rocking chair, and are so excited about them, easy delivery, easy assembly, and lifts up our home which was previously overrun by IKEA.

Excellent service. We had the privilege of dealing with Christian. A very attentive guy. And excellent products. Highly recommended.

Do not order from this company!!

I've been waiting for a sofa for 3 months, while it says on their website that it can be shipped the next day. They do not answer any emails the phone or the chat on their website. Terrible customer service.

TERRIBLE, unserious company. They were supposed to ship to Sweden once the item was in stock. When it finally became available, they said it would be shipped within a few days. After waiting for almost a month and contacting them multiple times with no response, they eventually replied, stating they couldn’t find a shipping solution and canceled the order. Even if you receive the product, they won’t respond if any issues arise. Avoid at all costs. This company has no respect for customers and doesn’t care about resolving problems.

Beautiful seat. Fast delivery. TOP!

Amazing customer service! They helped me with everything and the shipping was also really fast.

Thanks for the responsive communication and the high quality product. I’m enjoying the modularity of the sofa in my small apartment.

My experience with this service was just perfect, the best of all furniture purchases I have done during our move. I specifically want to stress that the delivery person was exceptionally nice and deserves a lot of credit. And the tv-Bord that I have received is beautiful, was quickly delivered and impeccably packaged. Thank you for being true experts and delivering high quality service