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NJS Law Reviews 

817
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making them feel supported and at ease throughout their claims. Many highlight the excellent service, noting how the company efficiently handles cases, provides clear explanations, and keeps them informed at every stage. People appreciate the quick responses and the overall structured and well-organized process, often leading to successful outcomes and compensation. However, some customers also noted issues with communication and case handling. A few people reported vague or unhelpful information, unreturned calls, and unanswered questions, leading to frustration. Additionally, some reviewers were dissatisfied with their cases being rejected after initial contact, feeling that staff lacked empathy or that their concerns were not properly addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, first-class, and... See more

Claim

Reviewers mention positive feedback about claim, often highlighting the confidence and ease they felt during... See more

Response time

Clients share positive opinions on response time, consistently highlighting the quick and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initial call to the successful completion of my claim, my experience has been wonderful. Gary, Melissa and everyone who I had the pleasure of communicating with over the last year half have tr... See more

Company replied

Rated 5 out of 5 stars

This was my first experience with a claims service and made me feel confident. First class service al the way through. Always keeping me informed every step of the way. Honestly I would recommend... See more

Company replied

Rated 5 out of 5 stars

NJS law were great: everyone who handled my case was helpful to explain the process and keep me up-to-date with progress. I could never have been able to bring a legal action myself and would have bee... See more

Company replied

Rated 5 out of 5 stars

I was very nervous going into a claim against my housing association. After a fall inside their property. But ive had nothing but king and personal assurance fron my solicetor Angela Cross she was so... See more

Company replied


Company details

  1. Law Firm
  2. Legal Services
  3. Personal Injury Attorney

Written by the company

NJS Law has a professional and dedicated legal team focused on help in the following services: Personal Injury Claims, Accident at Work Claims, Medical Negligence, Road Traffic Accident Claims, Public & Occupier Liability Claims, Pedestrian Accident Claims... Our Experienced Solicitors are dedicated to guiding you through every step of the process, ensuring that you receive fair and full compensation for your injuries, pain, and suffering. Whether your injury was caused by a slip, trip, and fall, a road traffic accident, medical negligence, accident at work or any other type of accident at work, we offer expert legal advice tailored to your unique situation. With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. NJS Law understands that each client is unique and our experienced solicitors’ teams will work with you to provide advice and solutions tailored to your individual circumstances. NJS Law work in No Win No Fee basis.

For Fast, Friendly Affordable Legal Advice - Ask NJS Law

Written by the company

Trusted Legal Support, Every Step of the Way
At NJS Law, we’re committed to providing more than just legal services—we offer peace of mind during life’s most important moments. We value every client relationship and continually strive to deliver an outstanding experience.

Maximizing Compensation for Injuries, Lost Earnings, and Medical Costs

No Win No Fee basis

With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. We pride ourselves on providing outstanding client service, being transparent, and taking a tough stance to ensure those responsible for your injury are held accountable.

Contact info

Friendly Solicitor Firm - No Win No Fee

Personal Injury, Medical Negligence, Road Traffic Accidents Claims..

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(817)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXPERIENCE with NJS LAW

NJS LAWwere very respectful,helpful,understanding,polite,and they spoke to me with confidence and experience they answered any questions I asked making sure I understood fully what would be happening going forward,I'm impressed and grateful to NJS LAW for listening to me giving me peace of mind it means a lot kind regards S.M

January 20, 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Just signed up

Just signed up so don’t know the outcome yet, but was easy to do, quick to reply to my initial enquiry and easy to sign up once they accepted me

January 19, 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very easy to talk to and very helpful.

Very easy to talk to and very helpful.

January 19, 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

So far I’ve had nothing but good things…

So far I’ve had nothing but good things to say about the company great help and always open for a chat I would definitely recommend

January 14, 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 3 out of 5 stars

Was helpful and always kept me updated…

Was helpful and always kept me updated on my case

December 4, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Service

Handled my claim without any hassle, kept up to date throughout the process and always available if needed. Excellent service from start to finish.

January 6, 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 1 out of 5 stars

Rubbish

Rubbish , very poor communication and customer service

September 23, 2025
Unprompted review
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Reply from NJS Law

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our firm did not meet your expectations.
At NJS Law, we are committed to providing a high standard of service to all our clients, and we take concerns such as yours seriously. We would appreciate the opportunity to look into this matter further and understand how we may be able to resolve your concerns.
Please feel free to contact us directly at reviews@njslaw.co.uk so we can discuss this in more detail.

Rated 1 out of 5 stars

Never call NJS for help

This was a complete waste of time and incredibly frustrating.

Communication was awful. Calls weren’t returned, questions went unanswered, and my case clearly wasn’t a priority. I constantly had to chase them for updates, and even then the information was vague and unhelpful.

What bothered me most was feeling pressured to sign documents that weren’t clearly explained. I was asked to sign things I later realized I didn’t actually need to sign, and it felt misleading and rushed rather than transparent or client-focused.

In the end, after everything, I only received £160 for a herniated disc and a sciatica condition I now have to live with for life. That outcome alone says it all.

I would not recommend NJS Law Injury Lawyers to anyone. Look elsewhere.

February 1, 2025
Unprompted review
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Reply from NJS Law

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our firm did not meet your expectations.
At NJS Law, we are committed to providing a high standard of service to all our clients, and we take concerns such as yours seriously. We would appreciate the opportunity to look into this matter further and understand how we may be able to resolve your concerns.
Please feel free to contact us directly at reviews@njslaw.co.uk so we can discuss this in more detail.

Rated 4 out of 5 stars
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I met them on social media after all…

I met them on social media after all they understood my situation very quickly that made me feel confident that UK citizens has very valued and the rights they put my injury compensation forward to HMP prison Bedford which I had accident not my fault and they have put my case forward with the independent examiners and the value with me and put my case front of the necessary understanding I will recommend this law firm with confident and with transparent they work regards erdogan ozcan

December 18, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Good co.u communication

Good co.u communication

December 16, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 4 out of 5 stars

Always available

Always available for any questions we had

December 16, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient, good communication and always made sure I understood everything

December 9, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Easy and straight forward with clear…

Easy and straight forward with clear instructions

December 17, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 4 out of 5 stars

Very helpfull

Very helpfull

December 10, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

From beginning to end everyone from NJS…

From beginning to end everyone from NJS were amazing, always keeping me informed of everything going on and always explaining everything in detail.

I am very happy with the outdoor my case, I highly recommend this company.

Nichola Johnson was amazing, thank you.

December 18, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very helpful as thanks t Abbie a lot

Very helpful as thanks t Abbie a lot

December 18, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Vary good and very helpful and would…

Vary good and very helpful and would use NHS law for any further claims

December 18, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

This company was professional

This company was professional , organised and kept in touch which is rare in this day and age. Stephen Heeley was so on the ball and very easy to deal with. He was professional and got the job done . Well done .

December 17, 2025
Unprompted review
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Excellent service

Excellent service with Stephen he's been a great help with NJS law would highly recommend him thanks to all the team
Kind regards alex

December 15, 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

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