NKD Living Reviews 18

I am submitting this review today to document a significant failure in product integrity and service standards regarding a Psyllium Husk purchase made previously and received 23/03/2024. As of today, the issue is still not resolved, therefore still and 'ongoing experience'.

The item arrived with damaged packaging. As an ingestible supplement, this breach rendered the product unsafe for consumption. When I contacted customer service, they attempted to attribute the damage to me and subsequently ceased all communication. They failed to provide a replacement or refund for a non-conforming, unsafe product.

In my experience, NKD Living's products, customer service, and business ethics fail to meet any reasonable standard. I would strongly advise people to avoid spending their money here. I welcome a public response from the company, though it should be noted they already had ample opportunity to rectify this privately and chose to go silent instead.

“I ordered a supplement from NDK Living about 10 days ago, and it was my own mistake that I ordered the wrong item. However, I immediately contacted their support to request a replacement and received no response despite multiple follow-ups. This lack of communication is disappointing. As a result, I will not be purchasing from them again.”

Great service - the raspberry flavour drops taste great with Coke and other soft drinks. Prompt delivery as well.

Ordered psyllium husk powder through Amazon when it arrived there was a cut in the packet and the powder had leaked out contacted Amazon and they said to contact nkd living via there website which I did twice and not heard anything back

This is better than the liquid tastes very sweet very slight aftertaste however I found if you turn the little scoop upside down and use the handle end to use less stevia powder it taste just like 1 or 2 sugars otherwise if you use the scoop and fill it like I did first time it gives a very sweet measure of an equivalent taste of 3 or 4 sugars. using the handle end upside down gives you the the controlled amount you want with no waste and the tub will last much longer. Not bitter like other sweeteners and saccharine very pleasant taste as long as you don't over do it

I've been using their subscription service for years and my deliveries have always arrived and been very fast. The products are the perfect alternatives to sugar and I love that they offer such a broad Keto range of ingredients. The erythritol gold is my favourite

As I have started a ketogenic diet, I purchased their ketone urine strips from Planet Organic, however many of the test strips as so think that it’s impossible to really tell the colour of strip. Some of them are fine but most have been cut at less than half the size. I tried to get it replaced but Planet Organic have said as it’s a manufacturing issue they can’t replace and they don’t stock them anymore so I have wasted money as with most of the strips they are so think that it’s almost impossible to really tell what level of ketosis I am really in. The company don’t seem to have a telephone number so I can call them to get it sorted out either….so I am left without usable test strips even though I paid for them.

In response to response from Amy (Customer Service Assistant) - as explained I tried with the retailer with no solution as it’s a manufacturing issue from your company. I am unable to add photos for this review but have them which shows the issue. Not sure why Planet Organic would replace them if the issue is how you manufactured them. Disappointing!!

I purchased the ketone test strips from their website, however it expired even before it reached me, as the best before date was earlier in the month. I have since sent the company several emails with images to highlight it is out of date but no response even after all these days. I have emailed to all the email addresses they have including “payment@….”, “s.west@…” etc etc. But no acknowledgement or response. What a disgrace! I don’t want out of date ketone test strips. I want my money back.

The company doesn’t have a telephone for customers to contact, which is not great but that’s the not the issue. The issue is they don’t even respond to customers emails even after a long time…it seems that they just don’t care. It’s all about making money. What a disgrace of a company!

UPDATE - I actually sent the email at noon on Friday. In any case, I got your email yesterday morning saying you will replace and send the tracking. I responded early yesterday asking for a refund as I purchased a new one from a different company during the weekend. Can you please confirm refund of the out of
Date sticks and respond to my email to confirm? Once sorted I am happy to update / remove this review.

Donya

I ordered a bunch of products from this company all the way from Madagascar. I was impressed by the quick processing of my order. I had very specific requirements due to our demanding customs regulations but they complied with all the conditions. The order arrived here in no time ! Not to mention the awesome quality of the products. Very very very satisfied ! Keep up the great work ! I would rate this a 10 stars if I could :) !

I had my icing sugar erythritol today with an expiray date of today. Someone has crossed over the year 22 and wrote a 4 to make it expire on 22/02/24. What a shame. Luckily Amazon refunded me. To be honest you won’t last in the market with such fatal mistakes. Now I’m doubting the stamp on the granular erythritol if its true. I wont buy anything from you anymore.

Bought from this company via amazon prime, expected Friday, nothing arrived, then got message from Hermes to say they had tried unsuccessfully to deliver the item, when we were actually at home. Fraudulent ghosting of delivery attempt - it was needed specifically for today - would not buy from this company again

I bought Erythritol from them and it's amazing! Great substitution for sugar, perfect for Keto or other low carb diets. 5/5 stars!

Product and delivery as promised and at a reasonable price. No complaints.

Bought some ketone test strips and was informed it is going to be delivered within 2-4days. This is the 7th day and still no delivery. The company does not have a phone number that you can call

The price and speedy delivery which I received from NKD Living was excellent. I hadn't ordered sweeteners for a while because of the price and delivery charges but it was free with NKD Living! I've now saved them to my favourites. Great service!

I have had the most awful customer service experience with this company, I would AVOID them at all costs. I was sent a damaged packet and requested a refund. I was instead sent a replacement.
Multiple messages and contact from me to try and get this replacement returned. I sent emails over a period of months to the supposed 'Managing Director', who seemed to have no idea what I was talking about because he couldn't couldn't be bothered to read the email chain.
6 weeks after returning the item and sending proof of tracked postage, no refund, no response. The time and stress this has taken has been absurd, considering it all arose from an error on the seller's part. Complete disregards for customer service.

Edit following response: The reply doesn't reflect the situation. I emailed about the product and asked for a refund instead of a return immediately. Being in personal email contact and having your requests ignored is not the same as a replacement being automatically sent out. The MD agreed to pay my return postage as it was admitted this was your mistake, which is reasonable and not a favour to me.

I sent the package Royal Mail Tracked as I didn't trust this company to act in good faith. Luckily I did so and I received my refund after further chasing this up over a period of several weeks. The parcel was signed for, but coincidentally by somebody not associated with the company.
This doesn't explain why several emails following the return were ignored, including postage screenshots and tracking numbers were completely ignored. Yes, several months and all this hassle later I have now received my refund. I will most definitely share this experience as I wish I had seen a review and had had a heads up before I purchased anything from them in the first place. I had to resort to looking up my options with Trading Standards to get this dealt with.

I have been ordering from NKD Living for 2 years now. Always super fast, reliable delivery. Since quitting my sugar addiction, I recommend the Erythritol & Stevia blend for baking. Quality product that tastes just like sugar in baking.

I ordered the Granulated 1kg Erythritol + Powdered erythritol 1kg + Erythritol Gold Bundle by NKD Living through Amazon at 19.99 on 26th Feb. It is now March 5th and no sign of my delivery.

IF YOU DO NOT HAVE THE PRODUCT AVAILABLE THEN DO NOT OFFER IT FOR SALE.

Little did I know that this company uses the most inept delivery service in the UK.
Unable to contact NKD direct as they only offer an email service which will take at least two days to get a reply.
As for Yodel, again it is virtually impossible to get past the automated system.
To cap it all, Amazon tell me I cannot even ask for a refund.
Never use them again.