Terrible service, the order was placed 18 November for just 1 A4 photo. Now 4 weeks later still nothing. The customer service guy was friendly but hasnt helped me at all. I wouldn't recommend foto.com... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have uploaded a photobook, received a confirmation from foto.com but then weeks after a reply, that they could not find our project in their system, so they returned our payment, so we could submit... See more
Company replied
This is a very unprofessional company, which overpromises and under-delivers, my oder was placed and paid 1 week ago and is still not executed. Don’t use them..
Company replied
I had a special wish for printing my photo on canvas. After a few mails it was clear they could do the job. My wish to see the print of my photo also on the sides of the picture frame. Communicati... See more
Company details
About Foto.com Nederlands
Information provided by various external sources
Foto.com France
Foto.com Nederland
Foto.com Belgium
Foto.com Denmark
Foto.com UK
Foto.com Deutschland
Foto.com is een klantvriendelijke website waar je jouw digitale foto's kunt laten afdrukken. Ontwerp je gepersonaliseerde fotoboek en krijg hem eenvoudig en snel thuisbezorgd. Een fotoboek cadeau doen is de perfecte manier om je favoriete momenten te delen met familie en vrienden. Laat je verbeelding op de vrije loop gaan en maak je volledig gepersonaliseerde fotoboek met je mooiste herinneringen.
Contact info
Belgium
- support@foto.com
- nl.foto.com
What a deception!
The inside of my photo book was great but the cover page is a complete disaster, as the title doesn't appear fully! A pity because the cover page is the most important, the one you see first :(
I double checked my template ND it looked perfectly OK on it. What a déception!!!
I have been using this platform for years and have tens of my photobooks made by them, but it appeared that the last ones were less perfect, and everything is now automatic so when there is something shocking on a cover page nobody notices it, whereas a few years ago, one would have called you before the final printing. Pity.
Fast and reliable service.
Everything went smooth with the order and I am happy with the received photos.
Good and Fast!
Order was treated fast and with quality.
Follow up on status of order online is also very good
Special congrats for having switched the packaging from plastic to carton!
The photos quality is nice
The photos quality is nice and I got them in two days! Also I had some error in my address so I contacted support and the issue was resolved:)
I like the portal a lot!
Vlugge levering top!!!
Picture came with white edges on one …
Picture came with white edges on one side of the photo. In the proof there was no white line.
Photo quality was not quite as good as …
Photo quality was not quite as good as the previous time we used foto.com - images were blurry and dark.
Great quality but delivery took way too long
Great quality but delivery took way longer than normal and what i'd expect. It took over a week from the 'vezonden' email.
I print photos 10x15
I print photos 10x15. Quality is quite good (sharp etc.) but fotos are very dark. Looks like printed in home not by proffessional company. I took best foto paper so maybe printer was wrong calibrated or something else. In every device (laptop, tv, phone, tablet)my photos looks normal (not so dark) but I got really dark. On some of it I can't see what is on picture. I tried to print my photos in Emte , just to check and looks great, same like in digital. So I waste my money and time because delivery is from Belgium.
The Photo was very dark
The Photo was very dark. Not the same as original.
I need to have it re printed.
How can I return and have another one printed?
The photos where very dark :(
Even worse than HEMA printing which was …
Even worse than HEMA printing which was surprising! Just the paper is better
Disappointed
I had very high expectations, but was disappointed when I received my photos because they look very "washed out." We had professional portraits taken and purchased the files to print ourselves, but the prints look very poor compared to the images we can view digitally on screen. I know there is a difference between screen colors and print, but this was very disappointing. We will probably try a different company to get better prints of our photos.
Photo album
Everything was fairly easy to do, and delivery took about a week or so. I couldn't figure out how to add text to the album unfortunately, otherwise it would have been perfect.
The delivery was made well in time!
I was happy it came only 2 days after. The package was well sealed and taking into account the weather disturbance to the images if left long in the mail box.
I will probably have them printed with FOTO.com again in the future!
I had a special wish for printing
I had a special wish for printing my photo on canvas. After a few mails it was clear they could do the job.
My wish to see the print of my photo also on the sides of the picture frame.
Communication with the customer service was fast and friendly. Delivery to the Netherlands within 11 days is fine.
The result of the print is nicely positioned on the frame and has a nice warm feel.
Delivery
Please, do not put delivery times on your website that you can simply not meet. I needed the photos I ordered to be delivered on time. It was important for me to have them today - sadly, they're still not here. At this point not even quality matters to me. Highly disappointed. I wouldn't order anything from this website again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







