Pandora Reviews 

I ordered three rings in size 54. When I received the parcel, I found that the rings were too small, so I immediately placed a new order for size 56, which I received and paid for.

I returned the complete order of size 54. However, I was later informed that one ring was supposedly missing from my return. As a result, there is still an outstanding balance in my Klarna account for an item that I did, in fact, return.

Fortunately, I took a photo of the return parcel before sending it because I had a feeling something might go wrong. The photo clearly shows that all the returned items, including the ring they claim is missing, were inside the parcel. I have provided this evidence, but it has been ignored.

I find it unacceptable that I am being asked to pay for an item I returned and for which I have provided supporting evidence. Despite multiple attempts to resolve this matter, my concerns have not been properly addressed, and I feel that no one is willing to investigate the issue fairly.

I request that this case be reviewed again, taking my evidence into account, and that the incorrect outstanding balance be removed from my Klarna account. If this cannot be resolved, I will consider escalating the matter through the appropriate consumer protection channels.

I am extremely disappointed with Pandora’s after-sales service in the Netherlands.

I contacted Pandora more than one month ago regarding a defective safety chain (order PNDNL01770116) purchased through the official website. The product never worked properly from the beginning and is now completely unusable. I sent videos, pictures, proof of purchase, and a detailed explanation of the issue.

Instead of receiving proper assistance, I was ignored for weeks. After chasing customer service multiple times, I received dismissive and unprofessional responses, including being told I had contacted the “wrong email address” — despite Pandora previously confirming that my complaint had already been forwarded internally.

At this point, the issue is no longer just the defective product, but the terrible customer service experience. No accountability, no urgency, no respect for the customer’s time.

For a global company that presents itself as premium jewelry, this level of support is honestly embarrassing.

A huge disappointment! After placing an order, I realized my house number doesn't appear in the confirmation email and reached out to the Customer Care team (within ~10 mins) to ask for their help to add it. In their confirmation email it's clearly stated that I would be notified once the order is shipped. So I understand that it wasn't shipped. Instead of handling this with "care", they simply pushed this back to me and asked me to contact "their" shipping provider to correct my address (I have no barcode info yet...). They kept on responding with the same so-called solution which was far away from customer care. Will never ever again shop from Pandora.