Booked a trip to Iceland with a lot of excursions, realised that our program was a bit too charged so decided to cancel one cause possibility offered in terms . No problem, no questions asked, refunde... See more
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The tour was perfect and everything was well organized, The vineyard experience was amazing, great food and wines at a beautiful location, All hotels were 4 stars and really nice. Only Mino’s hotel wa... See more
Company replied
I've used Secret Escapes twice this year and would highly recommend them. Everything was as it should be and the booking process was easy. Our first trip was to Berlin and had to be delayed as my husb... See more
Company replied
Easy to book. Description of the trip true to experience. Everything was well described, we had no surprises. The price of the trip was really good. Flight + hotel + rental car was just amazing. We... See more
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Company details
About Secret Escapes
Written by the company
Over Secret Escapes
Bij Secret Escapes bieden wij onze members gratis toegang tot duizenden lage prijzen op luxueuze, zorgvuldig geselecteerde hotels en reizen in binnen- en buitenland.
Wij onderhandelen met onze hotelpartners over de beste tarieven en bezorgen deze rechtstreeks in je inbox. Je kunt bij ons een breed scala aan terugbetaalbare hoteldeals en flexibele vakanties vinden, evenals duizenden onweerstaanbare aanbiedingen en talloze bestemmingen over de hele wereld. Wij selecteren zelf de beste aanbiedingen en zorgen voor nog meer data dan ooit tevoren, ook tijdens vakanties en weekenden. Wij weten dat het allemaal draait om het krijgen van de beste deal voor je volgende break, daarom werken wij nauw samen met onze partners om ongelooflijke reizen samen te stellen - of het nu gaat om een korte stedentrip, een zalige strandvakantie of een ver avontuur.
Een van onze bedrijfswaarden is 'Wij zorgen voor elke reis' en dat menen wij echt. Wij zijn dankbaar dat je ons je kostbare vrije tijd toevertrouwt en ons klantenserviceteam staat altijd klaar om je te helpen met alles wat je nodig hebt om je reis geweldig te maken! Neem gerust contact met ons op als er iets is waar wij je mee kunnen helpen.
Bij Secret Escapes bieden wij onze members gratis toegang tot duizenden lage prijzen op luxueuze, zorgvuldig geselecteerde hotels en reizen in binnen- en buitenland.
Wij onderhandelen met onze hotelpartners over de beste tarieven en bezorgen deze rechtstreeks in je inbox. Je kunt bij ons een breed scala aan terugbetaalbare hoteldeals en flexibele vakanties vinden, evenals duizenden onweerstaanbare aanbiedingen en talloze bestemmingen over de hele wereld. Wij selecteren zelf de beste aanbiedingen en zorgen voor nog meer data dan ooit tevoren, ook tijdens vakanties en weekenden. Wij weten dat het allemaal draait om het krijgen van de beste deal voor je volgende break, daarom werken wij nauw samen met onze partners om ongelooflijke reizen samen te stellen - of het nu gaat om een korte stedentrip, een zalige strandvakantie of een ver avontuur.
Een van onze bedrijfswaarden is 'Wij zorgen voor elke reis' en dat menen wij echt. Wij zijn dankbaar dat je ons je kostbare vrije tijd toevertrouwt en ons klantenserviceteam staat altijd klaar om je te helpen met alles wat je nodig hebt om je reis geweldig te maken! Neem gerust contact met ons op als er iets is waar wij je mee kunnen helpen.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- nl.secretescapes.com
4.2
Great
993 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We booked a trip to Japan via Secret…
We booked a trip to Japan via Secret Escape as we have booked a trip to Vietnam and was very pleased, we thought this trip would be the same, but what a disappointment
First we try to get in contact with the travel agent but Secret Escape customer dept refuse to give us the name of the travel agent, we called them several times months before but no response or help, they told us to wait for the name
We got it 8 days before our travel and it was to late to change hotels the name of the travel agent it is VIO and we do not recommend them, we could only change some of the hotels in the end of the trip but they quoted very high price so we booked other hotels by ourselves as we got tired of the small rooms in overbooked hotels
It ment double charge for us as they do not refund
Also the planning of the trains was bad we had to change 3 times between Kanazawa and Hiroshima instead of a direct trip
We strongly advise not to book a trip to Japan via Secret Escape and VIO
Japan is great and we booked our own guides and tours during the trip
April 1, 2026
Unprompted review
Reply from Secret Escapes
Dear Maria,
Thank you for reaching out via Trustpilot.
I'm sorry to hear you've had trouble reaching Secret Escapes - this certainly isn't the experience we want for our members.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Kind regards
Percy
Secret Escapes team
Snel en efficient
March 29, 2026
Unprompted review
Reply from Secret Escapes
Hallo Hans,
Bedankt voor uw feedback hier op Trustpilot.
We zijn blij dat u tevreden bent met onze service.
Vriendelijke groeten
Owen
Secret Escapes Team
Special occasion holiday to Japan…
Special occasion holiday to Japan flying via Doha with Qatar Airways on 14th May .
Extremely disappointed with the customer service response on my ask to refund my money as Qatar Airways are now giving refunds to 15th June due to the Iran conflict.
I was told this would not be possible and I would need to wait until the flight is cancelled. This is disgraceful when they could quite easily request the refund from the airline now! And I could get on with booking another holiday!
Very frustrating and utterly unhelpful to my situation. They could not guarantee a full refund on the cancellation by the airline only that I may be offered a different option and this could be only a few days before my holiday dates! What good is that when holiday dates are already agreed with work!
Asked to speak to a manager but no one available.
Not helpful at all!
March 26, 2026
Unprompted review
Reply from Secret Escapes
Dear Audrey,
Thank you for reaching out via Trustpilot.
I'm sorry to hear you've had trouble reaching Secret Escapes—this certainly isn't the experience we want for our members.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Please be aware that our team is currently working in strict date order to ensure fairness for all our members. We understand that these delays are frustrating; however, it is essential that we follow these guidelines under the current circumstances to ensure every inquiry is handled correctly.
Kind regards,
Owen
Secret Escapes Team
Reply from Secret Escapes
Hallo Chris,
Wij danken u voor uw feedback hier op Trustpilot.
Wij zijn blij dat u tevreden bent over onze service.
Met vriendelijke groet,
Martin
Secret Escapes Team
Great Experience
Easy to book. Description of the trip true to experience. Everything was well described, we had no surprises.
The price of the trip was really good. Flight + hotel + rental car was just amazing. We really enjoyed our week. I recommend Secret Escape.
September 21, 2025
Unprompted review
Reply from Secret Escapes
Dear Delphine,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Mason
Secret Escapes team
Very prompt in responding and I get all…
Very prompt in responding and I get all the details right away. On a separate subject, how can I change my email address on the box?
August 27, 2025
Unprompted review
Reply from Secret Escapes
Hello,
Bedankt voor uw feedback hier op Trustpilot.
We zijn blij dat u tevreden bent over onze service en het is fijn om te horen dat onze reisaanbiedingen aan uw verwachtingen hebben voldaan.
We hopen u in de toekomst te kunnen inspireren met nieuwe aanbiedingen.
Vriendelijke groeten
Percy
Secret Escapes Team
superefficient en goed
July 4, 2025
Unprompted review
Reply from Secret Escapes
Hallo Paul,
Bedankt voor uw feedback hier op Trustpilot.
We zijn blij dat u tevreden bent met onze service.
Vriendelijke groeten
William
Secret Escapes Team
Reply from Secret Escapes
Dear Chris,
Thank you for your review on Trustpilot.
We are glad that you are satisfied with our service and it is great to hear that our travel offers have met your expectations.
We hope to inspire you with new offers in the future.
With best wishers,
Jamila
Secret Escapes Team
Experience with illness
I was unable to travel due to illness and the hotel did not even refund a portion of the price attributable to the non-used (included) breakfast and other variable cost. Also, no effort visible to occupy my room with other clients.
January 4, 2025
Unprompted review
Reply from Secret Escapes
Dear B. Suchland,
Thank you for reaching out via Trustpilot.
I'm sorry to hear you've had this experience.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Thank you for your ongoing patience,
Percy
Secret Escapes team
Great but not perfect
The tour was perfect and everything was well organized, The vineyard experience was amazing, great food and wines at a beautiful location, All hotels were 4 stars and really nice. Only Mino’s hotel was not at the same level. The hotel was old and very poorly maintained and dirty…breakfast was done with very low quality and old ingredients. This could be improved. Last thing to be improved is the car rental company. We had Surprice. They force you to do a very expensive insurance and if you have a problem they won’t help you and Secret escapes also do not support you. Still our holiday was great!
August 13, 2024
Unprompted review
Reply from Secret Escapes
Dear Daniela,
Thank you for reaching out via Trustpilot.
I'm sorry to hear you've had some issues with your booking.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Thank you for your ongoing patience,
Percy
Secret Escapes team
Excellent customer service
I've used Secret Escapes twice this year and would highly recommend them. Everything was as it should be and the booking process was easy. Our first trip was to Berlin and had to be delayed as my husband was ill-they couldn't have been more helpful and made it so easy to switch our dates for free. The second trip was to Birmingham and the extras included in the hotel really made the trip.
August 14, 2024
Unprompted review
Reply from Secret Escapes
Dear Gemma,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you enjoyed your escape, and it isn't too long until the next one!
Best wishes,
Millie
Secret Escapes Team
Hotel Ranya Riad &Spa in Marrakesh was…
Hotel Ranya Riad &Spa in Marrakesh was niet comfortabel, hele kleine kamers, geen zwembad, slecht restaurant.
July 3, 2024
Unprompted review
Reply from Secret Escapes
Beste Celeste,
Bedankt voor uw feedback hier op Trustpilot.
Het spijt ons om te lezen over de problemen met uw kamertype. Wij willen dit graag onderzoeken. Kunt u ons uw reserveringsgegevens doorgeven? Wij hebben u een direct bericht gestuurd.
Vriendelijke groeten
Jamila
Secret Escapes Team
Well designed and craft website
Well designed and craft website. Detail itineraries with pictures. Just follow the steps and the booking is confirmed.
February 19, 2024
Unprompted review
Reply from Secret Escapes
Dear Ng Yin Wan,
Thank you for your feedback regarding your recent booking experience.
We hope you have an amazing time at your booked hotel.
Best Regards
Ali
we kregen nog een extra upgrade en…Dukes palace is super
we kregen nog een extra upgrade en zaten in Dukes palace zelf. Wat een gigantisch mooi hotel en super service
January 25, 2024
Unprompted review
Reply from Secret Escapes
Beste Elly,
Hartelijk dank voor uw feedback over uw recente boeking bij secret escapes in Dukes' Palace Residence. We zijn blij om te horen dat u ervan genoten heeft.
We hopen u in de toekomst te kunnen blijven inspireren.
Met vriendelijke groet
Alice
Booking with Secret Escapes
Secret Escape always has great offers with"extra's" and so easy to book a trip. Good information about the property and payment is effortless and so quick.
January 6, 2024
Unprompted review
Reply from Secret Escapes
Dear Sue,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
William
Secret Escapes team
It that the best and the most competitive price among websites
It that the best and the most competitive price that I found among the other web sites.
I recommend people to consider your nice offers.
Thanks
September 25, 2023
Unprompted review
Reply from Secret Escapes
Dear Kami,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We are happy to hear that you like our offers and hope to inspire you with new escapes in the future.
Best wishes,
Percy
Secret Escapes Team
Good service of Secret Escapes
Good offer, easy booking, efficient support
April 11, 2023
Unprompted review
Reply from Secret Escapes
Dear Anton,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
William
Secret Escapes team
Booked a trip to Iceland
Booked a trip to Iceland with a lot of excursions, realised that our program was a bit too charged so decided to cancel one cause possibility offered in terms . No problem, no questions asked, refunded within 3 days. I call that top service!
January 15, 2023
Unprompted review
Reply from Secret Escapes
Hallo Fem,
Bedankt voor uw feedback hier op Trustpilot.
We zijn blij dat u tevreden bent met onze service.
Vriendelijke groeten
William
Secret Escapes Team
Overnight stay, reasonable experience.
We stayed at this hotel just one night, passing through Amsterdam. Bit of a 'what-you-see-is-what-you-get' experience. No frills, functional, little personal interaction and the restaurant was closed so we had to order in some food (unexpected). Decent bed; breakfast quite good; bathroom strangely visible (glass walls), bit odd. Metro station quite close. Nothing great here, and a bit overpriced for what you get.
January 6, 2023
Unprompted review
Reply from Secret Escapes
Dear Gearoidin,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
William
Secret Escapes team
Reply from Secret Escapes
Dear Bob,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you enjoyed your escape, and it isn't too long until the next one!
Best wishes,
William
Secret Escapes Team
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