NM Money Reviews 

4,793
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We obviously compared the exchange rate with several companies and NM Money, along with 2 others, offered the best rate. Usually we would head into town to buy our Euros but we decided to buy online a... See more

Rated 5 out of 5 stars

Absolutely terrific service from start to finish (St. John’s Branch, Liverpool). As a frequent flyer I always get a small amount of cash for arrival at the destination airport just for emergen... See more

Rated 5 out of 5 stars

Have to say, Euro Exchange or NM exchange in the shopping centre, too many branches, little shoutout to Harry & Thanvisri was super helpful, advised the best rates, and also had knowledge on buying ba... See more

Rated 4 out of 5 stars

Easy transaction and best rate available at the time. Home delivery option was chosen but the money arrived 2 days before the date specified on the order! Unfortunately there was no-one in when the mo... See more

Company details

  1. Currency Exchange Service
  2. Financial Institution
  3. Gold Dealer
  4. Money Transfer Service

Written by the company

Pop in to an NM Money branch or visit our website today to get great rates on over 70 travel money currencies with no commission. Next day home delivery is available, or you can buy and collect from over 190 eurochange or NM Money branches across the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,793)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy option

Easy to use website and next day delivery made ordering currency online the efficient option. One of the best exchange rates available helped too

June 5, 2022
Rated 5 out of 5 stars

Fast and reliable

This is the first time I used NM Money as it has the best rate compared to several competitors. The process was easy and smooth, the money was delivered as stated.

June 4, 2022
Rated 5 out of 5 stars

Great rates

Great rates and really easy to pick up at a branch or have delivered. I've used them several times and the service has been excellent every time.

June 4, 2022
Rated 2 out of 5 stars

Poor service and buy back guarantee is pointless

Ordered some dollars and got an email telling me I could collect from Braehead at 11.30am. I went over in my lunch hour, arriving at 12.30pm.

Had to wait while the guy in front of me had an argument with the girl in the kiosk. When it was my turn she said "you're the same as him", which apparently meant they hadn't packed either of our orders yet. She told me she'd do it right now and would text me in five minutes when it was ready.

Half an hour later, no text, so I went back and finally got my money. At this point I discovered that the guaranteed buy back only covered a small percentage of the money, rendering it pointless.

Won't be back.

June 3, 2022
Unprompted review
NM Money logo

Reply from NM Money

Hi Andy,

Thank you for taking the time to leave us a review.

We're sorry to hear of the behavior you have described whilst visiting our branch.

Unfortunately we have not heard back from you so would be unable to complete any further investigation.

Should you wish to discuss this further, please contact us on either 0333 240 1687 or email us at customer.services@eurochange.co.uk

Kind Regards,

eurochange customer support

Rated 1 out of 5 stars

very disappointed l ordered my holiday…

very disappointed l ordered my holiday money last night to pick up this morning and the shop in burnley is closed, l rung HQ and they told me it should be open the excuse was sickness so ok but get some cover for the shop lf it is closed again tomorrow l will not be able to pick it up because of their weekend shutdown and my work commitments then l lose money (administration) ten pounds through no fault of mine.

June 2, 2022
Unprompted review
NM Money logo

Reply from NM Money

Hi Paul,

Thank you for taking the time to leave us a review and to speak with me on the phone.

We have reached out to you to discuss your concerns and are happy to see that you have now been able to collect your order from our Burnley branch.

Thank you again for your patience whilst we looked to resolve this matter for you.

Kind Regards,

eurochange customer support

Rated 5 out of 5 stars

NM Money deliver competitive exchange…

NM Money deliver competitive exchange rates and provide a range of options for your currency to be delivered.

I have always used them over the conventional high street options as they provide a secure hassle free highly efficient service .

May 30, 2022
Rated 5 out of 5 stars

The cheapest in town. ⭐️⭐️⭐️⭐️⭐️

Absolutely terrific service from start to finish (St. John’s Branch, Liverpool).
As a frequent flyer I always get a small amount of cash for arrival at the destination airport just for emergencies on onward travel.
I have been using the local Post Office for convenience sake…..Never again. No wonder they say 0% commission, when the exchange rate is so poor.
For 300 Romanian Leu they quoted me £62 whereas NM Money charged me £56.79. That’s over £10 difference per £100. By far the best rate offered by anyone.
I certainly will be using them for any future journeys and would highly recommended them.
A special mention to Daniela, Michelle and Sarah at the branch I used. Very friendly, helpful and professional.
Thanks NM Money.
⭐️⭐️⭐️⭐️⭐️

May 25, 2022
Unprompted review

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