No1 Lounges Reviews 

I had a previous trip cancelled due to a bereavement and when I went to rebook I dealt with Maisie who was fantastic.

Amazing customer service by Jaimie. I booked online and money was taken from my bank but no booking email or reference. I emailed No1 Lounges and Jaimie dealt with my issue efficiently.

As a frequent flyer I Was happy to see the new lounge at Luton AirPort open after a long wait.
Visited my lounge on 25th July 2024 using my Priority Pass.
At the entrance I was greeted by a lovely smiling lady called VAL. ( great personality ) she whisked me through checking procedures in minutes.
Went upstairs and was greeted by lovely new lounge. Very well laid out and pleasant friendly staff.
My only hope is the new company limits the reservation as it disappoints the Priority Pass holders who are refused entry saying the lounge is full because of reservations. This was the case with the last company where on many many occasions I was refused entry. Wishing the new company the best. I certainly as a frequent flyer from Luton will be visiting regularly.

I sent an email to Maisie Allman and within a matter of minutes had a reply confirming My Lounge permitted smoking. Excellent customer service, thank you 😊

Fantastic service and incredible quick response to my question from Jaimie Brown

Made a booking online but no confirmation received. Not sure I input email address right so contacted enquiries and Maisie Allman sorted everything by return. Great service and gives confidence of booking with No1 Lounges.

Jaimie helped me with a enquiry I needed dealing with. Very professional and timely.

After a terrible experience where are flights were delayed then cancelled, Maisie Allman, a guest representative, was amazing and swiftly amended our booking to a lounge 3 days later which was greatly appreciated and rare in response nowadays.

I had been charged double for the lounge I had booked. After a couple emails and some proof of a double payment, Jaimie Brown has now reimbursed me for one of the payments.

Fantastic customer service. I booked a lounge and my money was taken. Website however crashed and I didn’t get confirmation of the booking. This was sorted very quickly and efficiently by Maisie Allman at customer support. I now have my confirmation email. Thank you Maisie.

Big shout out to Maisie Allman for her excellent customer service in re-booking a visit to LGW No1 Lounge following a flight cancellation last year. No hassle at all using our credit.

Maisie Allman to the rescue! I was hopeful of treating my family to the lounge experience, but had difficulty making the booking. Maisie sorted for me, very efficient, responsive and helpful - thank you.

Staff no helpful and no respectfully
We feel not welcome there they don't want u to stay by the window
Never go there again £96 not worth to go

Jaimie Brown dealt with my enquiry swiftly.

Our flight got cancelled from Gatwick to Heathrow and we had a group of 6 booked for the lounge.
I emailed and straight away was offered a credit for the lounge. Maisie was great and has booked our lounge for our next holiday. It was straight forward and hassle free. Thank you

My grateful thanks to Maisie Allman who was brilliantly helpful to me. Several emails went back and forth, and she was attentive throughout and ensured my questions and queries were well taken care of. She also took the trouble to check the final booking for me to ensure all will be well next week. Thank you very much for this terrific service.

I accidently mistyped my email when making a booking. I was unable to access the booking to correct the mistake. I contacted No 1 Lounges via the form on the website and within 10 minutes received an email from Maisie Allman to inform me the mistake had been corrected and I then received a confirmation of my booking as well. Excellent and prompt service

Customer Service

Customer Services

Jaimie Brown in customer services was amazing in sorting out a booking error that we noticed less than 24 hours beforehand. It would’ve been so easy to just say ‘sorry there’s nothing we can do’ but Jaimie was quick and responsive to sort out the issue - thank you!

We booked No1 lounge for a flight where my wife and 3kids were taking a trip to Spain. We needed to make a switch from North to South Terminal lounges and connected with - ​Maisie Allman via email who was fantastic. She was fast, responsive and super professional. She helped us navigate the change and let the staff know - who were very accommodating. This is a popular lounge that can get crowded but guest relations representatives like Maisie who go above and beyond really make the difference. We were thankful for the lounge to contain the kids pre-flight! Thank you Maisie

The No1 Lounge at Gatwick North is a disaster from start to finish. Upon arrival, we were turned away and told to come back in 30 minutes in the most condescending of terms, only to be berated for sitting in a poorly marked "reserved" area while retrieving jackets from our bags. This hostile welcome set the tone for our entire miserable experience.
When we finally entered the lounge, we were appalled by its unkempt and chaotic state. The staff seemed determined to make guests as uncomfortable as possible, with their unhelpful attitudes and condescending manner. Finding a seat was nearly impossible, and when we did sit down, we were promptly told to move without any explanation of where we could actually sit, we were gobsmacked to see another couple sit in the same seats only minutes later who were left unhindered.
The food situation was nothing short of revolting. Not only were the options severely limited, but we witnessed a guest brazenly contaminating the buffet by sampling food directly from serving pots and returning it - all while staff turned a blind eye to this blatant health hazard. The bar was woefully understaffed, with a single server struggling to manage an endless line of thirsty, frustrated patrons.
To add insult to injury, the lounge's advertised 3-hour stay is a complete fabrication. In reality, you're max stay is 3 hours before your flight, not allowing for the min 45 mins to get to and board your flight, significantly reducing your time in this so-called "luxury" space.
The staff's utter disregard for customer satisfaction was evident in every interaction. Their sole aim seemed to be making guests' experiences as unpleasant as possible. This lounge is the epitome of false advertising, promising a premium experience but delivering nothing but frustration and disappointment.
I cannot stress enough how strongly I advise against using the No1 Lounge at Gatwick North. Save yourself the money, time, and inevitable aggravation. This was, without a doubt, the worst airport lounge experience I've ever had the misfortune to endure.