Noblepawtrait Reviews 

625
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the excellent quality of the custom shirts and pet portraits, noting that the fabric is very soft and beautifully crafted. People also appreciate the straightforward ordering steps, helpful design previews, and lovely final products that make wonderful gifts for family members. Some reviewers were not happy with long delivery delays, unhelpful responses, and a general lack of communication from customer support. A few other people also felt that waiting months without receiving any tracking information or getting updates on their missing items was extremely frustrating.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent reproduction of pet photos and soft... See more

Order

Reviewers mention ambiguous feedback about order experiences, as opinions are sharply divided. While some... See more

Response time

Customers consistently note negative experiences with response time, frequently waiting a week or more to... See more

Quality

Customers expressed great satisfaction with the product quality, highlighting that the shirts and portraits... See more

Customer service

People report negative experiences with customer service due to extremely difficult communication and delayed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They were very receptive to my feedback on the design previews and we ultimately got a design that I like and the shirt is great quality, but I am giving 4 stars because every aspect of the proc... See more

Rated 4 out of 5 stars

Everyone loves it! I had had any requests for another shirt it would be to make the pet pic a tad smaller. Thank you!

Rated 5 out of 5 stars

Excellent reproduction of dogs photos; easy process to upload and preview. Came within ten days. Shirt is very soft and held up well to washing. Generously sized.

Rated 5 out of 5 stars

The shirt I picked out was blue-green with some peachy-orange flowers, along with Sophie, my roommates dog from 2018. He got it right on his birthday so shipping was great. Price was decent as well. T... See more


Company details

  1. Pet Store

Information provided by various external sources

Noble Pawtrait Is All About Creating Fun And Unique Custom Pet Portrait Dedicated To Help Pet Owners To Express Their Love, Affection, and Sometimes Even Their Obsessiveness, With Their Pets.


Contact info

3.3

Average

TrustScore 3.5 out of 5

625 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(625)

38 reviews in the last 12 months

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Rated 4 out of 5 stars

The print is perfect

The print is perfect, I just don't really love polyester. The design is very cute though.

December 4, 2023
Noblepawtrait logo

Reply from Noblepawtrait

Hi Lisa, thank you so much for your review. We are so happy that you like our product. We always to improve our product more and more to best serve our customer. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

My husband ordered a pair of pajama pants for our son. We received our order and it was the incorrect size. We ordered a kids XL. What we received was a kids small with a tag labeled as XL. My husband then contacted the company about their mistake. They took days to respond to back to our inquiry. They then asked us to send pictures with measurements of the item. My husband did this and again did not receive a response back for days. I tried contacting them through instagram as well, but no one would return my messages. After a few day, we received a message stating that the item that we received was within their margin of error. I was also accused of incorrectly measuring the item. The picture that was submitted was a picture of the pajama pants with a measuring tape next to it. They said we were not able to get a new pair sent out to us because it was within their margin of error. Keep in mind i ordered a kids XL and received a kids small. They then said we could order another one with 25% off. Why would i order again if they cannot make good on my first order. We explained to them that we do not wish to order again and would like our money back. As their website states 100% money back guarantee. As of today, we have yet to hear back from this company about our refund. I do not recommend ordering from this company. It is a scam and they will take your money. They do not make good on thier mistakes. There are other companies on Amazon that sell the same product and have better quality products, cheaper prices, and better customer service.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

SHIPPING TIME LINES ARE A JOKE

SHIPPING TIME LINES ARE A JOKE! I ordered these shirts back in November, which, according to their Christmas time line, was plenty of time to receive by the 25th. They sent me an email on Dec 4th stating that these had been shipped out. I continued to check tracking info but there was no movement until the 22nd of Dec, which was too late to arrive by Christmas! Why say that it's shipped if it really hasnt'?? Each time I contacted customer service to inquire about my gifts, I was give a canned response that didn't even address my concern. I was told that production time is up to 10 days and then shipping can be up to 2 weeks. Allowing for the max amt of time, which totals 24 days, that would've given me enough time to receive it by Christmas, and since I ordered in November, right after Thanksgiving, the package should've been here!
So, Christmas Day arrives and I have 2 family members without gifts from me! I felt so bad, especially since I ordered these in plenty of time. :(. Wish I would've ordered elsewhere.
Lastly, these shirts are very low quality 100% polyester, but, not the nice, comfortable weight. These are a cheap, rough weight that will stick to your skin if you wear these on a warm day. I will never order from this company again ~ HORRIBLE EXPERIENCE!

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Items weren’t expected by Christmas but…

Items weren’t expected by Christmas but did arrive in time! Quality is excellent and customer service is awesome as well. Would definitely recommend and purchase from them again!

December 23, 2023
Unprompted review
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Reply from Noblepawtrait

Hi Darren, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

Rated 1 out of 5 stars

Thought I'd give them a second chance...

Ordered at the very beginning of December and paid extra to get rush production and shipping. Item supposedly shipped December 10th. Here it is, December 24th, 14 days later and the only movement on the package is 8 different scans at some facility in Jamaica, NY. They use some fly-by-night shipping company and they're absolute garbage! So much for being able to give this as a Christmas present! I thought I'd give them a second chance since I bought from them before and the same thing happened, but there certainly won't be a third time!!!
***Edit - it is now December 30th and I STILL have not received my order. Package is still scanned daily in Jamaica, NY by their so-called "shipping partner". Only response I have received from customer service regarding my shipment was to check the tracking info, that it had been updated. NO IT HASN'T!!! IT'S BEEN CONTINUALLY SCANNED IN JAMAICA, NY SINCE DECEMBER 10TH!!!
Save yourself the headache and BS of dealing with this company and buy from one of the others several that do the same type of customization!!

December 22, 2023
Unprompted review
Rated 2 out of 5 stars

There is no way this company has a…

There is no way this company has a rating this high!! They have to all be people who work at this company because this company is a scam I ordered in November 25th ( a custom door hanger for my father for Christmas) and here it is Dec 20th and nothing no tracking info no response to emails and I have seen other comments on their Facebook of other customers going through the same thing. They never receive their orders! They never respond to emails or direct messages on Facebook. They just take your money and scam you the customer service phone number they provide on their website doesn’t work either. Shame on you for taking advantage of ppl like this !! I paid through PayPal so I am putting a claim in through them to hopefully get my money back because they won’t do the right thing and refund people. Please please read some of the 1 star reviews on here because they are the true reviews you can also go to their Facebook and instagram pages and see the comments from other ppl they have scammed UPDATE 12/23/23 I did receive my package today finally so I gave it 2 stars however I’m am not to impressed with the product it’s ok but is cheaply made and all the hassle and worry about if I was even going to receive the package made this a bad experience and I still won’t buy from this company again. I ended up ordering something else for my father so I had a gift for him on Christmas because I had no idea if I had been scammed or not. So I ended up spending more then I needed to and money is tight I was going to file a claim with PayPal to get a refund from Noble pawtrait but because the package did end up coming (way way late) I probably won’t be able to do that now I read their replied to my review and they go more in depth about how long it takes to ship however my package took longer then what they said and it is advertised on their website that shipping would be 1-2 weeks! So that’s a lie and the fact that you can’t respond to your customers emails about their concerns is really what made this experience so bad and the product I received was just cheaply made and didn’t justify the price I would still not recommend this company for all the reasons stated above

December 18, 2023
Unprompted review
Noblepawtrait logo

Reply from Noblepawtrait

Hi Kristen, thank you for reaching out to us. Our product will take time for production since it's a custom product. Regarding the time frame, the item will take 7-10 business days for production and 1-2 weeks (not including weekend days) for shipping.

We always hope the customer can receive the package as soon as possible, unfortunately, during the shipping timeline, we might not able to control the shipping process. The package may not arrive exactly on your expectation date but we will ensure it arrive within the timeframe. Please kindly understand.

We also follow up your order with the shipping office regularly. In case you do not receive the package, please don't worry, we will process refund to you.

Rated 1 out of 5 stars

No one will respond to my emails

No one will respond to my emails! I am now worried this is a scam I placed an order in November 25th for a custom door hanger and haven’t gotten any shipping info! No tracking number nothing ! I emailed 3 times no response this is a Christmas gift and now after seeing some other reviews I am worried I won’t be here at all

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

BEYOND EXPECTATIONS

-first of all am new to online purchases, therefore nervous.
-I was impressed that real pet photos could be downloaded for the product I wanted.
-I made two spelling mistakes, contacted customer service and they made the changes right away
-I was beyond thrilled with how amazing and realistic the finish product is!
-I am looking forward to future purchases with Noble pawtrait, Thank you

November 4, 2023
Noblepawtrait logo

Reply from Noblepawtrait

Hi Natalie, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

Rated 5 out of 5 stars

You did very well

You did very well, package arrived fast, and in mint condition! And most important, it's a quality product, my niece was delighted!

November 4, 2023
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Reply from Noblepawtrait

Hi Kosst, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

Rated 5 out of 5 stars

They put our cats face on a Hawaiian…

They put our cats face on a Hawaiian Shirt. Say no more. Will post further reviews on Christmas day when my partner/cat daddy/loud shirt wearer opens his gift! He's gonna poo his pants 🤣

November 3, 2023
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Reply from Noblepawtrait

Hi Mel, thank you so much for your review. We are so happy to hear that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. Have a great Christmas :)

Rated 5 out of 5 stars

Cat poster - amazing!

Ordered poster of my two cats and its amazing. Best gift ever!
Delivery took 3 weeks, its fast, because i live on the other side of planet :D
So recommend!

November 10, 2023
Unprompted review
Noblepawtrait logo

Reply from Noblepawtrait

Hi Mairita, thank you so much for your review. Glad to hear that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

Rated 5 out of 5 stars

I bought it for my husband for…

I bought it for my husband for Christmas. He hasn't opened it yet, but I know he's going to absolutely love it.

November 4, 2023
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Reply from Noblepawtrait

Hi Patience, thank you for your review. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. Have a great Christmas :)

Rated 5 out of 5 stars

Shirt came out great!

November 3, 2023
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Reply from Noblepawtrait

Hi Joelle, thank you so much for your review. We are so happy that you like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

Rated 5 out of 5 stars

It was an amazing gift for my partner

It was an amazing gift for my partner. He said the best ever!

October 4, 2023
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Reply from Noblepawtrait

Hi Veronika, thank you for your review. We are so happy that your partner like our product. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

Rated 1 out of 5 stars

Don't buy anything from this company!

Don't buy anything from this company!! I bought a shirt a while ago and the shirt was great. So, I bought another one same size, same picture, just different color. The shirt was so different...the size was way smaller, the photo was blurry and customer service did not help at all. The first shirt had nice double stiching, the new shirt was NOT the same quality. Don't buy from this company or you'll be very disappointed!!!!

October 6, 2023
Rated 4 out of 5 stars

It wasn't clear on receipt of my money…

It wasn't clear on receipt of my money that my selections had been made. I got a generic picture of a shirt that was on the website on my receipt. Very happy with the purchase, which was here way quicker than I anticipated and the quality seems excellent. It will be a xmas present, so can't comment on the duribilty. Very happy apart from the initial anxiety.

October 7, 2023
Noblepawtrait logo

Reply from Noblepawtrait

Hi Maree, thank you for your review. We are so happy that you like our product. We always to improve our product more and more to best serve our customer. Customer's satisfaction is everything to us. Thank you for being our valued customer and trusting your pet with us. :)

Rated 5 out of 5 stars

Turned out perfect

Turned out perfect! Love that they sent a preview before hand but it looked great on the first try

October 4, 2023
Noblepawtrait logo

Reply from Noblepawtrait

Hi Laurel, thank you for your review. We are so happy that you like our shirts. Customer's satisfaction is everything to us. Thanks again for being our valued customer and trusting your pet with us. :)

Rated 5 out of 5 stars

Beautiful

Beautiful! Absolutely great as a gift!

October 4, 2023
Noblepawtrait logo

Reply from Noblepawtrait

Hi Emma, thank you for your review. Glad to hear that you are satisfied our shirt. Thank you for being our valued customer and trusting your pet with us. :)

Rated 5 out of 5 stars

I ordered this for my nieces daughter…

I ordered this for my nieces daughter and SHE LOVED IT!

June 16, 2023
Unprompted review
Noblepawtrait logo

Reply from Noblepawtrait

Hi Terry, thank you for your review. Glad to hear that your nieces daughter love our product. Customer's satisfaction is everything to us. Thanks again for being our valued customer :)

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