Nobltravel Reviews 6,886

Order place March 30, 2026

Sent this email 10:19pm Tuesday April 14:
I received part of my order on Thursday April 9. However I'm missing the following:

Compressible Packing Cubes (6 Pieces) × 2

I will need this complete order by Monday April 20th as we'll be travelling within the week.

What will the ETA be for these missing items and the remainder of the order?

Received what looks like an auto response 10:21pm Tuesday April 14th:
Thank you for reaching out and letting me know about the missing Compressible Packing Cubes from your order #567016. Here’s the current status of your shipments:
I’m sorry that your two sets of Compressible Packing Cubes haven’t arrived with the delivered packages. Since these items were included in shipments that show as delivered, I’m connecting you with our specialist team to investigate and ensure your missing items arrive in time for your travel.

I've transferred your case to our Customer Success team. They will follow up with you within 24–48 hours to ensure this is fully resolved.

I've since then sent multiple emails on April 16th, 18th, and 22nd WITHOUT ANY FOLLOW UP OR RESPONSE.

I don't understand how a company with a huge following has POOR COMMUNICATION AND CUSTOMER SERVICE.

I have sent DMs on multiple social media channels and still NO RESPONSE. The only helpful tip was to share a review on a variety of suggested websites like this in order to get ANY COMMUNICATION OR CUSTOMER SERVICE.

I saw a reel/tiktok stating their lack of accountability and wished I had seen it before placing an order.

I will not be ordering from this company ever again

Bought carryon and messenger bag. Cheaply made breakable plastic handles. Have been trying to return for over two weeks with multiple emails back and forth. 1st email - are you sure you want to return?
2nd email- again which items did you want to return?
3rd email - can you tell me why?
4th email - if we discount 5% do you want to keep
5th email- I’ll send a return label but I need multiple pics of each item to make sure they haven’t been used.

Unacceptable and still on going almost 30 days of going back and forth

Hi this is an update. I increased my rating from 1 to 4 stars after I talked to Brody that contacted me after my review here on TrustPilot. He did his best to fix the problem. He offered to send me a different product because the green carry on was out of stock but it would no get on time before my trip do I opted for a refund that came promptly.

Thank you Brody!

Hi, I bought a a few things but I never received the carry one just got 3 out of 4 items on April 7th. Customers services responded well at first to look for my order then stopped answering me after they said it was in transit but without any tracking number. Very disappointing. It has been more than a month.

This is the worst customer service I have ever experienced. I have tried the chat which was answered by a bot… but at least I was responded to. I have sent 6 emails all trying to get the return procedure, return address and label so I can return my carry on. Nobody ever responds! I’ve been emailing for almost 2 weeks now. I’m beginning to feel like I’ve been scammed. I paid $325.09 CDN for a flimsy, plastic carry-on that I am desperately trying to return but nobody ever responds or gets back to me.

Please, please…PLEASE… give me the required information so I can return your product and I can get my money back.

Placed order 3/19/26, carry on and weekender , order # 548578. On 3/24/26 got the weekender. Never have gotten my weekender or the $50.00 ecard.i have sent MANY emails, I get response it is being drop tested and it is being packed then nothing. These response have come several times. I either want my suitcase or my money back. Also why am I being charged a resend fee?

Terrible Customer Service

I ordered their "Easter Sale" bundle about three weeks ago and have received one item out of 8. I got a notice saying that the product was held up in customs which made little sense as I live in the U.S. and it's a U.S. company. I've contacted them several times trying to find out where the rest of the order is only to not get any response. I can't seem to find a phone number to talk to anyone directly and from reading some threads on reddit it seems I am not the only one having issues with this company. I would like a refund and plan on contacting the BBB as well as my credit card company if this is not resolved in the next day or two. My travel date is in a week and I am still in need of some luggage.

This was hands down one of the most incompetent and frustrating customer service experiences I’ve ever had.

I placed an order on March 18th and realized within minutes that I selected the wrong color. I immediately contacted them to fix it before shipping—something any halfway functional company should be able to handle. Instead, they ignored me until the next day just to tell me it had already shipped.

From that point on, it was complete chaos.

I had to intercept the package through UPS and return it to sender myself because they couldn’t manage a simple request. I clearly told them what was happening and asked for a refund. What followed was weeks of disorganization, misinformation, and excuses.

I was contacted by multiple employees from different departments who clearly don’t communicate with each other at all. I received emails saying my order was being prepared, shipped, and delivered—even AFTER it had already been returned. I had to repeat myself over and over like no one was actually reading anything.

They confirmed they received the return on March 26th. I even provided proof with tracking and signature. Then suddenly, I’m told to wait 8–12 business days for “inspection.” Fine—I waited. Still no refund.

Instead, they kept giving me the runaround and even told me to return an item I never received because I had already sent it back.

Then it gets worse—they repeatedly pressured me to cancel the dispute I opened with my bank, claiming they would “expedite” the refund. My bank made it clear this is a tactic to avoid chargeback fees. That alone tells you everything you need to know about how this company operates.

I also reached out on Instagram and somehow got even more useless responses, including being asked if I wanted to change the color—AFTER explaining the entire situation multiple times.

It has now been weeks, and I still don’t have my money.

This company is completely disorganized, unresponsive, and either unwilling or unable to resolve even the simplest issue. The lack of accountability is unreal.

Avoid this company at all costs unless you want to waste your time, your money, and your patience.

I will never order from them again and will be reporting them to the Better Business Bureau.

I wish there was a way to give Nobl less than one star. I purchased the Nobl Duo in Forrest green on March 29, 2026. While I received my weekender bag promptly, it is April 21 and I have yet to receive my carry on luggage. I’ve written inquiring about an update and shipping date and have been told someone would get back to me within 24-48 hours. That was days ago and no one has reached out. For context, I paid $388 for these two bags with the carry on being significantly more valuable than the weekender. I’m so highly disappointed in this company, and I urge everyone else to stay away and go with someone else when purchasing their bags.

I did previously give a bad review but once I spoke to Jeremy he changed my mind, he was very attentive and answered me in a timely fashion. He made sure I received my luggage and even gave me back 10%. I am deft going to order another luggage. I’m very happy

Customer support was awesome and I can't wait to use my carryon snd my weekender in
The next couple of weeks! Beautiful luggage!

When l called the person who l was talking to found my order. Reassured me they had it handled and l would be receiving my item in a week or so. Very nice and appreciated my patience.

NOBL Travel Support was very prompt, proactive with handling my refund.

It was easy to order and get the details of the product(s).
So that we could make a good choice with the different options available. Customer service solved the issue of the wrong color that got solved and shipped very quickly. I've got a carry on expandable and it looks very tough. Should be able to handle a lot of traveling. Their style is what drew it to my attention when I was in an airport and saw a couple of them.

Very responsive!

I must commend Brody Mathews on his outstanding Customer Service. I am a small Business Owner and I can only hope that my staff deal with unsatisfied customers as well as he does. Because if his outstanding efforts I will not cancel my order, and providing the shopping department does its job; I will be a very satisfied Customer.

Brody Mathews didn’t hesitate to fix my problem. It didn’t take long and he had great customer service. Thank you again, Brody!

Poor communication. Product did not ship. Sent several emails. Was advised with one email response they would check on the order and get back to me. Did not happen. Ordered luggage for a trip well in advance and was advised 3 day shipping. About to leave for trip and no luggage. Had to purchase alternative luggage.

I wish I would’ve never purchased from this company, they don’t have a number to reach them at and they don’t answer any emails. Trash luggage.

I am very disappointed with NOBL and their so-called “100-day return policy.” It sounds great when you’re buying, but when you actually need support, it’s a completely different story.
I placed an order (Order #513585), and when I reached out regarding my issue, I expected a smooth return or replacement process based on their policy. Instead, my case has been “under review” with no clear resolution, and they have refused both a refund and a replacement so far.
This is extremely frustrating, especially when a company promotes customer-friendly policies but does not honor them when it matters. Communication has been slow and unclear, and I feel like I’m being given the runaround instead of real support.
I also purchased their carry-on luggage with a water bottle, and now I’m concerned that if anything happens to those items, they may refuse to help as well. Based on my experience, the carry-on bag itself does not feel like good quality.
I trusted this brand based on their claims, but my experience has been the opposite. I would strongly advise others to be cautious before purchasing, especially if you’re relying on their return policy.
Very disappointing experience overall.

I talked to guy with phone number supplied by company, said he'd resolve my issue and call me back today. He did not. He lied, said luggage had not cleared customs AND is out of stock. Can't be both. 2 week old order, credit card charged. I was told not to order from this company. I didn't listen. Wrong move. Give me money back. I don't trust this company.