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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with the quick response times and the smooth user experience. However, some customers also noted occasional issues with the UI feeling cluttered when searching folders, and a few mentioned that support isn't always available to UK customers. Additionally, some people experienced minor downsides with the download process requiring a few extra steps.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the support team's... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the support... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the clean, intuitive, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nodecraft support was quick to respond to my questions. After having some issues with mods not showing up, I reached out to ensure the server wouldn't be corrupted. Hunter was extremely helpful, and I... See more

Rated 5 out of 5 stars

The customer service is unmatched. Better than anywhere else for anything else. They're always willing to go out of their way and even suggest alternate ways that would overall benefit your experience... See more

Rated 5 out of 5 stars

I’ve used nodecraft for years (since minecraft 1.7.10) and recommend it to anyone looking to run a server. Their interface is great and gives you control over everything well still having easy “one cl... See more

Rated 5 out of 5 stars

Nodecraft is the best bang for your buck if you're considering a GSP over a VPS. Pricing is competitive. Latency and performance is excellent. The control panel is well designed and easy to underst... See more


Company details

  1. Gaming service Provider

Written by the company

Nodecraft offers high performance game server hosting in multiple locations across the world. Start up a server in less than 60 seconds!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Out of this world service

Migrating from a different server host that was just a bad experience, before i even had an account the service was very helpful and got me through the migration with no fuss!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Always and I mean ALWAYS a great…

Always and I mean ALWAYS a great experience. Coming from another game host company where the first sentence about any issue was to blame the mods used in the game. Blaming your customers is never a good idea in my book.

So thank you for your attention to customer service and prompt attention.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lottie was super helpful

Lottie was super helpful, and was careful to verify the information they were giving me was correct, and even adjusted the billing side of things for me at my request.
This team has always come through for me

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing staff!

The whole team is very fast at responding and are extremely helpful! Everytime I have an issue with a new modpack and can't figure it out through the logs, they are able to accurately pinpoint the issue and handle it within moments and are super kind and encouraging about it!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and efficient!

Between the quick response time and general personability of the staff, I felt incredibly informed in short order and I'm pleasantly surprised! Anyone with questions should have their answers posthaste.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Support

Very fast response time in support and very quick simple refund process shoutout to Lottie

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly professional technical…

Incredibly professional technical support team! Fixed my complex FiveM server configuration issues completely. Should have gone directly to them from the start instead of struggling on my own.

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

43 emails for a trial server.

I tried a trial of a server that did not end up working out which is ok. But I have received 43 emails about an invoice not being paid. I never signed up for anything but a trial. Seriously look else where there are much better options to being harassed about a trial basis.

July 30, 2025
Unprompted review
Nodecraft logo

Reply from Nodecraft

Thank you for sharing your feedback. We’re very sorry for the experience you had. There was an issue in our system that caused multiple invoice reminders to go out in error, and we completely understand how frustrating that must have been. That said, we weren’t able to locate an account showing the 43 emails you mentioned, so we’ve reached out through Trustpilot to gather more details.

Our team is actively fixing this issue, so it doesn’t happen again, and we truly appreciate your patience while we get it resolved.

Thank you once again for bringing this to our attention, Jake!

Rated 5 out of 5 stars

10/10 support service.

10/10 support service.
I've used this service for a number of years whenever I've had the whimsy to start a multiplayer minecraft or starbound server with some pals. It may not be the cheapest service ever but I have always had a good experience with the support side of things here.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Had some issues with the servers

Had some issues with the servers, these were dealt with very efficiently and effectively with no hassle.
Great service

July 28, 2025
Unprompted review
Nodecraft logo

Reply from Nodecraft

That's exactly what we like to hear! Thank you for sharing, James!

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