No-IP Reviews 110

I have been a no-ip customer for many years. Now I got an email saying somewhere in the bottom that the next auto-renewal will be $199 - I paid them 29.99 until now.
What they call „exciting changes“ is an enourmous price increase. Luckily I read the email completely before they were able to bill me $199 for a service worth 29.99 - I cancelled and I warn all future customers: Beware, they change the prices however they want, call that „exciting“ and try to bill you with auto-renew.

Update: After various emails with the support I canceled, because they kept telling me the new price is $199. After I had migrated everything to another provider (where I pay $24/year) they offered me to keep the old price. Too late, I already did the switch and left no-ip after being a loyal customer for 11 years.

I was called by the staff
Jose B is very supportive
I am very satisfied with the service

Due to a previous experience, I was expecting the same customer service behavior, but it really surprised me how I was guided to solve an issue aside the platform. Thanks to Jose, B for your great support.

Sincerely
Mayobanex Lombert
Gamera Software SRL

Fast and friendly help, when and as you need it ;-)

Bonjour,
Contact Support très efficace. Service No-Ip Support (Geraldo) compétent et rapide. Bravo et merci pour les informations et conseils justes et utiles.
Francisco Dos Santos

Good morning,
Contact Very efficient support. Competent and fast No-Ip Support (Geraldo) service. Well done and thank you for the fair and useful information and advice.
Francisco Dos Santos

I received great support to resolve an issue with receiving the noip expiration and authentication emails, even though I'm not a paying customer but use a free noip service. In addition the issue was not located on the noip side but was with my hosting provider. Nevertheless the noip support team kept answering all my emails until the issue was resolved.

Many thanks for this excellent service!

Sascha
Hamburg, Germany

NO-IP is Great!
I have used No-IP for several years to access our VPN network. It works very well. We recently closed the office, my subscription auto renewed at 3am before I could cancel. I opened a support ticket today (saturday) and Jose handled my refund with no drama. I highly recommend NoIP!

I’ve used the managed DNS service for about 2 years now. I was setting up email for a new domain. I couldn’t add the DNS records through the UI due to the length of the field, but customer support was able to handle it under 24 hours on a weekend. Very happy with no-ip all around!

No-ip is a total scam. Liars liars liars

No-IP products and support are robust, reliable, economical, and support articles are linked to the product configuration page, so you have no wasted time searching a KnowledgeBase to get answers to your questions. The answers are right there where you need them. Support incidents are responded to quickly, and you usually get the correct answer on the initial response. No-IP is hard to beat in any category. I highly recommend them.

the response is quick and the problem solved by staff instantly

I given 5 stars for the No-IP support engineer for his quick response to my problem and resolving my issues.

Been using them for over a decade. Never let me down . Works great with my synology Nas

The asistant was fast and clear in the answer. Do the process was very easy.

The price increased from 30$ to over 70$ with no notification. The card was charged, it looks like a scam operation

A Beacon of Exceptional Support and Informed Guidance

I recently had the pleasure of using No-IP.com for my domain and dynamic DNS needs, and I must say their level of support and guidance exceeded my expectations.

Whenever I had a question or needed assistance, their customer support was prompt and knowledgeable. They didn't just provide quick fixes; instead, they took the time to understand my requirements and offered valuable advice on the best solutions for my specific needs. It's evident that the No-IP team is composed of experts who genuinely care about their customers.

What I appreciate the most is the guidance they offered when I was unsure about which services to purchase. They patiently explained the options, helping me make informed decisions based on my goals and budget. Their dedication to customer satisfaction is truly commendable.

In addition to their excellent customer service, No-IP.com's resources and documentation are comprehensive and easy to follow. Whether you're a seasoned professional or a beginner, their guidance ensures a smooth experience.

Overall, I highly recommend No-IP.com for anyone in need of domain and DNS services. Their commitment to providing outstanding support, coupled with their user-friendly platform, makes them a standout choice in the industry. I'm confident that anyone who chooses No-IP.com will not only receive top-notch services but also benefit from the expertise and guidance of a company that genuinely values its customers.

This company is a scam.
Last year they charged 30 dollars.
This year, without any warning or email, they tried to go to the bank and charge 74 USD.
Fortunately, I used a virtual card that has been deactivated for a long time and they couldn't get the money out.

After being a subscriber for 10 years (since 2013) and paying $24.95 a year for 7 years from 2016 until last
year, on Oct. 30, 2023 NO-IP debited my credit card for $59.99, a 140% increase without warning...no e-mail, nothing. I was not given an opportunity to decline or to cancel. And no, there was nothing in my SPAM folder.
When I called their phone there was no option to speak to billing/accounting, only support. Their FAQ instructed me to create a support ticket online, which I did, leaving my full contact info.

Three days later I log into my account and there is NO record of my support ticket. I heard nothing from NO-IP
until I cancelled my subscription.

I have no intention of continuing doing business with such a poorly run company. When I cancelled I get an e-mail saying "Thank you so much for being a No-IP customer, we really appreciate it." What a way for them to show it. If I could give NO star I would.

Excellent service, responses were clear and timely