NOIR & PEARL Reviews 53

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and stylish designs, often noting that items match descriptions and photos accurately. Many people appreciate the comfortable fit and the overall positive shopping experience, highlighting the value for money and the appealing range of clothing. However, some customers were dissatisfied with the product quality, describing items as cheap, not as pictured, or lacking proper labeling. There were also concerns about incorrect sizing, particularly with shoes, and issues with delivery not meeting advertised timelines. A few other people also felt that customer service was unhelpful when trying to return items, especially when faced with high return shipping costs for what they considered faulty or non-compliant products.

What people talk about most

Product

Customers consistently note positive experiences with product quality and description. Many reviewers are... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise items for being... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found ordering simple and received their... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised quick delivery,... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise prompt responses and... See more

Based on these reviews

Rated 4 out of 5 stars

Lovely styles and good quality. The item matched the description and arrived well packaged. Happy with my purchase.”

Rated 4 out of 5 stars

Its my second time that i ordered from this company again i received it one day late😅 but overall happy with product

Rated 4 out of 5 stars

Communication was the big factor from, ordering to delivery. This is not always the case with other companies.

Rated 4 out of 5 stars

I had a good experience with Elliso & Hart. My order arrived on time and the quality matched the description on the website. Customer service was also responsive and helpful overall, I’m satisfied.

Rated 5 out of 5 stars

Five star for real. It’s rare to find company that actually delivers what they promise. The ELLISO & HART is amazing quality and the shipping speed was honestly kind of insane. I’ll definitely be back... See more

Rated 5 out of 5 stars

Customer service were super helpful with an initial enquiry. My order has since arrived and I’m happy with everything. Will return !

Rated 5 out of 5 stars

I've ordered from them a few times now. Sizing can be a bit hit or miss at first, but once you figure it out it's fine. Quality's been pretty good so far and my stuff always showed up on this

Rated 5 out of 5 stars

I love the dress, it is exactly as described. Fitting is so well that it feels it was made for me only. Thank you for providing me a cute addition to me apparel 🩷

Rated 5 out of 5 stars

Received my second order today, lovely quality. Purchased same item as before but 1 size up.

Rated 5 out of 5 stars

Smooth and reilable experience. The prodcut description was accurate, delivery was on time. Quality met my expectations. It's always nice when an online purchase goes exactly as we expect.

Rated 5 out of 5 stars

Many reviews say it ship from China, but these days most things do anyway. Styles look good to me and price is fair for what you get.

Rated 5 out of 5 stars

the clothing i bought was really good fabric and great fit. hats off to these guys

Rated 5 out of 5 stars

Lovely pretty polka dot dress for summer. Everything was as described & fits really well. Happy with my purchase.

Rated 5 out of 5 stars

A bit of a rocky start, but a great finish. My original parcel went missing in the post, which was a bit of a faff, but the team sorted a replacement out immediately. No quibbles, no drama, just prope... See more

Rated 5 out of 5 stars

Wonderful experience . The products are stylish, well crafted, and exactly as described. Ordering was simple and everything arrived nicely packaged. Very pleased with the quality and overall service.... See more

Rated 5 out of 5 stars

The fit of this skirt is incredible. It’s well-cut, comfortable, and made me feel so confident for my event. It was worth every penny for the quality and personalized care I received.

Rated 5 out of 5 stars

This is what I was looking for. The knitwear actually looks like the photo. The parcel arrived neatly packed, and the wool feels incredibly soft against the skin. Top-notch quality

Rated 5 out of 5 stars

I myself really impressed with quality and colours they have. it also looks smart and fit on my body. genuinely well made overall!!.

Rated 5 out of 5 stars

I've tried many brands, but this boots are really amazing. I really like the color and shape. Let's how many days I'll be wearing this in this remaining winter. Overall better than other brand which... See more

Rated 5 out of 5 stars

I had a good experience with Elliso & Hart the payment was easy, delivery was on time, and everything arrived as expected. Their support team also responded quickly and was helpful.

Rated 1 out of 5 stars

Worth zero star. This is a scam (is it Elliso and Hart or Noir and Pearl? First hint of the scam by creating confusion). Everyone who puts more than 1 star lies (and is probably paid for it). N... See more

Company replied

Rated 1 out of 5 stars

Terrible quality, don't waste your money. Reluctantly, we decided to write off the £30+ spent on a jumper that looked absolutely nothing like the photo as they make trying to return anything nigh on i... See more

Company replied

Rated 1 out of 5 stars

I ordered a fair isle jumper from the website When the jumper arrived it was a polyester cheaply made top certainly not a jumper ! I have contacted their customer service but although helpful when... See more

Company replied

Rated 1 out of 5 stars

Terrible qulaity, wrongly sized and awful customer experience when trying ( without success to send items back to China!) Think twice about making any orders.

Company replied

Rated 1 out of 5 stars

£35 hoodie turned out to be a cheap thin plastic fake item you can get on Shein for £5 or less. Chinese size, 2 sizes off. When I tried to return they gave me an address in China. Shipping at my cost... See more

Company replied

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY. I ordered a pair of shoes on 28th Feb they were delivered on 17 March the delivery/shipping this company advertise is fake 3-8 business days . I ordered these sho... See more

Company replied

Rated 1 out of 5 stars

Poor quality item ...nothing like the picture...cheap immitation of what was on line...disgusting

Company replied

Rated 1 out of 5 stars

Noir & pearl / Ellison & Hart as it may be called now ! Do not order ! Scam ! Ordered boots that were not fit for purpose cost £65 offered me 20% and to keep them ! I sent them back at a cost o... See more

Company replied

Rated 1 out of 5 stars

I rarely leave reviews, but this experience genuinely warrants one. I ordered a t-shirt which arrived with no labels whatsoever — no branding, no fabric composition, no country of or... See more


Company details

Written by the company

Everyone deserves to dress with style and confidence. Elevate your everyday wardrobe with clothing that blends timeless elegance and modern fashion—designed for everyday wear and accessible pricing.


Contact info

3.9

Great

TrustScore 4 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I've tried many brands

I've tried many brands, but this boots are really amazing. I really like the color and shape. Let's how many days I'll be wearing this in this remaining winter. Overall better than other brand which I bought.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Top-notch quality

This is what I was looking for.
The knitwear actually looks like the photo. The parcel arrived neatly packed, and the wool feels incredibly soft against the skin. Top-notch quality

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and reilable experience

Smooth and reilable experience. The prodcut description was accurate, delivery was on time. Quality met my expectations. It's always nice when an online purchase goes exactly as we expect.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Shopping Experience

Five star for real. It’s rare to find company that actually delivers what they promise. The ELLISO & HART is amazing quality and the shipping speed was honestly kind of insane. I’ll definitely be back for more stuff later.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

What you see is not what you get!

Terrible quality, don't waste your money. Reluctantly, we decided to write off the £30+ spent on a jumper that looked absolutely nothing like the photo as they make trying to return anything nigh on impossible. AVOID!

December 15, 2025
Unprompted review
NOIR & PEARL logo

Reply from NOIR & PEARL

Hi Customer,

We’re sorry to hear about your experience and understand how disappointing this must have been, especially when the item didn’t match the photos and returning it felt difficult. We’d like the chance to look into this further and help where possible.

Please contact us at support@noirandpearl.co.uk
so we can review this with you.

Warm regards,
Emily — Noir & Pearl Customer Care

Rated 1 out of 5 stars

Worth zero star

Worth zero star.
This is a scam (is it Elliso and Hart or Noir and Pearl? First hint of the scam by creating confusion).
Everyone who puts more than 1 star lies (and is probably paid for it).
Note the company response on trust advisor is always the same.
The product is super fake, thin plastic fabric (no material labelling). Nothing like what’s on the website photos.

January 2, 2026
Unprompted review
NOIR & PEARL logo

Reply from NOIR & PEARL

Hi Bruno,

We’re sorry to read this and understand how strongly you feel about your experience. This isn’t how we want customers to feel, and we’d like the opportunity to look into your concerns properly and clarify what’s happened.

Please contact us at support@noirandpearl.co.uk
so we can review this further for you.

Warm regards,
Emily — Noir & Pearl Customer Care

Rated 5 out of 5 stars

Small business power This company clearly has a long term…

This company clearly has a long term business strategy with repeat purchase at the heart of it's core along with costumer car, it's refreshing to deal with a small company with foresight past one sale,they will definitely be getting repeat costum from me in the future

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality item ...nothing like the…

Poor quality item ...nothing like the picture...cheap immitation of what was on line...disgusting

December 27, 2025
Unprompted review
NOIR & PEARL logo

Reply from NOIR & PEARL

Hi Anne,

We’re sorry to hear the item didn’t meet your expectations and didn’t match the photos online — we understand how disappointing that can be.

Please contact us at support@noirandpearl.co.uk so we can look into this further and help.

Warm regards,
Emily — Noir & Pearl Customer Care

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Terrible quality and shocking service

Terrible qulaity, wrongly sized and awful customer experience when trying ( without success to send items back to China!) Think twice about making any orders.

November 12, 2025
Unprompted review
NOIR & PEARL logo

Reply from NOIR & PEARL

Hi Andrew,

I’m really sorry to hear how disappointing this has been — especially with the quality, sizing, and the difficulty returning your items. That’s not the experience we want for any customer.

We’d genuinely like the opportunity to review your order and see how we can assist you further.

Please contact us at support@noirandpearl.co.uk
so we can look into this further for you.

Warm regards,
Emily — Noir & Pearl Customer Care

Rated 4 out of 5 stars

Organisation

Communication was the big factor from, ordering to delivery. This is not always the case with other companies.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

100% crooks. DO NOT BUY ANYTHING!

Go and search the real reviews. This “company” has 2 sets of reviews. The 5 star are 100% fake. The business model of these crooks is advertise falsely nice looking clothes, send cheap plastic rubbish, and if you want to return it’s on your own cost, shipping to China, at your own cost which on average costs £20. So people just throw the rubbish these crooks send and write off what they spent without losing another 20 quid. Read other reviews. Everyone says the same thing. If you only have 1 star and 5 star it means all 5 star are FAKE reviews.

December 8, 2025
Unprompted review
NOIR & PEARL logo

Reply from NOIR & PEARL

Hi Hanna,

I’m really sorry to read your concerns and how strongly you feel about your experience. We never want anyone to feel misled or disappointed, and I truly understand how frustrating this situation has been for you.

We take all feedback seriously and would genuinely like the opportunity to review your order and communication directly so we can address the concerns you’ve raised in a fair and transparent way.

Please contact us at support@noirandpearl.co.uk
so we can look into this further for you.

Warm regards,
Emily — Noir & Pearl Customer Care

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