While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They sent me the wrong dress, and when I emailed them, they offered me a 15% refund. I don't want the dress that arrived, and they refuse to either send me the correct dress or give me a full refund.
BUYER BEWARE. I wish I had known this before ordering.
The dress I received was extremely cheap quality and looked nothing like the quality I expected based on the website and photos. But my biggest issue is their return process.
Their website advertises “30-Day Easy Returns” and says customers are responsible for return shipping. What it does NOT make clear before purchasing is that they may require you to ship your return all the way back to CHINA at your own expense.
The cost of international return shipping makes returning a $70 dress completely unreasonable. When I contacted customer service, rather than providing a reasonable return option, I was offered only a 15% refund to keep a dress I don’t want.
This feels incredibly misleading. If a company is selling primarily to U.S. customers and advertises easy returns, customers should be clearly told BEFORE purchasing that returns may have to be shipped internationally at significant expense.
Had I known this, I absolutely would not have ordered from Noirlyn.
I hope this review saves someone else from making the same mistake.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
