Nomasei Reviews 1,007

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, frequently highlighting the comfort and stylish designs of the shoes and boots. Many consumers also commend the excellent customer service, noting the helpfulness and responsiveness of the staff, especially when assisting with sizing and fit. The delivery service is often described as smooth and fast, with many people impressed by the quick arrival of their orders. However, some customers also noted issues with their orders and customer service. A few people experienced significant delays in receiving their items, with some orders taking much longer than initially promised. There were also instances where customers reported difficulties with the return process, including issues with shipping labels and slow refund processing times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the beautiful craftsmanship, comfort,... See more

Quality

People report positive experiences with quality, praising the beautiful craftsmanship, comfort, and attention... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the incredibly... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised quick delivery, receiving items... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as excellent, exceptional, and... See more

Based on these reviews

Rated 5 out of 5 stars

I have purchased several pairs of shoes and boots over many years and have been very happy with the comfort and beautiful craftsmanship. The customer service is excellent . My questions are answered p... See more

Rated 5 out of 5 stars

Received my Felicita sandals and I am absolutely delighted with them.They are beautiful and as always the highest quality. I have bought a few times from this company shoes and sandals.And have alway... See more

Rated 5 out of 5 stars

I bought the "TWIST - Bottes - Suede Brown". Beautifully made boots of outstanding quality. Elegant, simple, and incredibly flattering. They fit perfectly and feel very well crafted. I initially... See more

Company replied

Rated 5 out of 5 stars

From start to finish my order went smoothly being delivered within 10 days. No extra charge for tax tariff etc. This is the second purchase from Nomasei in two months. Truly superior quality, and imme... See more

Company replied


Company details

  1. Shoe Store

About Nomasei

Written by the company

Chaussures de luxe français, fabriquées à Montopoli, en Italie

Passées par les plus grandes maisons de luxe parisiennes, nous nous sommes rencontrées dans une usine de chaussures de luxe à Venise, il y a trois ans.

Ensemble, nous avons choisi de créer Nomasei pour s'engager à renouer avec un luxe intemporel et honnête, fait de respect, de partage, d’engagements éthiques et de transparence. La trajectoire de femmes fortes, libres et insoumises et la danse comme geste de liberté sont nos inspirations.

LES SHOES NOMASEI

La rencontre avec une usine de chaussures de luxe à Montopoli, village de Toscane, donne forme à Nomasei. Cette entreprise familiale dont elles partagent les valeurs devient le partenaire essentiel du projet. Les couleurs dominantes de Nomasei sont un hommage à cette collaboration : le rouge Montopoli, couleur de la terracotta, la terre cuite typique des collines toscanes et de la terre de Sienne, le blanc jauni des marbres de Pompéi.

Nomasei, ce sont des chaussures aux formes étudiées, des matières de haute qualité, des processus respectueux de l’environnement et de l’humain, résultats d’un engagement éthique de transparence radicale.

NOS ENGAGEMENTS

Nomasei ce sont des mains : « Noma » – de l’italien « Mano », la main, avec un twist argotique pour brouiller les pistes – « Sei » – six en italien, parce que chaque création est le fruit de la collaboration entre plusieurs mains et plusieurs savoir-faire, réunis autour d’une idée qui se fait création.

Renouant avec la meilleure tradition artisanale, chaque pièce a son histoire : une histoire faite de temps, de qualité et de design, où chaque étape de la création porte l’empreinte de la main qui l’a réalisée.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fabulous shoes

Fabulous shoes. Beautiful design and so well made. Great style AND comfort…seldom seen in a pair of shoes!

January 8, 2026
Nomasei logo

Reply from Nomasei

Thank you so much for the feedback we are so happy that you like the product :)

Rated 5 out of 5 stars

Nomasei's customer service is great.

Nomasei's customer service is outstanding. Feel confident ordering from the USA; they make the process simple. Returns and exchanges are very easy, and they respond promptly and politely. It's a reputable company offering high-quality shoes.

January 22, 2026
Nomasei logo

Reply from Nomasei

Thank you very much for your feedback !
We are delighted that you like the product :)
Your satisfaction is our priority !!

Rated 3 out of 5 stars

I love the few shoes I have from…

I love the few shoes I have from Nomasei, but this new pair are not comfortable at all and heavy to walk with. Very sad!

January 18, 2026
Nomasei logo

Reply from Nomasei

Thank you for your feedback !
We are sorry to know it did you try to contact the customer service to make a return in time ?

Rated 5 out of 5 stars

A brand I will gladly shop from again

I bought the "TWIST - Bottes - Suede Brown". Beautifully made boots of outstanding quality. Elegant, simple, and incredibly flattering. They fit perfectly and feel very well crafted.

I initially ordered the wrong size and received exceptional help from customer service. They were genuinely kind, responsive, and made the exchange process completely smooth, which made the whole experience a pleasure.

I’m very happy with my purchase, will definitely shop here again! I can warmly recommend this company. Truly a brand you want to buy from.

December 29, 2025
Nomasei logo

Reply from Nomasei

Thank you so much for this wonderful review :)

We’re delighted to hear that you love the TWIST suede brown boots and that their quality, elegance, and fit met your expectations !!

We’re also very happy that our customer service team could assist you smoothly with the size exchange. Providing a kind, responsive, and seamless experience is truly important to us.

Thank you for your trust and for taking the time to share your experience !! :)

Rated 4 out of 5 stars

Ran late on delivery but so nice and upfront on the delay

The company ran super late on delivering my boots. However, they were very transparent and honest through the process. even sent socks as a little gift with an apology. These things happen, and I was definitely disappointed in the delay, as I missed the holiday season, but the company had excellent communication and was kind with their gift to smooth over the delay. LOVE my boots. They finally arrived and are amazing—great quality and super comfy!! Highly recommend this brand

January 9, 2026
Rated 5 out of 5 stars

Love love my boots but hated the…

Love love my boots but hated the constant delay in getting them
But was kinda worth the wait as they are fabo!

December 26, 2025
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Reply from Nomasei

Thank you very much for your feedback !!

We’re truly sorry about the delay you experienced in receiving your boots.

Some of our models require longer production times, but please know that we are actively working to improve this and doing everything we can to shorten our delivery timelines.

We’re really glad to hear that the boots were worth the wait and that you love them that means a lot to us.

Thank you for your patience and understanding

Rated 5 out of 5 stars

Wear them everyday

Wear them everyday, the chocolate brown. They are comfortable and chic. Worth every penny. For reference I am 8.5 and wear 39.5.

December 26, 2025
Nomasei logo

Reply from Nomasei

Thank you very much for your feedback !
We are delighted that you like the product :)
Your satisfaction is our priority !!

Rated 5 out of 5 stars

Great boots/Excellent service

tho overseas this company is great to do business with. they really aim to please. Superb products with exceptional service.

December 29, 2025
Nomasei logo

Reply from Nomasei

Thank you so much for the feedback we are so happy that you like the product :)

Rated 5 out of 5 stars

Strada boots 💜

I bought the Strada boots in black and they are so comfortable and elegant and sassy! I truly love them! 💜
And they were shipped promptly to the US with no tariff tax. This is a great company

December 31, 2025
Nomasei logo

Reply from Nomasei

Thank you very much for your feedback !
We are delighted that you like the product :)
Your satisfaction is our priority !!

Rated 5 out of 5 stars

This is my third pair of loafers and am…

This is my third pair of loafers and am thrilled at the craftsmanship and comfort!
Everywhere I go, I get asked where I bought my adorable shoes!!
Merci!
Evy

December 18, 2025
Nomasei logo

Reply from Nomasei

Thank you so much for the feedback we are so happy that you like the product :)

Rated 5 out of 5 stars

I am in LOVE with these shoes!

I am in LOVE with these shoes! I am so impressed with the exceptional quality and comfort of these shoes! I have become a huge fan of Nomasei and for what they stand for as a business, as I have several other pairs of shoes from them!

December 15, 2025
Nomasei logo

Reply from Nomasei

Thank you very much for your feedback !
We are delighted that you like the product :)
Your satisfaction is our priority !!

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