Nomasei Reviews 1,007

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, frequently highlighting the comfort and stylish designs of the shoes and boots. Many consumers also commend the excellent customer service, noting the helpfulness and responsiveness of the staff, especially when assisting with sizing and fit. The delivery service is often described as smooth and fast, with many people impressed by the quick arrival of their orders. However, some customers also noted issues with their orders and customer service. A few people experienced significant delays in receiving their items, with some orders taking much longer than initially promised. There were also instances where customers reported difficulties with the return process, including issues with shipping labels and slow refund processing times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the beautiful craftsmanship, comfort,... See more

Quality

People report positive experiences with quality, praising the beautiful craftsmanship, comfort, and attention... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the incredibly... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised quick delivery, receiving items... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as excellent, exceptional, and... See more

Based on these reviews

Rated 5 out of 5 stars

I have purchased several pairs of shoes and boots over many years and have been very happy with the comfort and beautiful craftsmanship. The customer service is excellent . My questions are answered p... See more

Rated 5 out of 5 stars

Received my Felicita sandals and I am absolutely delighted with them.They are beautiful and as always the highest quality. I have bought a few times from this company shoes and sandals.And have alway... See more

Rated 5 out of 5 stars

I bought the "TWIST - Bottes - Suede Brown". Beautifully made boots of outstanding quality. Elegant, simple, and incredibly flattering. They fit perfectly and feel very well crafted. I initially... See more

Company replied

Rated 5 out of 5 stars

From start to finish my order went smoothly being delivered within 10 days. No extra charge for tax tariff etc. This is the second purchase from Nomasei in two months. Truly superior quality, and imme... See more

Company replied


Company details

  1. Shoe Store

About Nomasei

Written by the company

Chaussures de luxe français, fabriquées à Montopoli, en Italie

Passées par les plus grandes maisons de luxe parisiennes, nous nous sommes rencontrées dans une usine de chaussures de luxe à Venise, il y a trois ans.

Ensemble, nous avons choisi de créer Nomasei pour s'engager à renouer avec un luxe intemporel et honnête, fait de respect, de partage, d’engagements éthiques et de transparence. La trajectoire de femmes fortes, libres et insoumises et la danse comme geste de liberté sont nos inspirations.

LES SHOES NOMASEI

La rencontre avec une usine de chaussures de luxe à Montopoli, village de Toscane, donne forme à Nomasei. Cette entreprise familiale dont elles partagent les valeurs devient le partenaire essentiel du projet. Les couleurs dominantes de Nomasei sont un hommage à cette collaboration : le rouge Montopoli, couleur de la terracotta, la terre cuite typique des collines toscanes et de la terre de Sienne, le blanc jauni des marbres de Pompéi.

Nomasei, ce sont des chaussures aux formes étudiées, des matières de haute qualité, des processus respectueux de l’environnement et de l’humain, résultats d’un engagement éthique de transparence radicale.

NOS ENGAGEMENTS

Nomasei ce sont des mains : « Noma » – de l’italien « Mano », la main, avec un twist argotique pour brouiller les pistes – « Sei » – six en italien, parce que chaque création est le fruit de la collaboration entre plusieurs mains et plusieurs savoir-faire, réunis autour d’une idée qui se fait création.

Renouant avec la meilleure tradition artisanale, chaque pièce a son histoire : une histoire faite de temps, de qualité et de design, où chaque étape de la création porte l’empreinte de la main qui l’a réalisée.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Looping and Aria

Bought Looping in patent leather black and Aria in Silver. Love them both. Walked 10,000 steps in my Arias, no issues. They are both stylish and super comfy. I wear size 37 for shoes and 37.5 in boots. Got them both in 37. I have bunions and both of these boots work well and are comfortable. Highly recommend.

November 27, 2025
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Reply from Nomasei

Thank you for this great feedback. We're glad both pairs work so well for you and stay comfortable even on long days. Delighted they fit perfectly.

Rated 5 out of 5 stars

Love

Love, Love, Love their shoes and boots. Great styles, great fit!

November 27, 2025
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Reply from Nomasei

Thank you for your words :)

Rated 5 out of 5 stars

Booties arrived within 10 days, no extra fees to USA

Booties arrived within 10 days, they look and feel terrific. It is satisfyingly to step in to a new pair of shoes that both fit perfectly and feel like they have already been broken in!

November 18, 2025
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Reply from Nomasei

We’re glad your booties arrived quickly and feel perfect from the first wear :) Thank you for your message!

Rated 5 out of 5 stars

The Aria Perfection

I said the Twist by Nomasei was the perfect boot ever but the Aria may be as well. I can’t get over the style, shape, quality, everything about these boots and this company is top notch!

November 25, 2025
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Reply from Nomasei

We’re so happy you love your Aria boots :) It’s wonderful to hear the style, quality, and overall experience are top notch!

Rated 5 out of 5 stars

I have order my shoes from NOMASEI …

I have order my shoes from NOMASEI many times and have never been disappointed with any part of the process, or the final product. Always amazing!!

November 19, 2025
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Reply from Nomasei

Thank you so much for your feedback !

Delighted that you like the product.
Your satisfaction is our priority :)

Rated 5 out of 5 stars

Very chic

Very chic! The boots will work with everything. The brown color is yummy. They are very comfortable. Nice touch adding a pair of socks

November 18, 2025
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Reply from Nomasei

Thank you so much for your feedback !

Delighted that you like the product.
Your satisfaction is our priority :)

Rated 5 out of 5 stars

Just received my new bootsperfrct

Just received my new boots. They are perfect and beyond comfortable. Wore for 8 hours right out of the box. Love your fit guide. These are my second pair and both fit perfectly

November 14, 2025
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Reply from Nomasei

Thank so much you for your feedback !!!

Delighted that you like the product :)

Our team is happy to have been able to help you quickly your satisfaction is our priority !

Rated 5 out of 5 stars

Beautiful Suede Aria boots

Beautiful Suede Aria boots, worth the wait and fit like a dream. Thanks also for the gift.

November 14, 2025
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Reply from Nomasei

Thank you so much for your feedback we are happy to know that you love your shoes :)

Rated 1 out of 5 stars

3 months passed since order and still no boots…

I ordered a pair of boots on the 10th September. This was my second pair from the brand, i loved the first one and those arrived without issues. After a few inquiries on the new order, as I was not receiving any updates on shipment, I was told the order would be late, without confirmation of delivery date. As I insisted, I was told the order will be sent by 10 November. I really liked the boots so I agreed. The date has come and gone, there are no updates and I am not even receiving a reply to my inquiries! I paid £855, the money left my account on 10th September. I am shocked and extremely disappointed, and I hope this can be a warning to potential buyers - also as I can see I am certainly not the first one to complain about this! Also important to note somehow stock is available for pop ups so very clear this took priority over proper customer service and care.

November 21, 2025
Unprompted review
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Reply from Nomasei

Dear Joana,
Yes indeed and I am sorry, we had some issues with material quality and had to remake the production several times in order for the pairs to be perfect! Stock is NOT available for pop up, we would never do that, these are false accusations. The shoes in the pop up are only for presentation and try ons and are on preorder as on the website. The boots you ordered was on preorder, the delivery date has been delayed and you have been refunded as per your requests.
I understand this is not ideal trust me but unfortunately sometimes we deal with production issues and even though we try to make them as clear as possible sometimes we fall short. I am sorry it was with you

Rated 3 out of 5 stars

Beautiful boots but…

Beautiful boots, but the seam across the toes is very uncomfortable! I was going to buy another pair based on the looks, but they are just too painful for the money.

October 31, 2025
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Reply from Nomasei

Thank you for taking the time to write to us Masha :)
We are sorry for your experience and would like to correct it.
Can you contact us in order to find a solution about it ?

Rated 5 out of 5 stars

Beautiful shoes

Unique shoes with great quality and fit, and also comfortable

October 31, 2025
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Reply from Nomasei

Thank you so much for your feedback Sana :)

Rated 5 out of 5 stars

Classic with edgy twist

Beautiful shoes! I’ve received so many compliments. Very comfortable from the start. Classic with an edgy twist. I have two pairs now. Thinking about boots next!

November 12, 2025
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Reply from Nomasei

Thank you so much for your feedback !
Delighted that the product pleases you, looking forward to accompanying you again :)

Rated 5 out of 5 stars

The gattaca shoes are stunning and so…

The gattaca shoes are stunning and so comfortable! Such kind personal service ( owner literally emailed me back about size advice) and seamless shipping. I have 5 pairs of Nomasei shoes and experience has been perfect each time. Highly recommend!

November 10, 2025
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Reply from Nomasei

Thank you very much for your feedback !
We are delighted that your experience was up to par :)
Looking forward to accompanying you again !

Rated 5 out of 5 stars

absolutely stunning boots

absolutely stunning boots. they feel like wearing leather gloves on your feet. The color, design, material and people behind this work are extraordinary. the customer service is top notch.
I am very happy.

November 10, 2025
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Reply from Nomasei

Thank you very much for your feedback !
We are delighted that your experience was up to par :)
Looking forward to accompanying you again !

Rated 5 out of 5 stars

Nomasei has the perfect shoe

Nomasei has the perfect shoe - Elegant and comfortable. I can’t purchase every single shoe I like because they’re very expensive. So far, I own 3 boots and I adore them.

November 10, 2025
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Reply from Nomasei

Thank you so much for your feedback !
Delighted that you like the product our team is happy to have been able to help you quickly !

Rated 5 out of 5 stars

Julia

Julia! Is the best was extremely helpful. Their service is great and their shoes are very comfortable. I am in love with the shoes that I ordered. I ordered a size that was too big for me because I had an accident and fell and they they were courteous enough to exchange for me.

November 3, 2025
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Reply from Nomasei

Thank you so much Diana ! Julia is indeed the best!

Rated 2 out of 5 stars

Not again

I wasted a lot of money buying from you and won't be returning. The shoes are uncomfortable and overpriced. And your staff were smug and did not deliver on their promise. I know you're new and trying and I wish you luck, but, I'm sorry, first impressions are lasting impressions.

October 23, 2025
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Reply from Nomasei

Hi Doris,

We’re truly sorry to hear about your experience — that’s not the impression we aim to leave. Your feedback is valuable, and we take it seriously. We’d love the chance to make things right and understand what went wrong with the comfort and service you received. Please reach out to us directly at email so we can personally assist you.

Thank you for giving us a try — we’ll use your feedback to do better.

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