Nom Nom Reviews 1,852

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their pets, even picky eaters, eagerly consume the food. Many appreciate the natural ingredients and the positive impact on their pets' health, such as improved coats and digestion. The delivery service is frequently highlighted for its punctuality and the careful packaging that keeps the food fresh. People also commend the customer service for being responsive, friendly, and helpful with inquiries and order adjustments. However, some people were dissatisfied with aspects of the delivery service, citing issues with delayed or damaged shipments, and in some cases, melted or spoiled food upon arrival. A few other people also felt that the packaging of the food, specifically the rubber bands used to bundle frozen portions, made it difficult to separate and store the individual meals.

What people talk about most

Product

People report positive experiences with the product, with many customers stating their dogs love the food and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers appreciate the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the customer support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto s... See more

Rated 5 out of 5 stars

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinn... See more

Rated 5 out of 5 stars

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. H... See more

Rated 5 out of 5 stars

Food quality is excellent, arrives on time, easy to order or make changes to your order, excellent customer service, and my dog loves the food! This is the only commercially prepared food that my dog... See more


Company details

  1. Pet Store

Written by the company

Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at care@nomnomnow.com to learn more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Satisfied

I'm very pleased thus far with Nom Nom.
My dog loves it and it appears to be helping in maintaining his weight which is great. As time goes along I'll know more but for the present I'm pleased with their product!

August 10, 2025
Rated 4 out of 5 stars

Love the Lamb

Just switched over from Ollie for my very picky Shih Tzu! She is liking the lamb recipe, especially the meat! I pick out the egg, I think it’s an allergen for her. Wish there were more non-egg recipe options, but overall I’m pleased so far. Hard to find something she eats.

August 9, 2025
Rated 5 out of 5 stars

My dog loves her Nom

My dog loves her Nom. She had stopped eating while mourning the loss of her companion dog. Thought I’d treat her to something nice and she is excited to eat and smiles her dog smile!

Thank you!

August 8, 2025
Rated 5 out of 5 stars

Picky Eater Approved and Tail-Wagging Good

Food is fresh, looks and smells good. My dogs love every recipe they have tried. One dog whines with excitement when she knows I am getting it ready. My other dog used to be a very picky eater and did not like dry kibble. He gobbles Nom Nom down with quite an appetite. He even eats the kibble that I mix in with it. My older dog looks as if she has lost some weight (which she needed to do). Overall, very pleased with the service and quality of the food.

August 7, 2025
Rated 5 out of 5 stars

We love Nom Nom

My 1 year old mini Goldendoodle was a very picky eater, until we discovered Nom Nom. She loves her food and always finishes the entire portion. Her weight is perfect and so is her energy level & health.

August 2, 2025
Rated 2 out of 5 stars

My husky doesn’t like it, packs impossible to separate!

My Siberian husky mix doesn’t like any of the three flavors he’s tried and he often refuses to eat them. Also, I find it extremely frustrating that they bind multiple meal packs together (with the thickest rubber bands I’ve ever seen!) before they’re frozen. That means the soft packs are all smushed together such that they can’t be pried apart without thawing the whole bunch! Once in a while I get lucky and can pry one off the bunch to thaw it separately, but more often then not that doesn’t happen. It’s crazy that the packs aren’t frozen separately!

August 1, 2025
Rated 4 out of 5 stars

My initial delivery was a disaster but was quickly resolved.

My initial delivery was a disaster and I had to have a new emergency delivery set up because my order was lost, opened and came late and the food was spoiled. However Nomnom sent a replacement expedited and it arrived fine. My first regular order arrived as expected and I was happy and it renewed my confidence with nomnom. As long as my orders continue to arrive as expected I will definitely upgrade them from 4 to 5 stars.
Dave Goodman

July 31, 2025
Rated 4 out of 5 stars

It’s one of the only foods my dog eats

It’s one of the only foods my dog will eat. I wish you could order 2 varieties with your order

July 30, 2025
Nom Nom logo

Reply from Nom Nom

Hi there! Thank you for your review. We're excited to hear that your pup enjoys their Nom Nom! We also wanted to share that you can actually receive up to 4 of recipes per order with our Mixed box option! If you'd like to know more, please feel free to call or chat in to our Pet Support Team. They'll be happy to help!

Rated 4 out of 5 stars

My dog loves the food

My dog loves the food. But as a food preparer- not as easy as I would like. All the rubber bands wrapped around the packs is annoying to deal with and a waste of rubber bands.
The packaging is less than desirable. Alot sticks in the corners and since package doesn't fully expand therefore have to use a spatula to scrape it out.

July 18, 2025
Rated 5 out of 5 stars

Nom Nom saved our dilemma

Nom Nom saved our dilemma! Our golden doodle (13 months) stopped eating regular food. A shipment came fast, and our dog gobbled it up with little adjustment to her sensitive digestive system. When our second order unexpectedly became delayed, they contacted me having another shipment arrive with no lapse in service. It's like having a personal puppy nutritionist right at our fingertips.

July 26, 2025
Rated 3 out of 5 stars

Our dog is a picky eater and we have…

Our dog is a picky eater and we have tried other frozen foods. Our dog really likes the chicken formula but the packaging is a problem. When it comes the packages are bound together with rubber bands which are very difficult to remove while frozen and once unfrozen they have mashed the package making it difficult to get out of the packaging. Also we have found that the packaging many items have the tear corners sealed shut making it difficult to open without making a mess. We have used a food from a competitor Ollie which has better packaging but our dog likes Nom Nom more than theirs.

July 26, 2025

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