Nom Nom Reviews 1,852

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their pets, even picky eaters, eagerly consume the food. Many appreciate the natural ingredients and the positive impact on their pets' health, such as improved coats and digestion. The delivery service is frequently highlighted for its punctuality and the careful packaging that keeps the food fresh. People also commend the customer service for being responsive, friendly, and helpful with inquiries and order adjustments. However, some people were dissatisfied with aspects of the delivery service, citing issues with delayed or damaged shipments, and in some cases, melted or spoiled food upon arrival. A few other people also felt that the packaging of the food, specifically the rubber bands used to bundle frozen portions, made it difficult to separate and store the individual meals.

What people talk about most

Product

People report positive experiences with the product, with many customers stating their dogs love the food and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers appreciate the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the customer support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto s... See more

Rated 5 out of 5 stars

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinn... See more

Rated 5 out of 5 stars

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. H... See more

Rated 5 out of 5 stars

Food quality is excellent, arrives on time, easy to order or make changes to your order, excellent customer service, and my dog loves the food! This is the only commercially prepared food that my dog... See more


Company details

  1. Pet Store

Written by the company

Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at care@nomnomnow.com to learn more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Sent this company an email requesting…

Sent this company an email requesting information on the synthetic chemicals they use in their food. They only indicated to check the ingredients on their site. I did that which is how I saw the chemicals included. I called and nobody was able to tell me why and in addition, they were incredibly rude. Any company that can’t or won’t answer questions about their own product is a huge red flag.
Stay far away!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Totally worth it!

I have been using other fresh food delivery before but I’m really thankful that we switched to NomNom as it’s kinder to my dog’s semsitive tummy. Her digestion seems better now. I like that I can really see the ingredients (veggies, meat, etc) unlike others which comes as mushy meals. As a plus, my dog is always excited for mealtime.

April 20, 2025
Rated 4 out of 5 stars

Great meals but the packaging needs improvement

My dog loves her meals from Nomnom, and as her owner, I'm happy with the quality of the food, the flexibility in making changes to the order content and timing of the delivery, as well as the reliability of the deliveries.

What needs improvement is your packaging. When I first ordered Nomnom in February, each meal pack had a tab in the corner that could be pulled back to easily open a meal portion pack. You must have changed your packaging, because the tab is no longer there and it is quite difficult to open a meal pack. Even when I cut open one or two sides with a scissor or knife, I end up having to tug at the rest of it, and somehow make a mess half of the time. I end up with dog food on my shirt or the floor. Given the high cost of your product, it must come as no surprise that you're dealing with a clientele that truly care about their dogs and their home. So when I have to wrestle with the packaging to open a meal portion, and get dog food on myself or the floor, that also means my home is dirtied and my dog will likely lick the floor, both of which are highly undesirable.

Please excuse the detailed response. In summary, if you could please make your packaging easier to open again, as it was when I first started ordering your food in February, that would be wonderful.

April 18, 2025
Rated 5 out of 5 stars

Customer service is great

Customer service is great, timing on food deliveries is spot on. I never have to worry about running out of food. My dog also devours this food. he can be quite picky so finding a dog food he doesn't get sick of is great!

April 11, 2025
Rated 3 out of 5 stars

My dog loves the Nom Nom food chicken…

My dog loves the Nom Nom food chicken recipe. The first order arrived as planned. The second order was delayed a day and arrived defrosted. Living in a warm climate, it is important to have the food arrive when scheduled. If it happens again, I will have to cancel my subscription.

April 9, 2025
Rated 5 out of 5 stars

Excellent. Bella give Five Paws

Great! Bella loves the food. She is 15 and went from not wanting to eat her food to jumping and begging for me to set it down in her bowl! Customer service was great as well. Had an issue with packaging on a shipment and they made it right quickly.

April 6, 2025
Rated 3 out of 5 stars

Pup loves this but poops are still not very good

We have a 4 yo Pyrenean Mastiff girl who is picky and has a very sensitive stomach. She might be allergic to chicken and beef. Started Nom Nom pork 9/2024. She loves the food and is excited to eat. Initially her poops were perfect on 100% Nom Nom - better than ever. But over the winter has not been great with several bouts of diarrhea. We tried blending with 50% with her old kibble, with Science Diet W/D but poops are still not very good. I am also not a fan of Nom Nom's packaging -about half are not vacuum sealed and have leaked when defrosted; several are underweight. We have also tried other brands Farmers Dog and Ollie pork recipes - their packing is better and the food smell better to me; her poops were OK but not great. We will continue to try Nom Nom pork for now because I have a lot in my freezer but may end up switching protein or brands.

March 28, 2025
Rated 5 out of 5 stars

My pup has a happy tummy!

My pup loves your food! It was packed great and all cold when I got home. We tried a new flavor this time… the Turkey and now she has a new variety. Her favorite is Beef Mash though. I feel the price is well worth her happy tummy!! 😊

March 28, 2025

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