Misrepresented the product, would'nt even stay on
Reply from Nooro US
Dear Audrey,
Thank you for your feedback. I truly appreciate you taking the time to share your experience, and I'm genuinely sorry to hear that the product was misrepresented and wouldn't even stay on—it must be incredibly frustrating and disappointing to feel misled about what you purchased, especially when it doesn't perform as expected and causes such inconvenience in your daily life. I completely understand how this can erode trust and make you feel let down.
After checking, the Nooro Knee Brace was purchased last year in November 2024, which unfortunately falls outside of our 90-day money-back guarantee. However, we still want to find a solution to help you and make this right.
I tried reaching out to you by phone but was unable to connect, so I’ve sent you an email with the full details of the resolution. Someone from our team will follow up within the next 24 hours to ensure everything has been resolved to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Customer Support Team
