Works good for about a month then forget it, wasted my money unless company wants to replace the product which I know they want. They also kept charging me a subscription fee which I did not sign up for and took several months and phone calls to delete this from credit card.
Quality: 1
Value for money: 1
Reply from Nooro US
Hi Vicky,
Thank you for your feedback. I’m truly sorry to hear about the issue with your foot massager, and I completely understand how frustrating and disappointing this must be for you. I gave you a call today to address the concern, and I appreciate you taking the time to speak with us so we could work toward resolving it together.
Thank you for allowing us to address and resolve the issue. Please rest assured that we’re committed to making sure everything is taken care of for you. As discussed, I will follow up with you tomorrow to confirm that everything has been fully resolved.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our Brand Reputation line at 1-332-203-0567 or 1-332-203-0567.
Best regards, Nicky Nooro Customer Care Team
Product is junk.
Quality: 1
Value for money: 1
Reply from Nooro US
Dear Len,
Thank you for your response. It's truly sad to know our product is not working for you, and I'm sorry for any disappointment this has caused.
After checking, you purchased the Nooro Foot Massager last year in July 2024, which is outside of our 90-day money-back guarantee. However, we still want to provide a solution for this to ensure your satisfaction.
I also tried reaching out to you by phone but was unable to connect, so I’ve sent you an email with the full details of the resolution. Someone from our team will follow up within the next 24 hours to ensure everything has been resolved to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.