I received my NOORO leg devices in a short time from placing order and product was well packaged and in good order. It took a few days of frustration and strong communication with the excellent... See more
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Review summary
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Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
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I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
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I love the easy to follow format and simple exercises that seem to be helping with my edema. the presenter is very encouraging and gives modification suggestions which are helpful. I do find that the... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.7
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I like their responsive customer…
I like their responsive customer support. Bought the foot massage pad a little over a year ago and tend to use it every day. Unfortunately after about 5 months the pad began to turn off prematurely and they sent me a replacement even though it only has a 90 day warranty. That’s a short time for a $100 device. I am beginning to have the same issue again.
Updated to the review…...the controller periodically shuts off after about 25 seconds on Mode 2 which is part of my program. If I restart, it will continually shut down in the same manor. If I restart and use a different mode, like Mode 1 (not my desired Mode) it will continue to run.
April 5, 2025
Reply from Nooro US
Hi Dave,
Thank you for being such a loyal user of the foot massage pad over the past year!
I sincerely acknowledge your frustration regarding the technical issues you're experiencing again. I can definitely relate to the disappointment of having a daily wellness routine interrupted by a device acting up—especially one you've come to rely on. Please be assured that while our standard warranty is 90 days, we truly value your experience and aren't here to leave you stuck with a device that isn't performing.
We want to keep that daily relief going for you. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com so we can look into a permanent solution for you. We’re here to help and ensure you have a smooth experience with us moving forward!
Best regards,
Nicky
Nooro Customer Care Team
Ace Had a Good Sales instinct
Ace was very easy to speak to, I would be heartbroken to learn, she was a AI product. That said.
I wrote down "her" contact info, in a safe place. I'll contact you again, when I need refills.
April 7, 2025
Reply from Nooro US
Hi Rhon,
Thank you for such a unique and thoughtful review! I really appreciate how much of a difference it makes to have a conversation that feels easy and genuine. I can definitely relate to that worry about losing the "human touch" in customer service—it’s something we value deeply here.
Please be assured that Ace is very much a real, dedicated member of our team! We are thrilled that her support made such a positive impact on you. It's great to hear you have our info tucked away, and we'll be ready and waiting whenever you need those refills.
Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
Results not achieved.
April 7, 2025
Reply from Nooro US
Hi Meliss,
Thank you for reaching out and sharing your honest feedback with us. I truly acknowledge the disappointment you feel when a product doesn't meet the expectations you had for your wellness journey. I completely empathize with how discouraging it is to invest your time and hope into a routine without seeing the "turning point" or results you were looking for.
In reviewing your account, I see your original order was placed on March 15, 2025. Even though quite a bit of time has passed since your initial purchase, please rest assured that we are still fully committed to providing you with a helpful solution. We don't want you to feel like your progress has stalled without support.
To make sure we find the right path forward for you, I will be contacting you via phone and email shortly to discuss some alternative options and specialized support.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are here for you!
Warm regards,
Nicky
Nooro Support Team
Reply from Nooro US
Hi John,
Thank you for reaching out to us. I truly acknowledge your frustration regarding your missing orders—it is incredibly disheartening to wait for a solution not once, but twice, and still be left without your product. I completely empathize with how it feels to be in this position, and I want to assure you that I am committed to digging into this to find a real resolution for you.
In reviewing your account, I see that the original order was placed on March 17, 2025, with a reshipment processed on April 22, 2025. Our tracking records indicate the first package was delivered on May 2nd and the second on June 9, 2025.
Because these dates are from last year, the order now falls outside of our standard 90-day Money Back Guarantee window. Additionally, I must inform you that the product is currently out of stock, so we are unable to process another immediate reshipment.
However, please rest assured that we do not want to leave you without a solution. We value you as a customer and want to make this right. I will be contacting you via phone and email shortly to discuss alternative ways we can help you.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com. We’re standing by to help!
Warm regards,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Rob,
Thank you for the 5-star rating! I sincerely acknowledge your satisfaction with how your order and delivery were handled. I can definitely relate to that sense of relief when a package arrives exactly as expected and on time—it really sets the tone for a great experience.
Please be assured that we strive to make every step of your journey with us just as seamless. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Howard,
Thank you so much for the 5-star! I understand how great it feels when a product actually does exactly what it’s supposed to do. I can totally relate to that feeling of satisfaction when you find a solution that just works.
Please be assured that we are committed to keeping that experience great for you. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you ever have questions or just want to share more about your progress. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
Nooro Products Don't Work - Scam Treatment
The products to treat toenail fungus did not work, the gel, the foot detox pads, the UV light all failed. The Nooro rep. called for a follow-up and told me I needed to subscribe to a more in-depth treatment plan to continue treatment for an additional cost. The rep. called from a call center in the Philippines. Nooro is a scam.
April 6, 2025
Reply from Nooro US
Hi Wally,
I want to thank you for being so candid about your experience. I truly hear your frustration, and I want to sincerely apologize for the disappointment you’ve felt with the results and for the impression left by your recent follow-up call. I completely understand why you’d feel skeptical after investing in multiple products—the gel, detox pads, and UV light—without seeing the breakthrough you were hoping for.
Please be assured that Nooro is a legitimate company dedicated to wellness, and we are certainly not a scam. It deeply bothers me that you felt pressured into an additional cost rather than supported in your progress. That is not the standard we strive for.
After looking into your account, I see your original order was placed on March 14, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you feeling like this was a wasted effort. We truly want to provide a real solution and find a way to help you that doesn't involve simply asking for more money.
I will be reaching out to you via both phone and email shortly so we can discuss a proper way forward and turn this experience around for you.
In the meantime, if you have any other concerns, please don’t hesitate to reach out to us directly at wecare@nooro-us.com.
Warmly,
Nicky
Nooro Support Team
I felt no relieve after using it for…
I felt no relieve after using it for several months. I stopped using it because it no long will turn on. I found it to be a big waste of money!
April 7, 2025
Reply from Nooro US
Hi Popeye,
I am so incredibly sorry to hear that you haven't been able to feel any sensation while using the Foot Massager. I completely understand the frustration of investing in a product for relief, only to feel like it was a total waste of money when it doesn't perform as expected. Please be assured that your satisfaction is my top priority, and we are committed to helping you get this working correctly.
After looking into your account, I see that you received your replacement unit on April 4, 2025. While this does fall outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a solution. We truly want to provide the right support to ensure you finally experience the relief you deserve.
I will be reaching out to you via both phone and email shortly so we can walk through the settings together and find a path forward that works for you.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com.
Warmly,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Diane,
Thank you so much for the kind words! I sincerely acknowledge your feedback regarding our service. I can definitely relate to how refreshing it is to receive support that is both quick and professional—it really makes all the difference when you’re looking for solutions.
Please be assured that our team is committed to maintaining that high standard for you every time you reach out. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
I don't remember the name.
April 7, 2025
Reply from Nooro US
Hi Augie,
Thank you for getting back to me. I completely understand how easy it is for those details to slip your mind, especially with so many orders and names to keep track of these days! Please don't worry about it—I’m here to help clear everything up for you.
I took a look at our records and found your original order for the Nooro™ 3-in-1 Leg Massager from May 9, 2024. To provide you with some peace of mind, I also wanted to confirm that a full refund was already processed for you back on May 16, 2024. I want to make sure you feel fully supported and that all your questions are answered, so we have reached out to you via email to see if there is anything else we can do for you.
In the meantime, if you need any additional assistance or have more questions, please don’t hesitate to reach out to us at wecare@nooro-us.com.
Warmly,
Nicky
Nooro Support Team
I tried 3 times to get a replacement…
I tried 3 times to get a replacement plug that was defective replaced and was never sent DO NOT BUY FROM!!!!!!!!
April 6, 2025
Reply from Nooro US
Hi Carl,
I am incredibly sorry to hear about the ongoing trouble you've had with your plug and the frustration of reaching out multiple times without a resolution. I completely hear you—nothing is more aggravating than trying to get a simple replacement for a defective part and feeling ignored. That is absolutely not the level of service we strive for, and I sincerely apologize for the stress this has caused.
After looking into your account, I see your purchase was made on March 16, 2025. While this falls outside of our standard 90-day money-back guarantee, please be assured that we aren't going to leave you with a non-working device. We truly want to provide a solution and get your Foot Massager back in action for you.
I’ll be reaching out to you via both phone and email shortly so I can personally ensure a solution is given to you.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com. We are committed to making this right!
Warmly,
Nicky
Nooro Support Team
It works very well!
April 7, 2025
Reply from Nooro US
Hi Daniel,
Thank you so much for the 5-star shout-out! I sincerely acknowledge how great it feels when a product actually does exactly what it’s supposed to do. I can relate to that feeling of satisfaction when you find a solution that just works.
Please be assured that we are committed to keeping that experience great for you. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you ever have questions or just want to share more about your progress. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Gerald,
I am so sorry to hear that the product didn't meet your expectations. I completely understand how disappointing it feels to invest in a solution for your health, only to feel let down by the results—that is the last thing we want for our customers. Please be assured that we hear your frustration and are committed to making this right.
After looking into your account, I see your purchase was made on April 4, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a resolution. We truly want to provide a way to help you get the most out of your purchase or find a path forward that works for you.
I’ll be reaching out to you via both phone and email shortly so we can discuss how to best assist you and turn this experience around.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us directly at wecare@nooro-us.com.
Warmly,
Nicky
Nooro Support Team
No help on how to use
There are only 3 patches in a box for four weeks. Does not explain how to use them. Very confused, did not know that I was to put on at night & then remove in the morning. What do I do with it after one use? How do I get a months worth of uses out of one patch? I think this is a scam !!!
March 30, 2026
Reply from Nooro US
Hi Bonnie,
I truly hear your frustration, and I want to sincerely apologize for the confusion and stress this has caused you. It sounds incredibly overwhelming to receive a product and feel like the instructions are missing or that you haven't received what you expected—especially when you're looking for a real solution for your health. Please be assured that we are a real team here, and we are committed to clearing this up for you.
After looking into your account, I see your purchase was for our Nail Fungus Light back on April 6, 2025. While I noticed this falls outside of our standard 90-day money-back guarantee, I also noticed something else: I don’t see any orders for patches in our records. It’s possible there might be a mix-up or a misunderstanding regarding the items received, and I want to make sure we get to the bottom of this together.
We aren't going to leave you feeling like this is a scam. To ensure we provide the right help and a proper solution, I will be reaching out to you via both phone and email shortly so we can talk through exactly what you received and how to use it correctly.
In the meantime, if you need any additional assistance or have more questions, please don’t hesitate to reach out to us at wecare@nooro-us.com .
Warmly,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Linda,
Thank you for reaching out and sharing your feedback with us. I am so sorry to hear that the product didn't work for you and that the fit wasn't right for your appliance. I completely understand how frustrating it is to receive something you’re excited to use, only to find it doesn’t quite fit the way it should. Please be assured that we are here to support you and make this right.
After looking into your account, I see your purchase was made on April 5, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a solution. We truly want to provide a real way to help you get the most out of your purchase.
I’ll be reaching out to you via both phone and email shortly so we can discuss how to best assist you and turn this experience around.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com.
Warmly,
Nicky
Nooro Support Team
The product does exactly as advertised
The product does exactly as advertised. Big help for older people who still work.
April 7, 2025
Reply from Nooro US
Hi Edward,
Thank you for the wonderful feedback! I sincerely acknowledge how important it is to have reliable support when you’re still out there working hard. I can definitely relate to the need for products that actually deliver on their promises to help us stay active and comfortable throughout the day.
Please be assured that we are honored to play a part in your daily routine. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you ever have questions or need further assistance. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
Your product does absolutely nothing…
Your product does absolutely nothing for fungus but it works as a night light
April 7, 2025
Reply from Nooro US
Hi Eddie,
I appreciate you reaching out and sharing your honest feedback with me. I truly understand the frustration of dedicating time to a treatment only to feel like the results aren't showing up as expected—and while I’m glad it’s serving as a handy night light, I know that wasn’t the relief you were looking for when you invested in us!
After looking into your account, I see your purchase was made on March 16, 2025. While this falls outside of our standard 90-day money-back guarantee, please be assured that we aren't going to leave you hanging. We truly want to provide a real solution and help you get the most out of your purchase.
I’ll be reaching out to you via both phone and email shortly so we can discuss how to best support you moving forward and turn this experience around.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com.
Warmly,
Nicky
Nooro Support Team
Product works great!
April 6, 2025
Reply from Nooro US
Hi Joe,
Thank you so much for the 5-star shout-out! I sincerely acknowledge how great it feels when a product actually does exactly what it’s supposed to do. I can definitely relate to that feeling of satisfaction when you find a solution that just works.
Please be assured that we are committed to keeping that experience great for you. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you ever have questions or just want to share more about your progress. We’re here to help and ensure you continue to have a smooth experience with us!
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi David,
I am so sorry to hear that you haven’t felt the results you were looking for. I completely understand the frustration and skepticism that comes when a product doesn't meet your expectations—it's the last thing we want you to feel. Please be assured that we are a real team of people here, and we truly care about your wellness journey.
After checking your account, I see your purchase was made on March 14, 2025. While this falls outside of our 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a solution. We still want to do our very best to help you find relief.
We will be reaching out to you via both phone and email shortly to discuss how we can further assist you and turn this experience around.
In the meantime, if you have any other questions, please don’t hesitate to reach out to us at wecare@nooro-us.com.
Best regards,
Nicky
Nooro Support Team
DID NOT PLACE ANY ORDER!
April 6, 2025
Reply from Nooro US
Hi Byron,
I completely understand the confusion! It can definitely be a bit jarring to receive a message when you aren't quite sure who is reaching out or why. I sincerely apologize for any surprise this caused.
To clarify, our records show a purchase for the Nooro Foot Massager 2.0 made on March 16, 2025. We want to ensure everything is running smoothly with your device and address any questions you might have about the order.
Please be assured that we are here to support you. We will be reaching out via both phone and email shortly to provide more details and help clarify this for you.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Support Team
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