Nootropic Source Reviews 107

Ordered mutilple times, great company, amazing prices!!

This summer i ordered item on Nootropicsource.com. N-Acetyl Semax Amidate Spray 100mcg+ per spray (10mL bottle @ 1mg per mL), price $29.95 + $13.50 via First Class Shipping (up to 14 days).
26 July 2016 I got tracking number.
1 August 2016 regarding the tracking information the item was delivered to my mailbox (Berlin, Germany) but the mailbox was empty (the item could be stolen). So i contacted to customer service and local post office.
1 August 2016 I received the answer from Nootropicsource.com:
*We looked into the package and there is confirmation that it was delivered to you today at 12:37pm. You will need to reach out to USPS and ask them where the package was delivered to. Thank you for bringing this to our attention and hope that the post office can assist you further. Please let us know of the progress you make.
-Nootropic Source Team*
2 August 2016 Me: *Hello
USPS told me that sender has to file a claim. Apparently the package stolen from my mailbox. Could you send them the claim regarding my case?
Best regards*
2 August 2016 Nootropicsource.com:
Hello Mr , We will be looking into this issue, as it rarely occurs in the 8+ years of selling in this industry. Have you talked with your regular mail carrier or mailman that delivers to your residence? Perhaps it was put in another mailbox by accident. What is the name of the local organization that delivers to you in your country? It is still very early and it is possible it is still with your mail carrier. International delivery takes up to 14 days sometimes longer.
3 August 2016 Me:
*Hello
I spoke with USPS and they told me that package delivered to my mailbox. I am afraid that it was stolen because i missing few bills-letters as well. Please could you file the claim regarding my case?
Best regards*
3 August 2016 Nootropicsource.com: We are required to wait 14 days. It's too early.
----- no contacting -----
19 August 2016 Me:
*Hello, I would like you to place the claim, please. I got no item still.
Best regards*
23 August 2016 Me: COPY *Hello, I would like you to place the claim, please. I got no item still.
Best regards*
30 August 2016 Me: Hello. I get no answer and looks like you ignoring me. So i decided to claim my money back. Also ill send this case to Financial Ombudsman. Best regards
30 August 2016 Nootropicsource.com: The package was delivered according to the tracking. If you file a claim against us for sending you a package that was delivered we will defend ourselves as well. How on earth could you think it's at all reasonable to blame us for a package being "stolen" from your hands?
30 August 2016 Nootropicsource.com (second message): Hello, This is the operations manager at NootroppicSource. Sorry to hear for this unfortunate scenario in which occurred to you with someone stealing your mail after it was delivered. I am reaching out to you to reaching out to see what the steps were that you took to try to remedy the situation with your post as well as if you actually already filed your financial claim that you said you filed or if that was just a threat. I am personally willing to help you alleviate this situation even though it wasn't due to any mistake on our behalf that you had your mail stolen. Do you wish for me to work with you to alleviate this situation in a manner in which you deem reasonable or would you prefer to go ahead with your claim or have you already gone ahead with your claim? Let me know because I am here to ensure that things are done in a manner in which to keep you happy. (There is nothing I will be able to do for you though if you have filed a claim though so let us know) regards, Justin
1 September 2016 Me: This answer is completely unacceptable. Terrible customer service! I didn't receive my item, money, service. I would like to know the name of a person who wrote that. Best regards
1 September 2016 Nootropicsource.com: Hello, I am the operations manager and I asked if you wanted to work together to fix the problem. The item says delivered for all we know it was delivered and you are trying to scam us. Do you think that we sent it, then took a flight to Germany and stole it from your mailbox? How is that at all in the slightest bit sensible thought? If you don't wish to fix this together then so be it, but please stop with the stupidity when you very well know that it was delivered according to the tracking. Do you reasonably think that we are responsible for you to lose something once it is delivered? Again please tell me how it is our fault that you lost a package or someone stole it from you over there? We are not the post office. We are a company that sends our products worldwide and have never had any issues like this. The only reason I am even entertaining this illogical and dishonorable nonsense is because we care about our customers; so that is why I am trying to figure this out to help you out. Again, if you don't want to figure it out together then so be it, it is what it is. c'est la vie
let us know how you wish to proceed, Justin
As a result, I paid 43,45 $ and have not received the goods. Thank you Nootropicsource.com