Nordace Reviews 8,985

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,176 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their fantastic quality, well-thought-out design, and practical features like numerous compartments and pockets for organization. Many appreciate the comfort, lightness, and smart appearance of the items, finding them perfect for travel and daily use. The ordering process is frequently described as easy, and the overall user experience is positive. However, some people were dissatisfied with aspects of the delivery service, noting occasional delays or unexpected shipping origins. A few customers also expressed concerns about the quality of certain items, mentioning issues like faulty straps or materials that felt cheap. There were also isolated comments about product sizing appearing different in person compared to online images, and some minor design flaws like zipper placement or interior darkness.

What people talk about most

Product

People report positive experiences with product, often praising the bags for their quality materials,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality materials,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of use and practical... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised quick delivery, some... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great product Didn't know when it would arrive, but when it did it was carefully but not excessively packaged. It is quite boxy in appearance but it holds everything easily and is comfortable to car... See more

Rated 5 out of 5 stars

This is the best bag I’ve ever had. Holds and organizes everything without being too large or heavy. The secret front pocket keeps my phone safe and protected on one side and my keys within easy rea... See more

Rated 5 out of 5 stars

I ordered a Siena Pro 15 backpack on 6 April. Was concerned about the delivery time as I wanted it before travelling on 20 April, and expected shipping time was listed as 7-12 business days (deliverie... See more

Rated 5 out of 5 stars

Absolutely love this! Very light, comfortable padded straps, lots of space in the main section. It has additional sections for easily accessing small items. Great for international travel as it attach... See more



Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I do not like vegan leather.

I do not like vegan leather.
For $140 I would have preferred real leather straps

April 7, 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Mindy,

Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.

We understand that preferences can vary from person to person, especially when it comes to style and functionality. While we’re glad to hear there were no actual issues with the bag, we also recognize that it may not have fully matched your personal taste or expectations.

Your input is valuable and helps us continue improving and refining our products to better suit a wider range of preferences. If there’s anything specific you’d like to see differently in the future, we’d love to hear more.

Thank you again for giving our bag a try.

All the best,
Nordace Team

Rated 5 out of 5 stars

I love my pro 17 Backpack

I love my pro 17 Backpack, I struggled to find anything to fit my laptop and have space within the bag. It is comfortable to carry and all the extra pockets make it easy to remain organised.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I love this bag

I love this bag! It is well-designed, lightweight and attractive. Your customer service is top-notch, too.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nice looking bag

Bag was received quite quickly. It is as described. I haven’t used it yet but will be later this month when travelling. Appears to be good quality and lots of compartments.

April 6, 2026
Unprompted review
Rated 3 out of 5 stars

The charging unit is not working or you…

The charging unit is not working or you forgot to send the cable to charge the unit.

March 23, 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Irene,

We apologize for the situation.
Please send us a message, by accessing the link below, with your order number and with the complete name of the customer so we can locate your order and help you out.
https://nordace.com/en/contact-us/

We'll await for your update.

All the best,
Nordace Team

Rated 5 out of 5 stars

Siena Flō Moon Crossbody Bag - glorious!

Ordered a Siena Flō Moon Crossbody Bag and it arrived 2 weeks later - quicker than i expected. Haven't had a chance to use it yet and am dying to do so because it is excellent. Beautifully made, loaded with little hacks and extras - SO well thought out. I do tend to carry a whole lot of little useful items, which often either wash around or have to be stored in a bag. here, there's a slot or slide or zipped pocket, or even a detachable mini pouch. I've bought the black version and it's really smart. Material waterproof too. Glorious! can't wait to get using it...

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

The backpack is beautiful

The backpack is beautiful, comfortable, and well-designed. It has plenty of storage and thoughtful features, such as a key holder and a lower pocket for a waterproof cover. The only flaw is that the zippers on the two front pockets open from the top, and I've had them open a couple of times. I recommend finding a solution. Excellent shipping and packaging

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE this bag, great quality, perfect size.

I LOVE this bag. I haven't used it for travelling yet, but I will when I eventually go. I use it as my everyday bag, and it is perfect for that. I was very impressed by the quality of the bag, the stitching is excellent and the fabric is high quality, not cheap rubbish. I have had a few bad experiences buying various things off the internet, so I was sceptical. I am glad I went ahead with the purchase. I intend to get the backpack and packing cases soon.

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent but...

The bag I bought for my daughter is light and large enough to meet her needs. It can be evaluated so high.
But unfortunately a metal part was totally broken. I had to exchange it with another one, which I got by Amazon.
One more negative point is that the inner pocket was dirtily spotted.
That's it.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY AND DO NOT BUY!!

Only giving one star as I cannot give 0!
I ordered a bag a week ago, money taken from my account but no confirmation email received, I have contacted Nordace several times via webform, social media and email and have not had a single response!!! I can see from other reviews that they have responded asking others to fill in the ‘contact us’ form but I wouldn’t bother as they have failed to respond to two of these so far. At this point I just want my hard earned money back so I can purchase from another company with better customer service (which isn’t hard as yours in non-existent!). SAVE YOUR MONEY AND BUY ELSEWHERE!!

April 5, 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Sarah,

We apologize for the inconvenience you have encountered.
We have checked with our Customer Service Team and our colleagues responded to all your emails.
If you cannot locate your email notifications in inbox, please search the spam box as well.
Regarding your order, your package is due to be delivered tomorrow, 7 April. Kindly wait for it to be delivered.

All the best,
Nordace Team

Rated 5 out of 5 stars

Beautiful bags, Fast Shipping, Great Communication

Everything about my experience with Nordace was great. THE PRODUCT: I purchased two bags, the Siena Sling Bag & the Siena Riviera Tote Bag. The craftsmanship & storage details are perfect for travel.
SHIPPING: I didn't pay attention to the fact that is would be an international order & when I clicked on the TRACK button, I was unable to find the transit details, but the order actually arrived the day I checked- it took 7 days.
CUSTOMER SERVICE: Before they arrived, I emailed the service department asking for clarification on the arrival and the agent responded immediately. She assured me that they would arrive (from Canada) that day...and they did! So pleased!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I've been collecting Nordace bags!

I've been collecting Nordace bags and the Siena Nexus Crossbody bag is my latest acquisition. As with all of the Nordace products I've purchased, the quality of the materials and the manufacturing are beyond my expectations. I'm just waiting for my next trip to purchase another one!

February 27, 2026
Unprompted review

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